Ilia .a11n

Hi there,

We are not able to change the coupon type on your store — however, we use a number of real-world test cases in our day-to-day development workflow and haven’t noticed any similar issues with fixed discount coupons. I was also unable to trigger any issues on my local site, which indicates the issue is with your specific setup.

Do you currently have a ‘fixed discount’ coupon code we can use to replicate the issue on your site? You could create one as a test.

Moreover, could you let me know what error you see? What is the exact issue with the fixed discount coupon?

Please also make sure you also share a screenshot of the coupon’s configuration so we can check it. If you don’t already have a screenshot service installed, you could use https://snipboard.io

Looking forward to hearing from you!

Hi there,

The best way to proceed with this is to reach out to your theme authors and ask for their help. You can get in touch with them here: https://wpastra.com/contact/

The WooCommerce support team is not able to assist with theme-related customizations, however, I will leave this thread open in case someone else has any suggestions about this.

Hi there,

When the customer clicks the link from the email invoice and pays the invoice, is there any way to get the system to automatically mark the order as “complete” if it does not already do so?

When an order is paid, it is automatically marked as ‘Processing’ to give the store staff a chance to prepare and ship the order.

If you’d like to auto-complete all orders, we have this developer-level documentation.

Also, after testing, it seems it doesn’t send any email notification upon payment and changing order status to complete. It only sent the original email to the admin when the order was first entered. Any plugin or way to have it notify me upon the customer paying the bill?

By default, WooCommerce sends these e-mails: https://d.pr/i/Km55j1 to admins. When an order is paid, the payment gateway you are using will notify you via their app or e-mail.

If you’d like to be cc’ed in customer e-mails such as: ‘Processing order’ or ‘Completed order’ you may use a snippet like this: https://www.businessbloomer.com/woocommerce-add-to-cc-bcc-order-email-recipients/

This is not developed or supported by WooCommerce however, so we can’t assist if you encounter issues.

Let me know if this helps!

Hi there,

Generally speaking, automatic refunds are easier, as they also reverse the charge. If you do a manual refund, you will need to return the money manually to your customer.

That said, depending on your payment gateway automatic or manual refunds may not be available. It is necessary to check your payment gateway’s documentation about this.

Please refer to this document for details.

Does this help?

Hi there,

Thank you for reaching out!

To add items to a manually created order, you can follow the steps outlined in this section of our docs.

In short, it is necessary to click on the ‘Add items’ button and then select ‘Add products’.

Also, is it possible to enter in a one-off price for the order, meaning if the total of all added items comes to $35.00, can I make the price $5.00 for just this one order?

Yes – you can edit the order total/product prices as you like.

Does this help?

Hi there,

Thank you for reaching out!

By default, the short description should be shown on the product page, typically next to the main product image.

If this isn’t what you see, then the next thing we would look at is your theme, which controls the styling/display of your site in the frontend.

To confirm that this issue is related to Divi, you could temporarily switch the theme to Storefront or a default WordPress one and check if the issue is resolved.

Once you confirm that, the Divi team should be able to provide some assistance here: https://www.elegantthemes.com/contact/

Hope this helps!

Hi there,

Custom code is outside the scope of our support policy, but our developer resources portal can help get you going.
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It may also be worth reading through this article on retrieving WooCommerce product info.

I will leave this thread open to see if a member of the community has any pointers for you!

Hi there,

Could you please check the affected Order Notes?

By default orders are marked as Canceled when the customer or an admin cancels them.

Is there anything in the notes to indicate who canceled the orders?

Hi there,

Thank you for reaching out!

In order to look into this, we’ll need to verify and view your WooCommerce Payments account.

Could you please contact us at WooCommerce.com > My Account > Support? You may need to create an account before you can access that page.

Please also make sure to include the following when creating the ticket:

– A link to this forum thread.
– Your System Status Report. You can get it by navigating to WP Admin > WooCommerce > Status. Once there, click on the “Get system report” button and then copy it by clicking on the “Copy for support” button.`
– Screenshots of the affected order where we can also see the order notes.

Looking forward to hearing from you!

Hey there,

Thank you for getting in touch!

Could you please let us know if your products are Virtual?

Currently, Facebook Commerce policies only allow the sale of physical products. This means that virtual products will normally be hidden to avoid rejection by Facebook.

This limitation is described here

If this isn’t the case with your products, please let us know!

• This reply was modified 3 years ago by Ilia .a11n.

Hi there @mamabrgtt,

Thank you for sharing those screenshots!

Is there a chance you are using the WooCommerce Blocks on your site?

If so, please note that the cart/checkout blocks do not currently support all Stripe payment methods: https://woocommerce.com/document/cart-checkout-blocks-support-status/#section-8. In that case, I recommend deactivating the blocks and using the default WooCommerce checkout page.

If this doesn’t help, then the first screenshot you sent does not display at all – could you please send it our way again?

When you do that, could you also include screenshots of the notes section inside the failed orders (found on the Orders tab of your site)? Something similar to these screenshots from our documentation: 1, https://woocommerce.com/wp-content/uploads/2012/09/transaction-authentication.png. Please make sure no sensitive information are included in those images.

This should give us a better idea of what caused the failed payments.

Looking forward to your reply!

• This reply was modified 3 years, 1 month ago by Ilia .a11n.

Hi there @mehdinajaran,

Thank you for reaching out!

Could you please clarify the issue you encountered? For example:

– If you see an error, could you copy/paste it in your reply?
– Do you see any issues when viewing the product in the front-end?
– Are your changes perhaps not saved?

You can find a guide on how to correctly set up your Variable Products here: https://woocommerce.com/document/variable-product/. One thing to look out for is that all Variations should have a price set.

Looking forward to your reply!

Hi there @johnboy1958,

Thank you for reaching out!

The currency switching feature is not added by the core WooCommerce plugin – there’s a chance the issue is caused by the currency switching plugin you are using.

Could you please deactivate it and check if the Add to cart button works as expected?

If the issue is resolved, then please get in touch with the developers of that extension. They should be able to provide a fix for this.

Hope this helps!

Hi there @uchizenmaru,

Thank you for reaching out!

a user will only have a set of products and different prices depending on what country he is in. They may have the same product but have different prices.

There’s a few extensions on the that could be a good fit for your use case:

• Price By Country allows store owners to sell products with different prices based on the user’s country.
• Country Based Website Switcher redirects customers to the specialized website created for their country based on their location.
• Country Restrictions for WooCommerce hide products, prices, or add to cart button based on user countries.

It may also be a good idea to look into options to let customers see prices in different currencies. For this, you can use Currency Switcher For WooCommerce or WooCommerce Multi-Currency.

This is a store for distributors so it needed also to be in private. What plugin should I use or how to set up for this one?

There are also a few different ways to implement this:

Build a B2B site:

• Roles & Rules B2B for WooCommerce
• WooCommerce B2B

Or perhaps you could keep your store private for unregistered users and manually approve new ones: Private Store & Website, Private Store.
Alternatively, you could password-protect the entire site: Password Protected Categories & Store.

There may be other plugins that I missed here, or alternatives available on www.remarpro.com, so it may be worth doing a search there as well!

Hope this helps!