Ian

So the issue has come back without updating any plugin or making any changes to the website. Restoring to old backup does not fix the issue anymore.

Could you please help resolve this issue?

I have restored an old backup of the website. It is working now. But I fear if I update wc plugin, it will cause the same issue again.

In the error log, I notice below warnings:

[18-Sep-2024 12:20:17 UTC] PHP Warning: Trying to access array offset on false in /home6/nanotech/public_html/wp-content/themes/virtue/woocommerce/single-product/product-image.php on line 64
[18-Sep-2024 12:20:17 UTC] PHP Warning: Trying to access array offset on false in /home6/nanotech/public_html/wp-content/themes/virtue/woocommerce/single-product/product-image.php on line 65
[18-Sep-2024 12:20:17 UTC] PHP Warning: Trying to access array offset on false in /home6/nanotech/public_html/wp-content/themes/virtue/woocommerce/single-product/product-image.php on line 66
[18-Sep-2024 12:20:17 UTC] PHP Warning: Trying to access array offset on false in /home6/nanotech/public_html/wp-content/themes/virtue/woocommerce/single-product/product-image.php on line 67

[18-Sep-2024 09:53:36 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /home6/nanotech/public_html/wp-includes/functions.php on line 6085
[18-Sep-2024 09:53:36 UTC] The Automattic\WooCommerce\Admin\API\Options::update_options function is deprecated since version 6.3.

I am unable to uncheck Legacy REST API as the check box is greyed out.

Thank you so much for your support.

I confirm that there is no server side cache files. I had done the permalinks twice before creating this ticket. I have done so again and flushed cache on the Litespeed plugin. The issue persists.

I have also tried deactivating all plugins and keeping only the WC. However the category links are redirecting to home page.

I have also tried deleting and reinstalling WC plugin. Rolling back to older versions.

This issue seems to be common for woo commerce as there are many forums on Google search. What else can I try?

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Active Plugins (11)<br><br>All in One SEO: by All in One SEO Team – 4.7.1.1<br>Classic Editor: by WordPress Contributors – 1.6.4<br>EWWW Image Optimizer: by Exactly WWW – 7.9.0<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.5.0.2<br>Ninja Forms: by Saturday Drive – 3.8.16<br>Plugin Organizer: by Jeff Sterup – 10.1.10<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.com<br>DavidAnderson – 1.24.4<br><br>Virtue/Ascend/Pinnacle Toolkit: by Kadence WP – 4.9.8<br>WooCommerce: by Automattic – 8.9.3 (update to version 9.3.1 is available)<br>Wordfence Security: by Wordfence – 7.11.7<br>WP Rollback: by WP Rollback – 2.0.7 Inactive Plugins (0) Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php Must Use Plugins (2)<br><br>Plugin Organizer MU: by Jeff Sterup – 10.1.10<br>WordPress automation by Installatron: by – Settings<br><br>API Enabled: ?<br>Force SSL: ?<br>Currency: AUD (A$)<br>Currency Position: left_space<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ? Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 13 B WC Pages<br><br>Shop base: #860 - /estore/<br>Cart: #861 - /estore-cart/<br>Checkout: #862 - /estore-checkout/<br>My account: #863 - /my-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Virtue Child<br>Version: 1.3.3<br>Author URL: https://nanotechnologysolutions.com.au/<br>Child Theme: ?<br>Parent Theme Name: Virtue<br>Parent Theme Version: 3.4.10<br>Parent Theme Author URL: https://kadencewp.com/<br>WooCommerce Support: ? Templates<br><br>Overrides: virtue/woocommerce/archive-product.php<br>virtue/woocommerce/content-product.php<br>virtue/woocommerce/content-single-product.php<br>virtue-child/woocommerce/emails/admin-cancelled-order.php<br>virtue-child/woocommerce/emails/admin-failed-order.php<br>virtue-child/woocommerce/emails/admin-new-order.php<br>virtue/woocommerce/loop/loop-end.php<br>virtue/woocommerce/loop/loop-start.php<br>virtue/woocommerce/loop/price.php<br>virtue/woocommerce/loop/rating.php<br>virtue/woocommerce/loop/sale-flash.php<br>virtue/woocommerce/single-product/add-to-cart/external.php<br>virtue/woocommerce/single-product/add-to-cart/grouped.php<br>virtue/woocommerce/single-product/add-to-cart/simple.php<br>virtue/woocommerce/single-product/add-to-cart/variable.php<br>virtue/woocommerce/single-product/price.php<br>virtue/woocommerce/single-product/product-image.php<br>virtue/woocommerce/single-product/product-thumbnails.php<br>virtue/woocommerce/single-product/sale-flash.php<br>virtue/woocommerce/single-product.php<br>virtue/woocommerce/content-product_cat.php<br>virtue/woocommerce/taxonomy-product_cat.php<br>virtue/woocommerce/taxonomy-product_tag.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>product-pre-publish-modal<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br><br>Disabled Features: minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field<br>launch-your-store<br><br>Daily Cron: ? Next scheduled: 2024-09-19 05:36:06 +09:30<br>Options: ?<br>Notes: 9<br>Onboarding: completed Action Scheduler<br><br>Complete: 171<br>Oldest: 2024-08-18 17:28:47 +0930<br>Newest: 2024-09-18 16:40:34 +0930<br><br>Failed: 10<br>Oldest: 2023-04-10 12:17:48 +0930<br>Newest: 2024-09-18 16:24:49 +0930<br><br>Pending: 10<br>Oldest: 2024-09-18 16:55:34 +0930<br>Newest: 2024-09-25 12:04:58 +0930 Status report information<br><br>Generated at: 2024-09-18 16:52:28 +09:30<br>

