Ibrahim Sharif

Hello @hedeveloper,

It’s incredibly rewarding to hear that we’ve been able to consistently provide fast and helpful support for you. Our team strives to make FluentSMTP as user-friendly and reliable as possible, and knowing that our support has been a valuable asset to you is fantastic.

Thank you.

Hello @adcoll,

It brightens our day to hear that you find our support helpful, comprehensive, and that the extra effort we put in – like providing options, context, screenshots, and even video explanations when necessary – makes a difference for you.

Our goal is always to not just solve the immediate issue but to empower you with the knowledge and understanding you need to get the most out of FluentCRM.

If you have any further questions or need anything at all in the future, please don’t hesitate to reach out.

Hello @alejandrotrefois,

Hearing that FluentCRM is meeting your needs so effectively at an affordable price truly makes our day. We’re thrilled that you’ve found the perfect balance between CRM functionality, comprehensive email marketing, and a user-friendly experience, all within your WordPress environment.

And a HUGE thank you for highlighting our support team! We’re incredibly proud of their dedication to providing quick, efficient, and friendly assistance. Your kind words are a great motivator for us.

We appreciate you taking the time to share your positive experience. Your feedback helps us continue to improve FluentCRM and provide the best possible service to our users.

If you ever have any questions or need further assistance, please don’t hesitate to reach out!

Hello @oc-wordpress-web-designer,

I understand you’re looking for a feature to precisely control the sending of emails, specifically to send 10 emails every 5 minutes for a drip campaign. You’re right, the current “Schedule between time/date” option distributes emails randomly within the chosen timeframe, which isn’t ideal for your needs.

As it stands, the functionality to schedule emails with that level of granularity (e.g., 10 emails every 5 minutes) isn’t built into FluentCRM just yet.

I’ve logged your request as a feature request for our development team. To help them better understand your requirements, could you please provide more details about your ideal setup? The more information you provide, the better we can meet your needs.

Thank you for your understanding and for helping us improve FluentCRM!

Hello @omarkasem,

Thank you for reaching out and for suggesting the addition of a filter to getShareableUrl in FluentCRM! We appreciate you taking the time to share your use case and explain how a hook would improve your workflow for shortening shareable campaign URLs.

As mentioned, this functionality isn’t available currently. We’ve logged your suggestion with our development team. They’ll evaluate it carefully as they plan future updates. The development team considers many factors during these assessments, and while we can’t guarantee immediate implementation, we value your input immensely.

In the meantime, please keep an eye on our changelogs and announcements for any updates regarding this feature.

Thanks again for your valuable feedback!

Hello @alexanderbailey,

Thank you so much for bringing this to our attention and for the kind words about FluentSMTP!

We appreciate you taking the time to share your experience setting up FluentSMTP on your WordPress Multisite network. It’s fantastic to hear that you’ve found a configuration that works well for you.

I will surely notify our documentation team to add it to our official documentation. This will help other users benefit from this simplified setup.

Thanks again for your valuable feedback! 

Hello @miguelcravidao,

Knowing that you appreciate its simplicity is especially rewarding, as we put a lot of effort into ensuring a clean and intuitive user experience.

Thank you.

Hello @alexanderbailey,

Your mention of the ease of use, the logs, and the lack of nagging are exactly the features we focused on. We want FluentSMTP to be a reliable workhorse that just gets the job done, without getting in your way.

And thank you for pointing out that the multisite workflow isn’t currently documented. We’ll definitely prioritize adding a dedicated section to our documentation to make this functionality more discoverable for other users. This kind of real-world feedback is invaluable!

Knowing that FluentSMTP is saving you time and headaches and that you’re recommending it to others means the world to us.

Hello @pascalminator,

Your feedback is invaluable and inspires us to continue improving and expanding FluentSMTP’s capabilities. We’re always striving to provide the best possible experience for our users.

Thanks again for your support and for sharing your positive experience!

Hello @dcuff,

That’s absolutely fantastic to hear! We are thrilled that FluentSMTP was able to resolve your Postman SMTP issues across all your client sites. It’s exactly the kind of “simple and it just works” experience we strive to deliver. Knowing it helped you overcome a problem and saved you time is incredibly rewarding for us.

We really appreciate your support and are glad FluentSMTP is proving valuable to you and your clients.

Hello @wpdumont,

It’s fantastic to know that you’re benefiting from the seamless WooCommerce and LearnDash integrations, as well as our automation features and email sequences. We put a lot of effort into making FluentCRM developer-friendly, so we’re especially glad that aspect is working well for you too.

