hybridjoris

Yeah, I’ve done some further testing and confirmed it also works as expected on another PC. I agree it must be something with this particular machine. Marking this as resolved.

Thanks for replying!

Worked like a charm! I appreciate you taking the time to provide support on such an edge case, especially now the plugin has reached eol. You rock, Diego!

Fwiw, since this thread has now died, I have disabled automatic tax calculation via Woocommerce Tax, instead choosing to populate the tax fields for each country via Update EU VAT Rates in the tax setup dialog. Things now work as expected.

I appreciate the help!

Looking at my earlier log, it looks like the optional Eircode is entered in the to_zip field, which seems to me to be incorrect.

I’d appreciate it if this could be confirmed or denied from your end before I install additional plugins.

Meanwhile, I’ve had the same thing happen for a customer in Croatia. The log shows tax is calculated correct at 21%, but a 0% rate is shown on the checkout page. Please find the relevant log below.

08-01-2022 @ 22:17:02 - {"tax_rate_country":"HR","tax_rate_state":"Zagreba\u010dka \u017eupanija","tax_rate_name":"Zagreba\u010dka \u017eupanija Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":1,"tax_rate":21,"tax_rate_class":""} (WCS Tax)
08-01-2022 @ 22:17:02 - Tax Rate ID Set for 15 (WCS Tax)

I have disabled the EU VAT Assistant plugin, set my VPN to Ireland and tried to place an order, using an address in Ireland. The first 4 attempts show as follows:

08-01-2022 @ 21:56:47 - :::: TaxJar Plugin requested :::: (WCS Tax)
08-01-2022 @ 21:56:51 - :::: TaxJar Plugin requested :::: (WCS Tax)
08-01-2022 @ 21:57:35 - :::: TaxJar Plugin requested :::: (WCS Tax)
08-01-2022 @ 21:57:36 - :::: TaxJar Plugin requested :::: (WCS Tax)

Nothing happens. No VAT is added.

Then, I enter some gibberish in the optional Eircode entry box. Now the log shows this:

08-01-2022 @ 21:58:49 - :::: TaxJar Plugin requested :::: (WCS Tax)
08-01-2022 @ 21:58:49 - :::: TaxJar API called :::: (WCS Tax)
08-01-2022 @ 21:58:49 - :::: TaxJar API request validation :::: (WCS Tax)
08-01-2022 @ 21:58:49 - API request is in good format. (WCS Tax)
08-01-2022 @ 21:58:49 - Requesting: taxjar/v2/taxes - {"from_country":"NL","from_state":"","from_zip":"2551 MC","from_city":"Den Haag","from_street":"Paganinistraat 14","to_country":"IE","to_state":"D","to_zip":"ghg","to_city":"Dublin","to_street":"DublinStreet 1","shipping":"0","plugin":"woo","line_items":[{"id":"740-edfbe1afcf9246bb0d40eb4d8027d90f","quantity":1,"product_tax_code":"","unit_price":"99","discount":"0"}]} (WCS Tax)
08-01-2022 @ 21:58:49 - Received: {"tax":{"amount_to_collect":20.79,"breakdown":{"combined_tax_rate":0.21,"country_tax_collectable":20.79,"country_tax_rate":0.21,"country_taxable_amount":99.0,"line_items":[{"combined_tax_rate":0.21,"country_tax_collectable":20.79,"country_tax_rate":0.21,"country_taxable_amount":99.0,"id":"740-edfbe1afcf9246bb0d40eb4d8027d90f","tax_collectable":20.79,"taxable_amount":99.0}],"shipping":{"combined_tax_rate":0.21,"country_tax_collectable":0.0,"country_tax_rate":0.21,"country_taxable_amount":0.0,"tax_collectable":0.0,"taxable_amount":0.0},"tax_collectable":20.79,"taxable_amount":99.0},"freight_taxable":true,"has_nexus":true,"jurisdictions":{"city":"DEN HAAG","country":"NL"},"order_total_amount":99.0,"rate":0.21,"shipping":0.0,"tax_source":"origin","taxable_amount":99.0}} (WCS Tax)
08-01-2022 @ 21:58:49 - :: Adding New Tax Rate :: (WCS Tax)
08-01-2022 @ 21:58:49 - {"tax_rate_country":"IE","tax_rate_state":"D","tax_rate_name":"D Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":1,"tax_rate":21,"tax_rate_class":""} (WCS Tax)
08-01-2022 @ 21:58:49 - Tax Rate ID Set for 2 (WCS Tax)
08-01-2022 @ 21:58:49 - :: Tax Rate Found :: (WCS Tax)
08-01-2022 @ 21:58:49 - {"2":{"rate":21,"label":"D Tax","shipping":"yes","compound":"no"}} (WCS Tax)
08-01-2022 @ 21:58:49 - :: Updating Tax Rate To :: (WCS Tax)
08-01-2022 @ 21:58:49 - {"tax_rate_country":"IE","tax_rate_state":"D","tax_rate_name":"D Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":1,"tax_rate":21,"tax_rate_class":""} (WCS Tax)
08-01-2022 @ 21:58:49 - Tax Rate ID Set for 2 (WCS Tax)

