bsfankusht

Hi @lcourbet,

I hope you’re doing well! It’s been a little while since my last response, and I wanted to check in. Could you let me know if flushing the permalinks helped resolve the issue you were experiencing?

Thanks so much!

Kind regards,
Ankush ??

Hello?@aalandes ,

We are sorry for the inconvenience that has caused while using the SureFeedback plugin, and we understand how frustrating this must be for you. If you’re having difficulty connecting your client site, it can happen due to main reasons, like plugin conflict, theme compatibility issues, etc. We request you open a ticket with the detailed information so we can investigate the issue further. You can submit a ticket using this link: https://surefeedback.com/support/support-form/.

We truly appreciate your trust in our plugin and are committed to making sure you have the best experience possible. I’m confident we can resolve this issue quickly with your help.

Thank you for your patience, and we look forward to resolving this with you!

Best regards,
Ankush ??

• This reply was modified 2 months, 1 week ago by bsfankusht.

Hello @pfairclough,

I’m sorry to hear about the trouble you’re experiencing, and I understand how frustrating this must be for you. If you’re having difficulty connecting your client site, it can happen due to main reasons, like plugin conflict, theme compatibility issues, etc. We request you open a ticket with the detailed information so we can investigate the issue further. You can submit a ticket using this link: https://surefeedback.com/support/support-form/.

We truly appreciate your trust in our plugin and are committed to making sure you have the best experience possible. I’m confident we can resolve this issue quickly with your help.

Thank you for your patience, and we look forward to resolving this with you!

Best regards,
Ankush ??

Hi @shawmat ,

I truly understand your disappointment regarding the delay, and I want to personally apologize for any inconvenience this has caused. I will take this forward to the developers and will try to get them fixed as soon as possible.

We value your trust and are dedicated to ensuring that you have the best experience with our plugin.

Best regards,
Ankush ??

Hi @coldspringconsulting ,
?
You are most welcome! Feel free to reply back to this thread if you still need any assistance or start a new thread if there’s anything else related to this plugin, we can help you with.
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Kind regards,
Ankush???

Thank you for your kind words! We’re thrilled to hear that you find it easy, intuitive, and user-friendly. ??

Hello @olegmastriukov ,

Thanks for opening the ticket and reporting it.

We have added a task for this in our to-do list and we will be fixing it in our future updates. I am marking this thread as Resolved for now. Feel free to reply back to this thread if you still need any assistance or start a new thread if there’s anything else related to this plugin, we can help you with.
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Kind regards,
Ankush???

Hi @jamesinfraspace ,
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It’s been a while since I posted my response, and we haven’t heard from you since then. I assume you have figured it out or have found a workaround.
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I am marking this thread as Resolved due to inactivity. Feel free to reply back to this thread if you still need any assistance or start a new thread if there’s anything else related to this plugin, we can help you with.
?
Kind regards,
Ankush???

Hi @logicinn ,

We apologize for the inconvenience you’re experiencing. To help us investigate this issue more thoroughly, could you please open a support ticket using our contact form – https://brainstormforce.com/open-a-ticket/.

When you do, kindly include all the necessary details, such as screenshots and the steps to replicate the issue. We’ll make sure to prioritize this and work to resolve it as quickly as possible.

Thank you for your understanding, and we look forward to assisting you!

Kind regards,
Ankush ??

Hi @supermaheu ,
?
It’s been a while since I posted my response, and we haven’t heard from you since then. I assume you have figured it out or have found a workaround.
?
I am marking this thread as Resolved due to inactivity. Feel free to reply back to this thread if you still need any assistance or start a new thread if there’s anything else related to this plugin, we can help you with.
?
Kind regards,
Ankush???

Hello @sarahlai,

Thank you for your patience and cooperation. We’re happy to let you know that the issue has been fixed, and a patch has been included in the latest version of the EHF plugin. Please update to the latest version to resolve the Navigation Active Color issue.

I’ll go ahead and mark this thread as resolved due to inactivity. If you need further assistance, feel free to reply here or start a new thread if there’s anything else related to the plugin we can help with.

Kind regards,
Ankush ??

Hi @jgtaylor,

Ankush here on behalf of Herman. To help us investigate this issue more thoroughly, could you please open a support ticket using our contact form – https://brainstormforce.com/open-a-ticket/.

When you do, kindly include all the necessary details, such as screenshots and the steps to replicate the issue. We’ll make sure to prioritize this and work to resolve it as quickly as possible.

Thank you for your understanding, and we look forward to assisting you!

Kind regards,
Ankush ??

Hello?@danono ,

It looks like this might be a caching issue, as we are not able to replicate it on our end. Since you’ve already cleared your cache, please try refreshing your site’s Permalinks and check if that works for you.

Here’s a helpful guide on how to flush WordPress Permalinks: How to Refresh WordPress Permalinks.

I hope this helps, but please let us know how it goes. We’re here to assist if you need any further help!

Kind regards,
Ankush ??

Hello @coldspringconsulting,

We are sorry for the trouble you’re experiencing. It seems like the issue is caused by the site’s cache when updating the plugin for some of our users. A quick way to fix this is by refreshing your Permalinks.

You can follow this guide on how to flush WordPress Permalinks: How to Refresh WordPress Permalinks.

Our developers are working on finding a solution so that in future updates, users won’t need to flush their Permalinks manually.

I hope this helps resolve the issue, but feel free to let me know how it goes. I’m here if you need any more assistance!

Kind regards,
Ankush ??

Hello, @sarahlai,

We apologize for the issue you encountered with the active color not changing in the navigation menu. I want to let you know that our team has been working on it, and I am pleased to report that we have fixed it in our development version, which is now in the testing phase and we plan to release a stable version soon.

@logicinn Thanks for sharing the update. If you can open a ticket with us so can provide you with the beta version so you may test the modifications in your staging environment and provide us with your feedback, if any.

We appreciate your patience and cooperation while we work on this update.

cc – @pixmax , @olegmastriukov , @anjanphukan

Kind regards,
Ankush ??