ICEPAY

You are welcome! Thanks for the feedback.

Dear Djavin,

Our customer care department contacted you recently and we are glad we were able to sort out this issue. Since you didn’t use our services for a long period, we found it reasonable to terminate your contract, even though officially the contract would end as of 17th of May 2015.

We would to hear your feedback regarding our approach!

Kind Regards,

ICEPAY

Dear Djavin,

We are terribly sorry to hear that you have had a bad experience using our services; this is not our intention and we feel bad that our message has been misinterpreted. However, as a user, you are obliged to familiarize yourself with all information regarding subscriptions, information which is clearly stated on our website. It is possible to create a free test account without any commitments and/or obligations, in this way we allow all users to take a look into, explore and experience the ICEPAY platform for free before activation. Once a decision is reached and if our solution fits their needs, they are able to activate their account (red, green, blue or black variant). We only start charging the monthly fee after the user has activated the account. We would like to look into your situation to see where it went wrong so please can you send us an email, with mention of your Customer ID, to [email protected]?

Dear drumz,

Sorry to hear you’re experiencing problems. Can you uninstall/delete plugins from your server using FTP (wp-content/plugins) to discover which plugin is causing the problem?

If you are an existing ICEPAY customer please submit a ticket from your ICEPAY account page. Login to your ICEPAY account and click the support button on the top right menu. From there you can create a support ticket. Please provide all the information you have about the issue including the version of your software, error messages and screenshots.

You can also call +31 20 700 99 90 (Dutch/English) to talk to our customer care.

Regards,
ICEPAY support

Dear Magdor,

Thank you for your positive review. If you ever run into issues again, don’t hesitate to contact us!

[ Signature moderated. ]

Dear Pixeline,

Thank you for your review of our WooCommerce Online Payment plug-in. We are working hard to provide the best user experience. Please send any mistakes or request to [email protected] and we’ll consider your feedback for our next release.

Wire Transfer is not available in the test mode and only visible in the live version of our plugin. If you would like to experience the wire transfer payment option please visit our demo shop at:
https://demo.icepay.com.

Thank you for using ICEPAY.

Best regards,
ICEPAY Customer Service