Igor Bykov

Ok, just in case someone will need it:

The set-up I posted here is correct, however, the plug-in didn’t work anyway.

The reason is that in the file called “bitrix24_forms.php” a function called “check_content” was checking for
$_REQUEST['orderid']
to be set (in hope of getting order id from UTMs I guess).

The problem is that
$_REQUEST['orderid']
will always be unset, so the function will never work. One needs to re-write it as
$_REQUEST['order_id']
in order to make it working.

Once it’s re-written to
$_REQUEST['order_id']
it should start working (unless you have a customised thank-you page. In this case you’d also need to change
strpos($content, '[woocommerce_checkout]') !== false
to
is_order_received_page()
).

What this integration actually does is creating a new contact on each purchase which is slightly rare since there’s a module called ‘leads’ & also module called ‘deals’.

Could someone please reply whether the settings mentioned above are the correct ones?

In case if “yes”, why the plug-in doesn’t work still?

Best regards,

Hello @ingri,

Thank you for your reply.

Yes, I’ve read the instructions.

We have WooCommerce & the set-up of bitrix plug-in is the one explained below:

CRM connector:
Enabled

Connector URL:
https://********.bitrix24.ru/rest/1/***********/

Currency:
EUR

We don’t use the chat or forms, so these fields have default settings.

Nevertheless, when a new order is placed nothing happens, the data doesn’t pass to CRM.

Also in settings of my webhook I can see that it was never used and “last access time” is “never”.

Best regards,