intramezzo

The clues to it happening are as follows:
When I add items to the cart – they definelty get added.
When I checkout the cart is empty?

As in the video I sent you it’s consistent

Charles

It is still only you plugin that fails – everything else works on the site even though there are some hinkey things about the site redirection.

I will be testing the site on a full subdirectory rather than the root and see if your plugin works there.

I was thinking you might want to know what is suspect about your plugin in my configuration. Right now it’s probably not an issue with any other site. In the future in might become one.

There’s the benefit to fixing the plugin.

IF you’re not interested in finding out why it’s only your plugin that doesn’t work then i am puzzled – as a coder myself from days gone by I would have wanted to know.

If you are interested in hearing about my outcome let me know,
Thanks as always
In Advance
Charles

there seems to be a issue relating to the

WordPress Address (URL)
https://www.IntelligentNutrients.ca
Site Address (URL)
https://www.IntelligentNutrients.ca/homepage

The site won’t load correctly unless I point this site url to a page name

here is the .htaccess

#
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

This is a very strange issue – yet when the site is in a subdirectory – everything is fine. Any ideas?

Dear Jeroen,

I am prepared to help you figure out what is cause this incompatibility.

I have tried exactly what you stated and it does work just fine.

I am not prepared to change out the theme flatsome which has over 25000 installs. They claim it is your plugin that is not behaving well.

I would love to give the functionality to my users of my site but not at the expense of the cart getting emptied.

I have tested your plugin thoroughly before I deployed it and it did work fine.

Then when I did urgent updates to woocommerce, the flatsome theme which uses some of woocommerce template files it stopped working.

Not sure why or what changed.

You might gain some insights into why it fails in this environment and be able to feel proud of a plugin that behaves even with themes that might not behave well.

Thank you for being willing to look into this
Charles

With the products per page plugin turned on

The following occurs:

I add products to the cart.
I click on the checkout button to go to the payment page.
The cart get’s emptied completely that is there are now zero products in the cart.

If am I logged in the problem doesn’t occur – just when I am guest.

I am going to record a jing to show you. As you can see by the jing video I am attaching that enable your plugin the cart is emptied when checking out and when disabled the cart works fine.

Not sure if the theme is involved or not or whether something else is involved.

I turned off every other plugin besides woocommerce and the essential other plugins for our site to run – not the optional and tried this as well with your plugin turned on and turned off same exact conclusion.

So something about the way your plugin is interacting with session variables or cookies. Not sure that’s why I approached you with all the details of my environment.
Below is the link to the jing video showing you exactly what happens.
I am most certainly willing to diagnose the problem with you I love your plugin.

https://screencast.com/t/5hY58dfEgUD