When I remove the gibberish from the Eircode entry, VAT is calculated again as 0% and the log reads this:

08-01-2022 @ 22:04:46 - :::: TaxJar Plugin requested :::: (WCS Tax)

Thanks for the quick reply, @snaacks. Here you go…

### WordPress Environment ###

WordPress address (URL): https://hybridconstructs.com
Site address (URL): https://hybridconstructs.com
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wp_
Total Database Size: 46.62MB
Database Data Size: 33.50MB
Database Index Size: 13.12MB
wp_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.34MB + Index: 0.34MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_mailpoet_scheduled_task_subscribers: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
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wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_posts: Data: 5.52MB + Index: 0.34MB + Engine InnoDB
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wp_rm_paypal_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_sent_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_submission_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_tasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_task_exe_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sendpress_autoresponders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sendpress_connections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sendpress_customfields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sendpress_list_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_sendpress_queue: Data: 0.02MB + Index: 0.16MB + Engine InnoDB
wp_sendpress_schedules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sendpress_subscribers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_sendpress_subscribers_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_sendpress_subscribers_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sendpress_subscribers_tracker: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sendpress_subscribers_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sendpress_url: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_serial_numbers: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_serial_numbers_activations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 1.83MB + Engine InnoDB
wp_users: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_wcpdf_credit_note_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_proforma_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_emails_log: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 2.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
af_c_fields: 2
attachment: 88
custom_css: 2
def_reg_fields: 10
docs: 15
e-landing-page: 2
elementor_library: 8
mailpoet_page: 1
nav_menu_item: 4
page: 11
post: 1
product: 13
revision: 1030
shop_order: 661
shop_order_refund: 2
sp_template: 2
sptemplates: 3
viwec_template: 14
wcsn_generator_rule: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Akismet Anti-Spam: by Automattic – 4.2.5
BetterDocs: by WPDeveloper – 2.1.1
Elementor Pro: by Elementor.com – 3.7.2
Elementor: by Elementor.com – 3.6.7
Jetpack: by Automattic – 11.1.2
JWT Authentication for WP-API: by Enrique Chavez – 1.2.6
MailPoet 3 (New): by MailPoet – 3.85.0
Post Types Order: by Nsp Code – 1.9.9.1
SMNTCS Quantity Increment Buttons for WooCommerce: by Niels Lange  – 1.26
Visibility Logic for Elementor: by StaxWP – 2.3.0
Whitelist JWT Auth: by Joris de Jong – 1.0
WooCommerce EU VAT Assistant: by Aelia – 2.0.32.220704
WooCommerce Stripe Gateway: by WooCommerce – 6.4.3
WooCommerce Menu Cart: by WP Overnight – 2.12.0
WooCommerce Payments: by Automattic – 4.4.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.0
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.0
WooCommerce PDF Invoices & Packing Slips Professional: by WP Overnight – 2.12.1
WooCommerce Shipping & Tax: by WooCommerce – 1.26.2
WooCommerce: by Automattic – 6.7.0
WP Mail Logging: by Wysija – 1.10.4
WP Mail SMTP: by WPForms – 3.5.1

### Inactive Plugins (2) ###

JWT Auth: by Useful Team – 2.1.0
WP Mail SMTP Pro: by WPForms – 3.4.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #1265 - /wooshop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #659 - /my-account/
Terms and conditions: #6 - /terms_conditions/

### Theme ###

Name: Hello Elementor Child
Version: 1.0.0
Author URL: https://hybridconstructs.com
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.5.0 – 2.6.1 is available
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ?

### Templates ###

Overrides: hello-elementor-child/woocommerce/checkout/thankyou.php
hello-elementor-child/woocommerce/emails/customer-completed-order.php
hello-elementor-child/woocommerce/emails/customer-new-account.php
hello-elementor-child/woocommerce/emails/customer-reset-password.php
hello-elementor-child/woocommerce/myaccount/dashboard.php
hello-elementor-child/woocommerce/myaccount/form-edit-account.php
hello-elementor-child/woocommerce/myaccount/orders.php
hello-elementor-child/woocommerce/myaccount/view-order.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: NL
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-23 15:21:44 +00:00
Options: ?
Notes: 57
Onboarding: completed

### WooCommerce Payments ###

Version: 4.4.0
Connected to WPCOM: Yes
Blog ID: 189852221
Account ID: acct_1K9Wxn2HKrjbqJBc

### Action Scheduler ###

Complete: 386
Oldest: 2022-06-23 17:14:14 +0000
Newest: 2022-07-22 17:22:24 +0000

Pending: 2
Oldest: 2022-07-23 08:02:04 +0000
Newest: 2022-07-23 09:54:00 +0000

### Status report information ###

Generated at: 2022-07-22 20:02:27 +00:00