inutrition

Hi dear,

We tried both, on the current new block editor the snippet editor is fully functional on posts and pages only, just NOT on products. The classic editor (re-installed and tried it out) is not functional anymore with snippet editor on any pages, posts or products.

We use wp 5.0.2 & yoast seo premium 9.3 and the kallyas theme.

When accessing a product page, it opens up in same classic format compare to shop pages & posts who are all in block format.

We havn’t installed the Gutenberg plugin as advised on a github thread cause if you have a look on their wordpress plugin page, people went crazy in the last couple of hours, they got 1400 x 1-star reviews in the last 24hours. Something is not going right there.

We should find a way to fix this issue…..keep me posted please if you find a solution ??????

We have the same problem. Snippet editor is blank. Disabled all other plugins and problem persist.

Using WordPress 5.0.2 & Yoast SEO Premium 9.3 and Kallyas Theme.

Reported the issue in separate thread aswell.

We hope this will be fixed soon.

Hi dear,

JavaScript is enabled, all plugins are up to date. Enabled the troubleshooting mode and problem persist.

Please advise.

Dear, as advised before, everything was set up correctly from our end. DNS records were added correctly as per Cloudflare dashboard instructions.
A problem could have been that our plugin iTheme Security is blocking and need a file permission update for Cloudflare, but i expect Cloudflare to investigate and run a test in order to find the issue. We are not a plugin developer to start testing and chasing every single corner of our website to find the reason why their SSL is not working.

Selling a subscription by not providing any support is not acceptable in the 21st century.

• This reply was modified 6 years, 4 months ago by inutrition.

We did all the above, nothing worked!
Even more, we then disabled the free Universal SSL certificate which crashed the website and ordered a dedicated SSL certificate, that didn’t solve the problem. We submited 2 tickets on support forum 5 hours ago and requested to please review and provide help. Nothing happened, tickets are ignored which is unacceptable on a paid service. We just canceled the subscription, pointed the name servers back to it’s origin and site is back on.
We can’t afford to keep an e-commerce website down more than 5 hours.

This is ********! Stop trying to make someone good when totaly that isn’t the case.
Check their Support forum, there are new “error” tickets submited every hour.
If i pay for a service then i expect it to work, or at least have support. this doesn’t have anything to do with knowledge! Everything is set up correctly from our end.

• This reply was modified 6 years, 4 months ago by Andrew Nevins.