Ibrahim Sharif

Hello @happyday25,

Thank you for reaching out. I understand you’ve previously created a ticket after you encountered the issue that was addressed in a support ticket.

To ensure the matter has been fully resolved, our team has reconfirmed the situation and believes it should be resolved by now.

If you have already completed these steps and are still experiencing the issue, we will be happy to assist you further in troubleshooting this issue.

Hello @murilo777,

I understand you’re experiencing an “SMTP Error: data not accepted” issue. Here are some steps to help you troubleshoot the problem:

1. Confirm the Source of the Email: Check and confirm if it is occurring only for the specific type of emails generated by specific plugin or actions or for all the emails of the website.
2. Verify SMTP Settings:?Double-check that the SMTP settings in your FluentSMTP configuration match those provided by your email provider.
3. Enable TLS/SSL Encryption:?Ensure TLS or SSL is enabled in your FluentSMTP settings and that your email provider supports encryption.
4. Disable Other SMTP Plugins:?Deactivate any other SMTP plugins you may have installed to eliminate any potential conflicts.
5. Contact Email Provider:?If the issue persists, reach out to your email provider’s support team for further assistance. They can provide more specific guidance based on your account and server configuration.

Please let me know if these steps resolve your issue. If not, I’m happy to assist you further.

Additional Notes:

• Remember to check your website’s error logs for any additional clues about the cause of the error.
• If you have recently made any changes to your SMTP settings or email provider, these could also contribute to the issue.

Hello @noemilacchini,

Thank you for contacting us regarding the “rest_no_route” error you’re encountering. Most of the time this could have happened due to the hosting environment.

As per your description and this could be occurred due to a few more possible causes:

• Your WordPress site’s permalink settings may need to be adjusted.
• Caching, Custom Security plugins or CDN might be interfering with the API URL Structure and request.
• A modification in your .htaccess file could have altered the request.

To resolve this issue, I recommend trying the following steps:

1. Verify your permalink settings.
2. Deactivate any caching plugins or CDN temporarily.
3. If you have a custom URL changer for security actions, revert them to default temporarily.
4. Check your .htaccess file for any custom rules that may have changed the API structure.
5. Reinstall the FluentSMTP plugin to reset its settings.

If you continue to experience the error after following these steps, please provide me with the following information:

• Your WordPress site’s URL
• The specific steps you’re taking to generate the token
• Any update from your hosting administrator regarding this.

I’ll be happy to assist you further in resolving this issue.

Hello @amirhmoradi,

Thank you for reaching out to us. I understand that you’re experiencing an issue where the Send From Choice is not being respected in the email test.

This behavior typically occurs when the chosen connection fails to deliver emails for various reasons, such as connection issues, invalid credentials, or other technical limitations. As a result, FluentSMTP falls back to the default connection to ensure email delivery.

To troubleshoot this issue, I recommend the following steps:

1. Check for Plugin Conflicts:?Temporarily deactivate all plugins except FluentSMTP. This will help identify if another plugin is interfering with the Send From Choice functionality. Re-enable the plugins one by one and test the Send From Choice after each one to pinpoint the problematic plugin.
2. Verify Connection Settings:?Ensure that the chosen connection is set up correctly and that the credentials are valid. Double-check the SMTP settings, ( including port and other things if needed), API credentials, and authentication method.
3. Check Network Issues:?Confirm that there are no network issues or firewall configurations blocking the chosen connection. You can try using a different internet connection or disabling the firewall temporarily to see if this resolves the issue.

If you have any questions or need further assistance, please don’t hesitate to contact us. We are here to help you resolve this issue!

Hello @dividendninja,

Thank you for reaching out regarding FluentCRM integration with non-FluentForms forms.

I understand your desire to avoid adding another plugin solely for form collection. Rest assured, FluentCRM provides flexible options for integrating with external forms.

As suggested by our experts, you can leverage the following options:

• REST API:?Use the FluentCRM REST API to connect your forms and automate data transfer. The REST API docs: https://rest-api.fluentcrm.com/
• Developer Docs:?Refer to our detailed developer documentation for guidance on implementing custom integrations. Developer Docs: https://developers.fluentcrm.com/
• Incoming Webhooks:?Configure an incoming webhook to receive form submissions and trigger CRM actions. Incoming Webhook: https://fluentcrm.com/docs/global-incoming-webhooks/

These methods allow you to integrate FluentCRM with your existing form solution or custom-built forms, providing a seamless and customizable experience.

If you have any further questions or require additional assistance, please don’t hesitate to ask.

Hello @hefin,

I am glad I could be of your help. I would appreciate it if you could consider reviewing FluentCRM on www.remarpro.com and sharing your experience if you have not yet.

By sharing your experiences, you’ll provide valuable insights to those seeking a robust email marketing and CRM solution within WordPress. Your feedback will not only help others make informed decisions but also inspire our team to continue innovating and delivering exceptional solutions.

Thank you!

Hello @dcbaker,

I understand that you’re experiencing an issue with the “Name” column being blank in the Contacts dashboard of our plugin. After reviewing your initial description and additional details, I believe that the most likely cause is an incorrect mapping between FluentCRM and Fluent Forms.

To resolve this issue, please follow these steps:

• Open the mapping settings in both FluentCRM and Fluent Forms.
• Verify that the following fields are correctly mapped:
  • FluentCRM: First Name, Last Name
  • Fluent Forms: Your first name, Your last name
• If any of these mappings are incorrect, correct them and save the settings.

