hpb951

Thanks for looking into this. Yes, it’s a default feature and works correctly with the default checkout.

A different issue is, that might improve the messaging flow in the checkout – would be to name the products affected. Instead of having the default woocommerce message saying there is an issue with your cart.

An improvement in my opinion would be to say:

There is an issue with the following items in your cart:
– item name
– item name

Best regards, Hakim

Hi Diego,

Thanks for the detailed explanation. I did find the source of the “issue” and it was indeed related to a customzation code you sent me back in november last year:

/**
 * 
 */
function fluidcheckout_move_billing_address_shipping_step() {
	// Bail if steps class not available
	if ( ! class_exists( 'FluidCheckout_Steps' ) ) { return; }
	
	remove_action( 'fc_output_step_billing', array( FluidCheckout_Steps::instance(), 'output_substep_billing_address' ), 10 );
	add_action( 'fc_output_step_shipping', array( FluidCheckout_Steps::instance(), 'output_substep_billing_address' ), 30 );
}
add_action( 'init', 'fluidcheckout_move_billing_address_shipping_step', 300 );

/**
 * Move billing substep to shipping step.
 */
function fluidcheckout_remove_billing_step() {
	// Bail if steps class not available
	if ( ! class_exists( 'FluidCheckout_Steps' ) ) { return; }
	
	FluidCheckout_Steps::instance()->unregister_checkout_step( 'billing' );
}
add_action( 'fc_register_steps', 'fluidcheckout_remove_billing_step', 300 );

Do you have any template code for the conditional option?

Thanks for the help ??

Best regards, Hakim

• This reply was modified 2 years, 7 months ago by hpb951.

I sent the ticket #461

Thanks for the help

Hi Diego,

Thanks for looking into it.

If it helps to troubleshoot it on our site, i can send you an email with the details.

Have a great day.

Sounds good! Thanks for considering the idea Marin ??

Hey,

It was indeed a consent plugin blocking the pixels! Thanks for the info.

Everything works great now.

Actually, I just noticed that after the switch the “added payment details” stopped totally, any ideas why? https://prntscr.com/1rux8s2

Found the issue for your information Salva.

The issue was a woocomerce webhook with quickbooks, that a partner was testing last week.

Have a lovely day!

Thanks for the prompt reply and good service!

I think I might have found the issue, the woocomerce database did not update automatically. We recently updated it. I had to update the database manually. I will keep an eye on it today and see if it solved the issue!

I’m debugging PHP as well now.

Thanks for the help and the suggestion of action logs – very useful addon ??

Hi Salva,

I bought the action log add-on 3 hours ago. The issue has happened since, but the log does not show anything related to the product changing from 15 to -13. Do you have any ideas about what it could suggest? If the action log is not able to log the change.

Hi Salva,

I’m not actually certain if it’s an issue with ATUM. I tried disabling it and a caching plugin and I did not see it happen yet, it does happen randomly throughout the day. I will wait a day to see.

Have you never experienced such an issue? It was hard for me to find any woocomerce information related to it on google.

Thanks! ??

Hi Kammy,

I got ATUM Inventory Management for WooCommerce, the issue still persisted after deactivating it for a day. I also deactivated wp ROCKET for a day, and it still persisted.

Thanks for the compliment ??

• This reply was modified 4 years, 1 month ago by hpb951.