Dear support team,

The products and product category pages redirect back to home page. I noticed the Store setup wizard was getting stuck at country selection. So I have rolled back to 9.2.3 version and I’m still getting the redirects.

Downgrading to 8.9.3 has also not helped.

I have already tried rebuilding .htaccess

Could you please help? Thank you

• This reply was modified 5 months, 3 weeks ago by Ian.
• This reply was modified 5 months, 3 weeks ago by Ian.

Unfortunately the issue has come back. I believe it may have happened after plugin update.

The remedies mentioned above do not resolve it. Could you please help?

Thank you so much.

Also, the pages look OK if I delete related UCSS file from FTP and when it is only loading CSS from litespeed/css. As soon as the UCSS is generated, the >> starts showing up.

The form looks OK with LSCWP disabled. When I add the URI exclude in the Tuning tab, the form return to normal. The back to top arrow on the bottom right, shows up OK. The >> on top bar disappears.

Great!, however when not adding any other URI in URI excludes (e.g. home page or others), but adding all JS filenames to JS excludes, the >> comes back. Back to top arrow also becomes just grey box.

Have tested website with /?LSCWP_CTRL=before_optm and without cache. It looks as it should.

Yes, it is because I’m using UCSS File Excludes and Inline for Style.css to avoid the fonts from stopping to work. As soon as I remove it from excludes, the fonts stop working. I’m not sure what the issue is.

Also the arrow on the bottom right of the pages does not appear correctly. It just shows a grey box.

This is the arrow that takes back to the top of the page.

Thank you for your help.
Actually the missing categories from the sitemap all have products in them. The number in brackets after product category name in my previous message is the number of products in them.

Hi Gilbert,

Thank you for your help. If you open one of the items on the portfolio page in your screenshot, you will see the grid icon -> it is meant to help navigate back to the portfolio page. The grid icon on, has a hyperlink to?https://nanotechnologysolutions.com.au/portfolio/. How can I change it to https://nanotechnologysolutions.com.au/electron-microscopy-portfolio/ for this portfolio type??and to https://nanotechnologysolutions.com.au/vibration-isolation-portfolio/?for other items with that portfolio type?

I understand ‘virtue_portfolio_bottom_carousel’ pulls recent portfolio items. How can I make it to filter only certain portfolio type? I believe we could get the ‘portfolio_type’ of the page and then make the portfolio_carousel to display items matching the ‘portfolio_type’.

I confirm this fixed the issue for some images. For others, I the issue went away after selecting different thumbnails. The issue come back after selecting the same thumbnails again. So I ended up uploading desired images again to the media library and the issue is now resolved.

I’m unsure what causes this particular images to create this issue.

Hi, yes product categories are selected. and below 4 are being shown:

• Cleanroom Gear
• Electrospinning Components
• Syringe Pumps
• Ultra Quiet Air Compressors

Missing ones are:

AFM and TERS Probes?(67)

AFM Calibration Gratings?(13)

Substrates, HOPG, Test Samples?(16)

Missing sub categories are:

Colloidal Probes?(6)

ETALON series Probes?(16)

GOLDEN series Probes?(28)

High Aspect Ratio and Diamond Probes?(5)

TERS Probes?(1)

Top Visual Probes?(5)

Tipless AFM Cantilevers?(4)

SNOM Fiber Probes?(2)

AFM Calibration (individual)?(7)

Calibration Sets (6)