Ibrahim Sharif

Hello @eagleram13,

Thank you for sharing your incredible experience with FluentCRM. Your feedback is a true testament to the dedication and hard work of our team.

It’s a joy to know that FluentCRM has become a game-changer for you, providing you with the ease and power to manage your email marketing and CRM needs seamlessly within WordPress. We’re thrilled to hear that you’ve found our integrations and features valuable, helping you streamline your business operations.

It’s equally rewarding to receive such high praise for our development team. We strive to create high-quality products that meet the needs of our users, and it’s incredibly fulfilling to hear that you’ve experienced minimal issues and have been highly satisfied with our offerings.

Exceptional customer service is a cornerstone of our support philosophy. We’re overjoyed that our team has consistently provided you with prompt and helpful responses, even when issues were caused by misunderstandings. Your feedback is a testament to their commitment to resolving your queries and ensuring your success.

Thank you once again for your glowing review. It motivates us to continue providing you and other users with the best possible experience. We’re committed to delivering updates, new features, and ongoing support to empower you with innovative and effective email marketing and CRM solutions.

Hello @pagan3,

Please double-check that you have entered the Client Secret Value, and not the Client Secret ID, when setting up Fluent SMTP. This error can occur when the wrong information is entered.

Hello @heyflavio,

I would recommend double-checking that the account you used to create the Azure app is the same one you used to generate the token for Fluent SMTP. Could you please check and confirm?

Hello @impactbt,

I understand you’re experiencing an “unauthorized error” when trying to send test emails. Let’s troubleshoot this together.

Here’s a possible solution that I’d recommend you check:

Incorrect App Callback URL: Ensure that the App Callback URL you’ve provided in the FluentSMTP settings is correct and includes all necessary parameters. Verify that it matches the URL in your Azure App registration.

If that doesn’t resolve the issue, here are some other suggestions:

• Insufficient permissions:?Confirm that the email address you’re using as the sender has the necessary permissions to send emails and has a valid Office365 subscription.
• Incorrect Account Type:?The Azure App must be created with the account type “Accounts in any organizational directory (Any Azure AD directory – Multitenant) and personal Microsoft accounts (e.g. Skype, Xbox).”
• Incorrect Logged-in Account:?When authorizing the connection, ensure that you’re using the same email account that was used to create the Azure App.
• Domain Verification:?Verify that the domain you’re sending emails from is verified in Microsoft Office365.

If the issue persists, please refer to the Office 365 API documentation provided in the support article.

Feel free to keep me updated on your progress, and let me know if you need any additional support.

Hello @optimystery,

I’m Ibrahim Sharif from the FluentSMTP support team. I understand you’re encountering a “Forbidden (423)” error when using the plugin.

Thank you for providing such detailed information. I appreciate your feedback and the suggestion about clarifying the documentation. I will forward your details to the relevant team so they can investigate and take necessary actions.

Additionally, I have informed the developer team about your feedback. They will review it and consider incorporating improvements in future releases.

In the meantime, please let me know if there’s anything else I can assist you with.

Thank you for your patience and understanding.

Hello @wpgerd,

I understand you have encountered issues with FluentSMTP credentials after cloning your WordPress website with Plesk.

It seems the credentials are encrypted and saved in the database. In this case, it might be challenging to retrieve and use them on the new site.

However, if you were using the File System-based credentials (saved in the wp-config.php file), you can simply copy and paste them into the new website.

Please let me know if this helps. If you have any further questions or concerns, don’t hesitate to reach out.

Hello @samlinck,

I can surely help you add multiple from addresses to your Microsoft 365/Outlook.com account. Here’s how you can do this:

1. Add multiple separate connections to your FluentSMTP plugin.
2. Later, when you can set a custom mail from anywhere within WordPress like FluentCRM and Fluent Forms allow, that sender will be available in the FluentSMTP connection list and will be automatically used.

For step-by-step instructions, please refer to this helpful guide: [Guide URL]

If you have any further questions, please feel free to reach out.

Best regards, Ibrahim

Hello @jurajhudak,

Thank you for your positive feedback on FluentCRM. We are delighted to hear that you are happy with our product and support.

If you have any further questions or require assistance, please do not hesitate to contact our support team. We are always here to help you.

Thank you again for choosing FluentCRM.

I understand that you were able to resolve the issue by making some configuration changes, and I’m glad to hear that.