After you have updated the mapping settings, please check the Contacts dashboard to see if the “Name” column is now populated.

Additional Information

For more information on mapping fields between FluentCRM and Fluent Forms, please refer to the following guide: https://fluentcrm.com/docs/opt-in-forms-advanced-configuration/#primary-mapping

Please let us know if you have any further questions.

Hello @uncplusdelta,

Thank you for taking the time to share your positive feedback on the FluentSMTP plugin. We’re thrilled to hear that you’re enjoying it and find it worthy of a five-star rating.

Your endorsement is greatly appreciated, as it helps us continue to provide reliable and efficient email delivery solutions for WordPress users. We value your satisfaction and will continue to work hard to maintain the high standards that you’ve come to expect.

Thank you again for your support and kind words. We’re committed to providing you with an exceptional experience with FluentSMTP.

Hello @hojtqbu014,

Thank you for your feedback. We appreciate your candidness and understand your frustration regarding the recent delay in support replies.

We recently experienced an unexpected surge in support requests that depleted our Support Agent capacity. We sincerely apologize for the inconvenience this has caused.

Your support request has been identified as a high priority, and our team is working diligently to resolve it. We acknowledge that this delay does not meet the standards of “priority support” as advertised on our website.

To address this situation, we have:

• Responded to and assisted all waiting tickets.
• Increased our team size to handle future peaks effectively.
• Implemented measures to optimize our support workflow.

We understand the importance of timely support, and we are committed to providing the highest level of assistance to our customers. We value your patience and understanding in this matter.

I would appreciate and be grateful if you reconsider updating the review.

Please let us know if you have any suggestions or additional concerns. We are open to feedback that will help us improve our support system.

Thank you for your continued support.

Hello @matthewdean,

Thank you so much for taking the time to share your positive experience with our FluentSMTP plugin. Your feedback means the world to us!

We are thrilled to hear that FluentSMTP has met your expectations and proven to be a valuable tool for your website. Our team has put in a lot of effort to create a plugin that is both user-friendly and powerful. We are so glad that you have found it to be effective for your needs.

If you have any suggestions or feedback in the future, please do not hesitate to reach out. We value your input and are always looking for ways to improve the plugin.

Thank you again for your support.

Hello @simontec,

Thank you for taking the time to share your positive experience with FluentSMTP. We’re delighted to hear that our support team has provided you with prompt and helpful assistance.

Regarding the email delivery speed issue, we understand how crucial it is to ensure your email campaigns reach recipients promptly. We’re pleased that the issue was resolved and your email operations are now enhanced.

We appreciate your recommendation of FluentSMTP. Our team is committed to providing reliable and effective email solutions for our users. If you have any further inquiries or require assistance, please don’t hesitate to reach out.

Thank you again for your feedback, and we’re thrilled to have you as a valued user of FluentSMTP.

Hello @jon33,

Thank you for taking the time to share your positive feedback regarding FluentSMTP. We’re delighted to hear that you’re satisfied with its ability to deliver emails seamlessly from your WordPress site.

Your comments are a testament to the plugin’s effectiveness and reliability, which is exactly what we strive for. We’re committed to providing users with a robust solution for their email delivery needs.

Thanks again for choosing FluentSMTP.

Hello @modsnap,

Thank you for sharing your positive feedback about ‘FluentSMTP’! We are thrilled to know that you are finding our plugin so helpful.

We’re delighted that ‘FluentSMTP’ has exceeded your expectations and has eliminated the need for multiple plugins. We aim to simplify your email delivery process and make it effortless.

Once again, thank you for your support and feedback. We will continue to enhance ‘FluentSMTP’ with new features and improvements to provide you with the best possible experience.

Hello @solomulala,

Thank you for your positive feedback and for using FluentSMTP. We’re delighted to hear that you had a seamless experience with our plugin.

We understand the importance of having a reliable email delivery system, which is why we’re committed to providing excellent support. We’re pleased that our team was able to assist you swiftly and resolve the issue with your token generation.

If you encounter any further challenges or have any questions, please do not hesitate to reach out to us. We’re always here to assist you with FluentSMTP.

Once again, thank you for your support and for choosing FluentSMTP. We value your satisfaction and are dedicated to providing the best possible service.

Hello @andyd_ohd,

I understand the delay in our response may have caused some inconvenience. We apologize for the oversight, and we’ve taken note of this concern to prevent similar situations in the future.

As you mentioned, our support team has already provided detailed instructions in your ticket to help you connect Microsoft Office 365 with FluentSMTP. To summarize the steps:

1. Make sure you are using an account with the appropriate permissions.
2. While generating the token use the account that will be used as the sender in FluentSMTP.

If you continue to experience issues after following these steps, please feel free to reach out to us again. Our team is available to assist you and ensure a smooth setup process.

Regarding your feedback, we appreciate your constructive criticism. We’re always striving to improve the functionality and user experience of FluentSMTP based on our customers’ feedback. We understand that any inconvenience during the setup process can be frustrating, and we sincerely apologize for any frustration you may have encountered.

Your continued support is invaluable to us, and we hope that based on the overall functionality and benefits offered by FluentSMTP, you will reconsider your review. We’re committed to delivering a seamless plugin experience and welcome any suggestions that can help us improve.

Thank you for your understanding.