hookclothing

Hi there, below is a copy of the system status

` WordPress Environment

WordPress address (URL): https://hookclothing.com<br>Site address (URL): https://hookclothing.com<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: ? 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_US<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 10000<br>cURL Version: 8.5.0<br>OpenSSL/1.1.1w

SUHOSIN Installed: –<br>MySQL Version: 5.7.44<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.4.0<br>WC Database Prefix: wp_<br>Total Database Size: 834.35MB<br>Database Data Size: 622.96MB<br>Database Index Size: 211.39MB<br>wp_woocommerce_sessions: Data: 80.45MB + Index: 3.66MB + Engine MyISAM<br>wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_order_items: Data: 8.53MB + Index: 3.86MB + Engine MyISAM<br>wp_woocommerce_order_itemmeta: Data: 63.43MB + Index: 37.08MB + Engine MyISAM<br>wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine 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amn_mi-lite: 4<br>apifw_inv_templates: 1<br>attachment: 13089<br>custom_css: 1<br>itsec-dash-card: 4<br>itsec-dashboard: 1<br>jetpack_migration: 2<br>nav_menu_item: 48<br>page: 27<br>popup_theme: 6<br>post: 1<br>postman_sent_mail: 250<br>product: 1907<br>product_variation: 2598<br>revision: 3<br>shop_coupon: 239<br>shop_order: 38356<br>shop_order_refund: 1<br>soliloquy: 1<br>user_registration: 1<br>wcpa_pt_forms: 1<br>wooframework: 6<br>wp_email_images: 1 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (26)

Country Based Payments for WooCommerce: by Ivan Paulin – 1.4.4.1<br>Add Admin CSS: by Scott Reilly – 2.0.1<br>AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.17.7<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3<br>Solid Security Basic: by SolidWP – 9.2.0<br>Classic Editor: by WordPress Contributors – 1.6.3<br>Facebook for WooCommerce: by Facebook – 3.1.6<br>Heartbeat Control by WP Rocket: by WP Rocket – 2.0.1<br>Hide Admin Bar: by David Vongries – 1.0<br>Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.7.2<br>MailChimp for WordPress Lite: by ibericode – 2.3.14<br>Points and Rewards for WooCommerce: by WP Swings – 2.1.1<br>Post SMTP: by Post SMTP – 2.8.8<br>Post Types Order: by Nsp Code – 2.1.2<br>Really Simple SSL: by Really Simple Plugins – 7.2.1<br>Recently Registered: by Mika Epstein – 3.5<br>Super Socializer: by Team Heateor – 7.13.63<br>Swift Performance: by SWTE – 2.3.6.15<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.23.16

WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5<br>WooCommerce Extended Coupon Features FREE: by Soft79 – 3.3.3<br>Table Rate Shipping for WooCommerce: by JEM Plugins – 2.28<br>GrabPay for WooCommerce: by GrabPay – 2.0.4<br>WooCommerce iPay88 Payment Gateway: by VanboDevelops – 1.1.1 (update to version 1.5.2 is available)<br>WooCommerce: by Automattic – 8.4.0<br>YITH WooCommerce Wishlist: by YITH – 3.28.0 Inactive Plugins (2)

Currency Switcher for WooCommerce: by WP Wham – 2.15.2<br>Swift Performance Cache Me - WP Fix It: by WP Fix It – 2.2 Must Use Plugins (1)

Swift Performance early loader: by – Settings

API Enabled: ?<br>Force SSL: –<br>Currency: MYR (RM)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #7 - /shop-2/<br>Cart: #680 - /cart/<br>Checkout: #681 - /checkout/<br>My account: #682 - /my-account/<br>Terms and conditions: #513 - /terms-conditions/ Theme

Name: Flatsome<br>Version: 3.18.2<br>Author URL: https://uxthemes.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: flatsome/woocommerce/archive-product.php<br>flatsome/woocommerce/cart/cart-empty.php<br>flatsome/woocommerce/cart/cart-shipping.php<br>flatsome/woocommerce/cart/cart.php<br>flatsome/woocommerce/cart/mini-cart.php<br>flatsome/woocommerce/checkout/form-checkout.php<br>/home/hookclot/public_html/wp-content/plugins/points-and-rewards-for-woocommerce/public/woocommerce/checkout/form-coupon.php<br>flatsome/woocommerce/checkout/order-received.php<br>flatsome/woocommerce/checkout/terms.php<br>flatsome/woocommerce/checkout/thankyou.php<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>flatsome/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/rating.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php<br>flatsome/woocommerce/myaccount/navigation.php<br>flatsome/woocommerce/notices/error.php<br>flatsome/woocommerce/notices/notice.php<br>flatsome/woocommerce/notices/success.php<br>flatsome/woocommerce/product-searchform.php<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>flatsome/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-09 08:22:38 +08:00<br>Options: ?<br>Notes: 195<br>Onboarding: completed Action Scheduler

Complete: 5,738<br>Oldest: 2023-12-09 05:19:19 +0000<br>Newest: 2024-01-09 04:51:55 +0000

Failed: 263<br>Oldest: 2022-11-12 17:54:09 +0000<br>Newest: 2023-06-30 08:11:26 +0000

Pending: 4<br>Oldest: 2024-01-09 05:39:59 +0000<br>Newest: 2024-01-09 13:24:56 +0000 Status report information

Generated at: 2024-01-09 12:57:33 +08:00<br>`

Hello @doublezed2

Thank you for your reply, I am unfamiliar with Gist, let me know if you’re able to view this link:

https://github.com/hookclothing/status

Thank you!

