neekdevs

Hi Silostar,
This situation was resolved favourably with YIT and I’m very happy with the outcome. They have now improved their customer service. I’d be unethical for me to promote a competitors product in this thread. This is the reason I used “alternative product”. Sorry.

**** Finally****
Thank you YIT, after 4 months I finally got a refund for this plugin. Would’ve been much cheaper for everyone had I been heard first round, but still OK. This has at least restored my confidence in the company to an extent.

Briefly:
I don’t recommend anyone buying software from YIT. YIT are very lucky that they are not in UK or US. I I found serious problems with my plugin and they said they’d fix it in a month time. Because I couldn’t wait, I asked for refund and still waiting for an answer. I finally found an alternative system and finished my project. YIT have a company culture where they ignore you if they don’t like what you’re saying. Once they have your money, you can’t do anything to get hold of them. They don’t have phone number, their chat support can’t do anything and emailing [email protected] won’t get you anywhere. This has been my experience and hope you’ll be luckier. As you can clearly see, they see such feedback and customer complaint as “uncalled-for attack”

Dear YIThemes,

This is not a “uncalled-for attack” as you think. Any good company, when their customer takes time to provide detail screenshots and writes description of the problem, would appreciate my comments and see it as feedback.

I don’t expect you to respond to me. I agree. I wouldn’t be appropriate. The appropriate action would be to respond to my ticket properly after 4 months!

This is for other people who may want buy your Pro version like myself and the other user who had similar experience.

Your software may be good for those who don’t know what a good multivendor plugin should be but in my case you had serious security flaws (end users could see admin menus) and I couldn’t wait for a month for you to fix it. I asked for a refund, and it’s now been 4 months.

I logged it to your support desk and my ticket wasn’t listed (checked in the closed tickets too). But as soon as I went to themeforest and posted here, it came back- made no difference though, it’s still waiting for a respond.

This is the latest. YiT deleted my ticket from their support desk after all this time that I hoped someone could listen. $80 + hours of my time just wasted. Very nice company!

Dear YITHEMES,

It appears that we’re going in circles on this issue. As I had mentioned several times and AGAIN, the time that you took to address the issue was unacceptable. I simply couldn’t wait a month when the project had to be delivered in a few days. You should have checked such noticeable flaws before you released the software. I posted in your support ticket system several times, emailed you and contacted you via other market place comments but you ignored me. I don’t often write bad reviews, but my experience with you on this Occassion appalling and that’s why I don’t want other users to fall into this trap and simply belief your exaggerated marketing on your website and go for the Pro version. Nothing personal, but the way you treat your customers (or at least in my case) is beyond unacceptable. Perhaps you need to update your refund policy on your website.

Hi YITThemes,

Let’s be accurate about the facts.

1. We bought the Pro plugin and found the were serious issues like vendors seeing some of the admin menus. YOU as the developer of the software should be easily able to verify this by creating a vendor account on your development server and reproduce the problem WITHOUT the need for us to explain several times. In fact we even provided screenshots.
This was reported to you on 31 July

****FACT**** This plugin (the Pro version) was released prematurely and NO sir, I’m not talking about “EXTRA FEATURES”. I’m talking about basic and serious flaws that you could’ve tested had you just done a basic functionality test before releasing

2. We had a deadline and you could not fix this promptly as your plugin developer couldn’t do this until some time in September and therefore asked for a refund which was A) within our 30 days. B) was not for extra features and C) after we asked you to fix it and you couldn’t .

3. Your supports has dragged on for over a month now and we still have no refund.

4. I will invite to challenge me on the facts stated assuming that you won’t be editing my ticket posts.

We met out deadline thanks to an alternative solution which worked nicely. Now you have left a bad taste in your customer’s mouth over $80!