And yes, we strive to provide top-notch support, so hearing that you find our team super reactive is incredibly rewarding for us. We’re always here to help!

Thanks again for your wonderful review!

Hello @jvarn13,

As this seems to be specific to your website and server environment and involves protected files and potential security settings, further investigation will be needed. We would like to delve deeper into your specific setup to identify the root cause and find a solution.

To assist you effectively, I recommend creating a support ticket on the WPManageNinja Support Portal (if you haven’t already). This allows us to gather the necessary details and work directly with you. When creating the ticket, please include the following information:

• Debug Logs:?(Enable debug logging in WordPress and provide the logs for a failed email attempt. This will give us more insight into the connection process.)

By providing this information, our experts will be able to analyze your specific use case and provide tailored assistance. We’ll be happy to help you troubleshoot the issue and find a resolution.

Thank you for your patience and understanding.

Hello @whitco,

It appears the problem lies with the way your WordPress site is handling Permalinks. The callback URL containing index.php?rest_route=/fluent-smtp/outlook_callback indicates that Pretty Permalinks are not enabled. Microsoft O365 requires a cleaner URL format, which is why it’s rejecting the current URL.

The correct format should look like this:?https://YourDomain.com/wp-json/fluent-smtp/outlook_callback.

The key to resolving this is to enable Pretty Permalinks in WordPress. This usually involves checking the following:

1. Permalink Settings:?Go to your WordPress Dashboard → Settings → Permalinks. Make sure you’ve selected an option?other than?“Plain.” “Post name” is the most commonly used and recommended option.
2. .htaccess File:?The?.htaccess?file in your WordPress root directory is crucial for rewriting URLs. It might be missing or improperly configured. You can find more details about the default WordPress directives for the?.htaccess?file here:?htaccess – www.remarpro.com Documentation
   • Checking for .htaccess:?Use an FTP client or your hosting provider’s file manager to check for the presence of the?.htaccess?file in the same directory where your?wp-config.php?file is located.
   • Default WordPress Directives:?If the?.htaccess?file exists, ensure it contains the proper WordPress directives. If it’s missing or incorrect, you can often regenerate it by going to Settings → Permalinks and simply clicking “Save Changes” (even without making any actual changes). This will attempt to rewrite the?.htaccess?file.
3. Hosting Configuration:?In rare cases, server configurations can interfere with WordPress permalinks. If the above steps don’t work, it’s best to contact your hosting provider’s support team and ask them to ensure that URL rewriting is enabled for your site.

We strongly recommend contacting your website administrator to resolve this Permalinks issue. Once Pretty Permalinks are correctly configured and index.php is removed from the URL, the FluentSMTP Microsoft integration should work without any further problems.

Please let us know if you have any other questions, and we’ll do our best to assist!

Hello @pratik-jain,

To help us get to the bottom of why the email log is initially showing as blank, could you please provide us with the following information?

• FluentSMTP Version:
• PHP Version:
• WordPress Version:
• Browser:?Which browser are you using when you experience this issue (e.g., Chrome, Firefox, Safari)?

This information will give us a clearer picture of your environment and help us replicate the issue on our end. Once we have this information, we can investigate further and provide you with a more specific solution.

We’ll keep you updated on our progress.

Hello @dc38746,

To help us pinpoint the cause of this discrepancy between the test emails and those sent via?wp_mail().Could you please provide us with a short video demonstration or some screenshots illustrating the following:

• FluentSMTP Configuration:?Screenshots of your FluentSMTP settings, specifically the connection settings for your Office 365 email address. This will allow us to check for any misconfigurations. Please redact any sensitive information, like passwords, before sharing.
• wp_mail()?Implementation:?A snippet of the code you’re using to send emails via?wp_mail(). This will help us understand if any headers or arguments might be causing issues.
• FluentSMTP Logs:?Screenshots of the FluentSMTP logs showing the successful?wp_mail()?attempts, including the date, time, recipient, subject, and the “Details” section when you expand the log entry. This is crucial for comparing the sent information with what you’re expecting.
• Any Error Messages:?Screenshots of any error messages or unusual behavior you encounter, either in the FluentSMTP logs or elsewhere on your site. Even if the logs say “success,” any other indicators of potential problems would be helpful.

The video or screenshots will give us a clear picture of the setup and the behavior you’re observing, making it easier to identify the root cause. This is a critical step in diagnosing why the test emails are working while?wp_mail()?Emails are not reaching the recipient.

Looking forward to hearing from you and getting this resolved quickly!