IainPurdie

Sorted! First thing that Health Check picked up on was that a couple of PHP modules (gd and imagick) were disabled. I popped back to my host’s configuration, ticked the boxes and voila, fixed. I kind of assumed when I updated that it would bring the previous module settings with it which it has as I’ve moved up the PHP7 versions. Looks like it doesn’t do the same when you jump up a major version.

Thank you!

Hey, sorry for the delay. I don’t often get the time to tinker with the website until weekends! I’m going to try Health Check now and see where it gets me…! Thanks.

That’s fine. Thank you again for your help and at least I know where to look now.

Thanks to all for your responses. One last query! Is there any way to change the metric I’m viewing so that I can see how many visitors the site has? Surely (as I mentioned) noting that someone has visited the site isn’t a breach of DMA if no uniquely identifiable information is stored (or perhaps it is in which case I’m stuffed)? Is there just a view that I’ve not found on Analytics which takes this into account?

If not then I’ll just have to estimate, I guess! Again, thank you for the responses and at least we seem to have pinpointed the issue.

Sorry, I meant to add to my last reply – is there any method of tracking based on geographical area within Analytics (ie ignoring DMA for those outside of the UK/EU)? Or of monitoring the fact that someone has visited (non-identifiable information) and nothing else so at least I know how many visitors I’ve had? I generally don’t care if they’re desktop, mobile, what their IP address is, etc – happy to let Google Ads figure that stuff out with its algorithms. Surely the fact that someone has arrived at a page isn’t something protected under DMA if Analytics doesn’t take in any further info?

EDIT – actually… if I read the instructions you linked to (thank you) am I right to assume that it is the UK/EU ones who are being blocked which would explain why I am counting _some_ traffic… which will be those who gave consent _and_ those from outside of the DMA area?

• This reply was modified 7 months, 1 week ago by IainPurdie.

@jamesosborne Ah! You may very well have hit the nail on the head! Jetpack doesn’t care about consent mode, whereas Google certainly implied that it was pretty much a requirement due to my being located in the UK and with many EU readers (although 90% are US/UK so I would assume not relevant). It took ages to set up as well :-/

I guess this now becomes a legislation issue. Am I better switching off consent mode and tracking 90% of my visitors and risking the wrath of the EU (on a website with 400 visitors a day…). _sigh_

If I click the “Toot” box on an individual post, then it does go to Mastodon. So everything is working except that box being ticked by default (which it should be as I’ve set that option in the settings).

@manabeads Check the error message when you try to access the back end – it should be informing you that a link has been sent to your WordPress admin email address. That link will enable “recovery mode” which will get you in. From there, just disable the app or make one of the edits mentioned above.

Hey Jeff – sorry for not responding. I just didn’t have time to diagnose any further so I removed the plug-in and put the code manually into a child version of my template. Problem solved.

Incidentally, in case it helps, I’m fairly certain the issue began when I switched to gtag.js from the old system.

Odd, but will look into it! Thanks ??

This is marked as resolved but I don’t see a solution. I’m only asking as I’ve got a similar issue! It’s not every time we post, but maybe one in 4 posts cause a brief outage.

It was getting worse, then our host moved us to a new server as a freebie (no relation to this issues, they were jus migrating). And the problem vanished for a few weeks. Now it’s gradually coming back ??

Turns out it was a .htaccess error which caused issues with the URLs the plug-in generated… a sysadmin has altered mine to fend off a bot that was hammering the site. Turns out it had other side effects!

Figured it out – LiteSpeed Web Cache breaks it. I’ve disabled the cache.

It’s weird. I do seem to be getting some, but not all. And there’s no way to choose who gets them as there used to be.

I can confirm – fixed.

Thank you!