Sorry, I didn’t attach the link to the screenshot properly, I uploaded it and here’s the link:

View post on imgur.com

Let me know if it’s visible now? Thank you!

Hi @wpswings
Thank you so much for your reply! Noted on both, however I think I wasn’t clear on the first query.

Let’s say my free shipping threshold is $100. Currently now, if a customer’s order (before discount) is $120 so they’re eligible for free shipping, but they redeem their points so their discounted total order amount becomes $90 (below free shipping threshold), they are currently not charged shipping.
They end up paying $90 for their order, and gets free shipping as well. By right, they should be paying shipping for their order.

Just wanted to know if the plug-in was supposed to do this, or if there’s a workaround for this.

Thank you!

Hi @bmilligan15

Thank you for the swift response. I wanted to submit a support form via the link provided, however I noticed that License Key is a required field. I am running the free version of Soliloquy, would I still be entitled to that support?

Thank you!

Hi @nixiack8

I’m unable to select all, the option isn’t available to me, and if I try to select all by ticking the box above (next to name) it selects only limited products, ie. only 4 out of 1.4k products.
You can see it in this screenshot.

Let me know if there’s any other workaround for this!
Thanks!

@smarterdigitalltd Yes, I tried connecting again after I got this message and manage to get it connected, so the banner that couldn’t be dismissed went away. There was another update after the version that gave me issues though, so perhaps updating to that and trying again might help?

Ever since I received that error message, and managed to access my dashboard via recovery mode, so far I’ve not encountered the same issue.
It’s quite difficult for me to determine any conflicts that way; I was just wondering whether there was anything that could be determined from the error log I received via my email

Yes, I have manage stock enabled for everything. However since last posting, this still happens for random orders, not all the orders. I have already disabled and enabled plugins to check for conflict, but as it doesn’t always happen, it’s difficult to determine whether there’s a plugin conflict.

Sure, so for simplicity, this is the screenshot of the order page of an order with 1 item, which is a variable product.
There’s no product deduction at the side, and the variation purchased isn’t shown:
https://snipboard.io/hCDZEF.jpg

I don’t have payment gateway logging enabled, but here’s a screenshot of this transaction in my payment gateway merchant portal, which shows the variation purchased:
https://snipboard.io/d2YZ7p.jpg

And this is the transactional email I received, which also shows the variation purchased:
https://snipboard.io/bsrUJZ.jpg

Also, this is an example of an order that has both simple and variable products. From the order notes, you can see that the simple products are deducted, but not the variable product (the middle product):
https://snipboard.io/wI1Kcj.jpg

Thanks!

Yes, the orders have been paid for successfully, and for the correct amount as well.
Strangely, nothing changed from when it used to work, til now. We didn’t update anything, nor did we touch the site from the time it used to work, until we received our first order with the variable product not deducted.

Yes, I’ve followed all the steps. I managed to get this working with no issues before Instagram login stopped working.

I’ve tried with several instagram tester accounts and the results are the same. Clicking / tapping on the Instagram log in button results in a new tab opening with the homepage.

One thing missing from the link provided was the URL for Deauthorize Callback URL and Data Deletion Request URL (which is required to save changes), is this the same as the Valid OAuth Redirect URIs?

I updated the plugin, and followed the steps in the link and created a new app. Tested it with my account in order to screen cast for the app submission, but the same problem persists.

Clicking on Instagram login just opens up a new tab of my homepage, and doesn’t actually prompt a log in. What am I doing wrong?

Hi sorry for the delay in replies, I get most of my order payments via a local payment gateway called iPay88 using their plugin. I wanted to check with them first before replying here, that the issue wasn’t with them before posting again.

I noticed that this also happened when a customer placed an order with BACS payment, so it’s happening via several payment methods, and I didn’t notice it before since majority of my payments are received via the iPay88 payment gateway.

Here’s examples of 2 ipay88 orders that have their stock deducted twice:

https://snipboard.io/bSdTaQ.jpg
https://snipboard.io/IzUe1i.jpg

Here’s an example of the order note appearing twice, with no further deduction in stock level:

https://snipboard.io/d0Ej9k.jpg

And finally, this is an example of an order made with BACS payment, with the stock deducted twice:

https://snipboard.io/OPjBJu.jpg

So far, this hasn’t happened with PayPal yet. Would really appreciate it if someone could give me some insight on this! Thank you!