IgnitionDeck

Hi Lynn,

I’m not familiar with doing plugin installations with the command line / Ubuntu so please bear with me here! It looks like the error you are having is a permissions issue with the FTP rather than the plugins themselves (i.e. you will likely run into this error with other plugins). You might want to check to see if the FTP user has the permissions to create/modify/delete files and folders and then try the installation again.

Failing that (and again, I’m not familiar with installations via the cmd line) you could create a free account over on IgnitionDeck.com to download the ZIP files for the plugins to upload directly rather than via the WP plugins repository.

If you need additional help with the IgnitionDeck plugins, please visit us at https://ignitiondeck.com/id/forums as we don’t monitor the support forums here on a daily basis.

Hi there,

The fatal error is due to a missing PHP module in your server configuration. You need to activate the ZipArchive module in your PHP config.

Please submit a ticket on our forums (https://ignitiondeck.com/id/forums); we can provide more timely assistance over there as we do not monitor the WP forums as regularly as our own (you may need to first create an account on IgnitionDeck.com before you post).

We understand that the process may be difficult for some users and we are continually working on providing further documentation and other materials. We are also working on improvements to the plugins to simplify and streamline the set up process. We are working to merge the product line, deprecate old and confusing technology, and releasing a more robust free version – much of this will be present in the next updates.

The site was operational when it was handed over; we have provided specific instructions and screenshots to try to help you with the custom functionality you are trying to achieve. We are more than happy to continue to assist you with your site and that help is available on our support forums.

This valet was completely set up and the site owner was provided with documentation to prove that the site was working correctly. Further documentation was provided for taking their site live. All support inquiries were responded to in a timely fashion; screenshots and further documentation were provided. Whenever there was an issue, the support team provided additional assistance by logging into the site and fixing user errors made in entering shortcodes, menu set up, and other specific customisations that user was making on the site.

Hi viablethought,

We’re sorry to hear that you had issues with the free version of the plugin. We definitely don’t want you to have a bad experience. Please send us an email at hello @ignitiondeck .com and we can take a look at the issues you are having.

This buyer had submitted a Paypal dispute within 3 business days of purchasing the product, immediately dismissing the efforts of the support team who were trying to help him complete the setup process he had rushed through.

The product he is reviewing is not the free version of IgnitionDeck, but IgnitionDeck Enterprise, which is our most complex product. It is very powerful, but requires patience to read through the documentation and complete the setup process, which is where things went wrong in this case.

The IgnitionDeck plugins and themes are responsive. IgnitionDeck Enterprise works very well with themes other than our own.

Hi Piramidon,

Can you please send us a message at https://ignitiondeck.com/id/contact-ignitiondeck/ and provide the email address you used to register on IgnitionDeck.com so we can see what is going on with your account.

Also, please let us know exactly where it is you are seeing the “content restricted” message – is that on your site where you have installed the plugins or is it on our support forums when you’ve tried to view those.

Thanks!
ID Support