If you have any further questions or concerns, please feel free to ask. We’re here to help.

Hello @dcbaker,

Thank you for confirming and the appreciation that the field mapping resolved your issue. I am glad that you found my instructions helpful, and I’m happy to know that I was able to assist you in resolving the problem.

If you have a moment, I would encourage you to leave a review by going to the WordPress FluentCRM Reviews page. Your positive feedback is greatly appreciated and will help us to improve our product.

If you have any other questions or issues, please feel free to reach out to us.
We are always happy to help.

Hello @owczar,

Thank you for reaching out to the FluentSMTP support forum. I understand that you’re experiencing an issue with WooCommerce notification emails not appearing in the recipient’s mailbox when the recipient address matches the “From” address configured in WooCommerce.

After reviewing your inquiry, I’ve identified that the likely cause of this issue is the way your SMTP provider (Office365) handles emails with matching “From” and recipient addresses. To resolve this, please take the following steps:

1. Contact your SMTP provider and inform them about the issue.
2. Request your SMTP provider to whitelist the “From” address used by WooCommerce ([email protected]?in your case).
3. Once the “From” address is whitelisted or a configuration rule is set, test sending a WooCommerce notification email to the same recipient address.

If you continue to experience issues after following these steps, please provide us with the following information for further troubleshooting:

• SMTP logs from FluentSMTP (accessible from the FluentSMTP dashboard)
• Email headers for the affected email (available in your SMTP provider’s dashboard)

We’re here to assist you every step of the way. Please don’t hesitate to reach out if you need any further support.

Hello @ratamatcat,

Thank you for reaching out regarding your issues with FluentSMTP. I understand you’re encountering problems with credential verification.

Regarding the excessive token length, it’s normal for Microsoft connections to have long tokens. Both long and short tokens are acceptable. We noticed sometimes users copy the Client Secret ID instead of the Client Secret Value and thus Credentials Failed.

As you’ve mentioned, you’re now working with Google Workspace. For the OAuth consent screen, it’s crucial to check the following:

• Web Application Type
• Redirect URI

Once these settings are configured, make sure to publish your App from the OAuth Consent Screen.

If you’re still having difficulties, please feel free to share screenshots, and I’ll be glad to assist you further.

Hello @vibhumehta,

I understand that you’re facing an error while sending emails through your website form. The error message indicates that the sending limit has been exceeded for the email address [email protected].

As mentioned in your post, your email provider, GoDaddy, has a 24-hour sending limit for SMTP. This means that you can only send a certain number of emails within a 24-hour period. Once the limit is reached, emails will fail to send.

Since FluentSMTP is only responsible for transporting emails from your WordPress website to your email delivery provider, the issue lies with your hosting provider or email delivery service.

To resolve this issue, you can consider the following steps:

1. Switch to a different email delivery provider that offers a higher sending limit.
2. Upgrade your existing email account to a higher tier with increased sending capacity if they can confirm beforehand.

Alternatively, you can contact the support team of your hosting provider for further assistance. They might have additional settings or configurations that can help you increase the sending limit.

I hope this helps resolve the issue you’re experiencing. If you have any further questions, please feel free to ask.

Hello @donatelol,

Thank you for using FluentSMTP and for bringing this issue to our attention. I’ve checked the code and found that the issue is caused by a widget that remains active on the dashboard even when it is disabled.

To fix this, please add the following code snippet to your functions.php file:

add_filter('fluent_mail_disable_dashboard_widget', '__return_true');

This code will disable the widget and should resolve the slow ajax request issue.

Please let me know if you have any further questions.

Hello @kratosgemini,

Thank you for your inquiry regarding giving permissions to view the email log in FluentSMTP.

I understand the importance of providing managed user interactions access to track email communications. After carefully reviewing your request, I regret to inform you that this feature is not currently available in FluentSMTP.

However, I have taken your request as a feature request again and forwarded it to our development team. To help us prioritize the development of this feature, it would be greatly appreciated if you could provide more information on the following:

• How you envision this feature working within FluentSMTP.
• The specific permissions you would like to assign to users viewing the email log.

By providing these details, we can better understand your requirements and work towards implementing this feature in a future release.

In the meantime, we value your feedback and will continue to explore options to enhance the usability of FluentSMTP. Thank you for your understanding and continued support.