fooplugins-support

Hi @nancyinpink,

Which extension/plugin are you using to share Pinterest so that we can investigate the issue on our side?

Kind regards,
Blaise.

Hi @nancyinpink,

I have checked the images in your gallery at https://nancyanneharbord.com/ and they have alt text as shown in the screenshot: https://monosnap.com/file/Omyb8RYrrqfLAnKNoVDv8eT38yqPeR.

Regarding Foovideo, it was fully incorporated into FooGallery Pro over a year ago and is no longer available as a separate product. Furthermore, the Foovideo extension also does not work well with Foogallery pro and causes some errors. To troubleshoot the issue, try deactivating the Foovideo extension to see if this fixes the issue with the Pinterest pin.

Let me know how this goes.

Kind regards,
Blaise.

Hi @wootnoob,

Sorry for the delayed response. Could you kindly temporarily enable the galleries on the homepage or create a test page so that we can have a closer look?

In the meantime, try also enabling the custom ready event at wordpressadmin->foogallery->settings which helps in overcoming image display issues. You can also try disabling all your plugins at wordpressadmin->plugins->installedplugins to see if it solves the problem. If the problem is solved, you can identify the culprit by enabling each plugin one by one to see which causes the images.

Kind regards,
Blaise.

Hi @charlyibc,

Could you kindly send us a URL link to the page with the gallery so that we can have a closer look at the pointer you are referring to?

Hope to hear from you soon.

Kind regards,
Blaise.

Hi @mahirbarut,

It seems that the AMP is causing the images not to display. I have investigated the issue on my side and it seems the AMP plugin you are using is completely hiding the images as shown in the screenshot:https://monosnap.com/file/stwQQiUsRVKMudsphnrMCcmRJVEZF8. We are not able find out which code in the AMP plugin is hiding the images. Could you try contacting the author of the plugin so that they can have a closer look since they have access to the plugin’s code and know how best it works?

Let me know how this goes so that we can assist your further.

Kind regards,
Blaise

Hi @mahirbarut,

Which AMP plugin are you using? For example, Foogallery is compatible with AMPforwp. For more information, please visit: https://ampforwp.com/compatibility/foogallery/.

Could you also send us the URL to the AMP page containing the gallery so that we can have a closer look?

Kind regards,
Blaise.

Hi @tonygantt

Sorry for the late response.

If the issue still persists, could you kindly go to your WordPress admin panel and navigate to FooGallery -> System Info. Kindly copy the text of the system info and paste it as a response to this message.

Thanks in advance for this and hoping to hear from you soon.

Kind regards,
Elvis.

Hi @iconphotoco

I have had a look at the rest of the content on that page and noted that they have a maximum width of 1120px.

To give your FooGallery gallery that max-width too so that it doesn’t span the full width of the screen, kindly use the following CSS code:

.foogallery#foogallery-gallery-1480{
    max-width: 1120px;
}

?All you’ll now need to do is simply copy the code snippet as it is and go to the Edit page of that particular gallery and if you scroll down past the Gallery Settings section, you’ll see the “Custom CSS” section. Paste the code snippet as it is on the text box below it and save. You can also paste it to your theme’s style.css file or custom CSS/additional CSS area.

Thanks.

Kind regards,
Elvis.

Hi @esachs44

You can use the following CSS to change the font and size of where it says “Recent Projects”:

h2.fg-header-title {
    font-size: 40px;
    font-family: "system-ui";
}

Relace the value of font-size with the font size you prefer and replace the value of font-family with the font you prefer.

To move the album titles down, you can use the following CSS code to do so:

.fg-pile-cover-content {
    margin-top: 200px;
}

Lastly, to change the font size and font of “More of our Work”, kindly use the following CSS code:

.elementor-widget-container h5 {
    font-size: 40px;
    font-family: "system-ui";
}

To add the code to your site, go to the Edit page of that particular gallery and if you scroll down past the Gallery Settings section, you’ll see the “Custom CSS” section. Paste the CSS code on the text box below it and save. You can also paste it to your theme’s style.css file or custom CSS/additional CSS area.

Thanks.

Kind regards,
Elvis.

Hi @jimfrostfrost

It is possible to carry out this change using custom CSS code that I’ve added below:

.fg-media-caption-title {
    font-size: 25px;
    font-family: "Helvetica Neue";
    color: red;
   
}

You can customize the font-size, font-family, and color values to your preferred values.

After that, you can simply copy the code snippet and go to the Edit page of that particular gallery and if you scroll down past the Gallery Settings section, you’ll see the “Custom CSS” section. Paste the code snippet as it is on the text box below it and save. You can also paste it to your theme’s style.css file or custom CSS/additional CSS area.

Kindly try this and let us know how it goes.

Lastly, I have noticed you have a FooGallery PRO license and are a premium user. I’d like to let you know that we do offer premium support to PRO users! To open a ticket when you have an issue next time, navigate to FooGallery->Help and on the “Support” tab, click on the “open a support ticket” button.

Kind regards,
Elvis.

Hi @generalnumpty

Thanks for sharing the URL Link with us.

I’ve had a look at this issue and noticed what you described on my end too. It is not being caused by the FooGallery gallery you created and added the image in but by the Photoswipe lightbox that you are currently using.

Kindly try and contact the lightbox’s developers to have a look at the issue since they do understand their plugin better and may know why it’s behaving this way.

Alternatively, you can simply install our own lightbox plugin, FooBox Lightbox, which does not have this issue if you were to use it.

Thanks.

Kind regards,
Elvis

Hi @generalnumpty

Could you kindly share a URL link to your other site that holds all the galleries created using FooGallery so that we can test this from our end? Thanks in advance.

Looking forward to hearing from you.

Kind regards,
Elvis.

Hi @fcwhitford,

The plugins in WordPress by default, are not able to detect a custom folder name that replaces the wp-content folder. In order to use a custom folder, you need to define its name in the wp-config.php file. WordPress allows you to define the name of the custom wp-content folder with the help of the WP_CONTENT_FOLDERNAME, WP_CONTENT_DIR, or WP_CONTENT_URL symbol. For more information, please visit on how to rename wp-content folder: https://wpsecurityninja.com/replace-or-rename-wp-content-folder/#How_to_Rename_WP-Content_Folder. If you had replaced the wp-content folder, you can look at this guide: https://wpsecurityninja.com/replace-or-rename-wp-content-folder/#How_to_replace_the_WP-Content_Folder.

If I may be missing, please elaborate further.

Kind regards,
Blaise.

Hi @fmgguy and @jimithing007

It is safe for you to update FooGallery to version 1.10.3 if you want to. It will not cause issues. However, it is not necessary for you to update to this version.

This is because this update had a fix for a bug that was affecting a small group of users who had updated to version 1.10.1. If your site was not affected when you updated to version 1.10.1 that came out late last week, then you can ignore this update and wait for the next one since this version 1.10.3 does not come with any bug fixes, security updates, or new features that you will benefit from.

Thanks.

Kind regards,
Elvis

Hi @diversionary

If possible, could you kindly copy and paste or take a screenshot of that fatal error message that is displayed on your site’s page (whether it’s on the admin section or on the front-end of the site) as you were troubleshooting so that we can be able to analyze it and figure out exactly what’s causing this issue?

Thanks in advance.

KInd regards,
Elvis.