iPageHelp

Hello awesgat,

In an effort to help customers as much as possible, we have been keeping an eye out in the forums.

If you select ‘Add New’ you should be able to look through many different options after a quick search.

Please let me know if you are in need of further assistance with this.

Kind regards,

Melissa
iPage Social Media

Hi simpmg,

My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

It sounds like you already have this issue diagnosed and know that you’ll need to re-install the theme at a minimum. Please make sure that all account and application related passwords are updated as a precaution. Also, I would not rule out plugins unless you have tested by disabling all of them and the issue persists.

Kind regards,

Melissa
Social Media Manager

Hello upandadrift,

My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

It sounds like with the move over the database has not been connected and because of this the WordPress files are trying to get you to install. Have you created and imported the database as of yet? If not, you can create a database via MySQL Database in the control panel and then login to phpMyAdmin to import your database backup. You then will want to go to the File Manager and seek out the wp-config.php file and update the connection details to the new database name and your host of -yourusername-.ipagemysql.com.
Please note – with both your moved files and your one step install – the domain is likely still pointing at your old host, so the changes made on our side will not be visible or accessible via your domain until you update the nameservers to ours and propagation has completed. You can check the files using -yourusername-.ipage.com while waiting for propagation to complete, but due to the saved pathway nature of WordPress, you will not be able to login as it will always want to redirect to your domain.

If I can be of further assistance, please let me know.

Kind regards,

Melissa
iPage Social Media Manager

Hi filmographia,

My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

Renaming the default home file was the correct way to disable the under construction page, aside from outright deleting it. We have a caching server though, so it might take a few minutes for changes and it may have cached on your browser as well. I am now able to see your site. Are you in need of further assistance?

Kind regards,

Melissa
Social Media Manager

Hi filmographia,

My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

Renaming the default home file was the correct way to disable the under construction page, aside from outright deleting it. We have a caching server though, so it might take a few minutes for changes and it may have cached on your browser as well. I am now able to see your site. Are you in need of further assistance?

Kind regards,

Melissa
Social Media Manager

Hi thelordsnewchurchphi,

My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

The main site appears to be built with our Drag and Drop Builder, so to incorporate a WordPress blog you would want to install it to /blog/ to separate the files. (You can actually name the folder it installs to anything you like, /blog/ is just an example.) These two builders use different coding languages and in order to make sure that the default page for the main site comes up (index.html) separate to the WordPress page (index.php) it needs to be in a separate folder.

I will reach out via more secure means to verify the security of the account so we can better assist you.

Kind regards,

Melissa
Social Media Manager

Hi SAHMOM,

My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

I’m glad to see we were able to assist with getting your WordPress site visible. We have a file hierarchy and by default it looks for index.html before it looks for index.php. Because of this, at least the base file of index.html for the Drag and Drop Builder (and/or the default “under construction” page) has to be renamed, deleted, or moved in order for the index.php of WordPress to shine through. Alternatively the .htaccess file can be altered to a different DirectoryIndex. This setup applies to any index file that is named separately or lower down on the list of files that are looked for first. (The list of files can be obtained by going to the .htaccess Editor > Default Pages > “standard default filenames” or via the link below.)
https://www.ipage.com/product/defaultPagesList.bml

Moving all your files to a sub folder will allow you to access them by going to -entersite-.com/-enterfoldername- to view them, but you can also access them anytime via the builder itself if necessary. Please let us know if you need further assistance.

Kind regards,

Melissa
Social Media Manager

Hi David,

My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

In order to better assist you I have sent an email to the approved administrative address on file for your account.

Kind regards,

Melissa
Social Media Manager

Hi emilynlazo,

When you develop a page on iPage and place it in the home directory we automatically add the Site Under development page on there, so your potential customers/clients know that something is coming soon. You can find that file in your File Manager and it’s called Home.html. Home.html has a higher priority on the default doc list, so it will show before your WordPress homepage. To fix this you have to either Remove Home.html, or rename it to a different file name such as Home_old.html.

I hope this helps you in your web building process.

Thank you
Danny Rivera
Social Media Team

Hello specialk0472,

My name is Melissa and I am the Social Media Manager here at iPage. In an effort to help customers as much as possible, we have been keeping an eye out in the forums.

When visiting your main site https://www.almanorwelding.com/ it is loading up the basic WordPress installation information without issue for me. To login you would want to use one of the links below to get to the login page.

https://www.almanorwelding.com/wp-login.php
https://www.almanorwelding.com/wp-admin/

Please let me know if this helped or if you are in need of further assistance.

Kind regards,

Melissa
iPage Social Media Manager

Hi Jim,

Thank you for replying.

In order to assist you further I will need to gain access to your account to check the files and setup. I have sent an email to the approved administrative address on file to gain security verification and permission to proceed – this also updates as a ticket in the Support Console. Please check your email or your Support Console to respond so I can further assist you.

Once the issue is resolved you can post the findings here if you like, however I am not able to disclose account details/findings publicly.

Kind regards,

Melissa
Social Media Manager

Hi lukelearmissile,

My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

The things Jess recommended are great. With update situations it is often a good idea to keep a backup to revert back to in case of an issue like this. I’d strongly recommend taking a backup of your database if you have not already, as we only keep the last three days and you’ll want a backup from before this issue occurred. To do so, go to MySQL Database in the control panel and click on Manage Backup. You then select a database name and it will provide you the dates available – click on one and wait for it to compress into a downloadable file. If you don’t have a backup of the files then let me know and I can check into this and reach out via more secure means. This way, if all else fails you can revert back and then update one thing at a time to find the issue.

Often when I hear about upgrade issues, it is that something during the upgrade did not complete for the plugins or application so something is missing -or- the theme or plugins are not compatible with the new version of WordPress. Have you checked the error log in your account yet? If not then please go to CGI and Scripted Language Support and click on Check Error Log, the most recent errors will be at the bottom.

I hope this information helps!

Kind regards,

Melissa
Social Media Manager

Hello JimNedor,

My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

I’d be happy to investigate and assist you with this.
Often a page not found error with WordPress is due to a .htaccess permalink issue. With /wp-admin/ it should load so I’d like to take a look myself.
Please let me know if this has been resolved with our technical support already. If you are still in need of assistance, please provide your domain so I can locate your account and reach out via more secure means.

Kind regards,

Melissa
Social Media Manager

Hello yasminhowell,

My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

I’d be happy to investigate and assist you with this. Please let me know if this has been resolved for you. If you do need assistance please provide your domain so I can locate your account and reach out via more secure means.

Kind regards,

Melissa
Social Media Manager

Hello gryffin13,

My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

When you initially installed to your main site you were seeing our default page titled “Home.html” first. This is a default file put in place so that your site will load something before you publish. As our system has a hierarchy of files that it looks for by default and Home.html is higher on the list then index.php you will need to disable this (Home.html) default file. You can use File Manager to rename the Home.html file to Home_old.html – the new name will make it so that index.php (which WordPress uses) will start showing for you after a quick clearing of cache and cookies.

In File Manager if you double click on the name of the file it will let you rename it.

I hope this information helps!

Kind regards,

Melissa
Social Media Manager