hollykny

Hi Bradvin,

Thanks for thinking about this some more! I just checked, and none of the retina settings have ever been selected …

Holly

Oh okay – I didn’t realize that I was actually looking at WordPress functionality re: these crops. Since I accessed that page via the FooGallery itself, I assumed it was Foo’s screen.

Right, my FooGallery is set to 225 x 225 and that matches the WP Media Thumbnails settings. When I can get the crop to work, I can see the new custom crop in the backend and in the FooGallery edit mode, but when I refresh the browser (and have tried several browsers, several OS’s and several different computers, even one out of state), it doesn’t seem to pull in the new cropped image.

So it seems like there are 2 issues – one is the flaky behavior of creating the crops and two is that when it does work, Foo or something isn’t letting me see it on the actual page.

Hi @bradvin,

Thanks for your input. I tried as you suggested, but it didn’t work.

My Settings > Media was set to 225 x 225 proportional images. I changed the Foo thumbnail settings to “use original thumbnails” as you suggested. And then once inside an image in edit mode, I tried changing the Image Crop Selection to 225 x 225 but there are a few issues:

1. It seems I have to set an Aspect Ratio first. I did that (1:1).
2. I cannot always get the Selection fields to be active. Sometimes you have to go to Thumbnail Settings: Apply changes to Thumbnail and select that radio button first, then click on the image itself, and then sometimes Selection fields are active. Other times I see “NaN” in each selection field.
3. Holding down shift and/or Control doesn’t always constrain it to a square, but sometimes it does.
4. The crop tool isn’t always active to confirm the new crop especially when “NaN” appears in the Selection fields.

Is there a proper sequence of events to perform these custom crops that maybe I’m just not touching upon?

I’m having the same issue, Peoy. I assumed it was my theme (Dynamik) because when I switched to the Woo Storefront theme, the thumbs were small but spaced apart better. Your issue is identical to mine. On a few of my sites, we had those product gallery images setup spaced nicely, 3 columns and now there are magically 4 in a row mashed together. Because I didn’t write custom CSS to define the first layout and those pics just magically displayed nicely, I am not sure what happened during our upgrades. It’s either a Woo thing or a theme thing. I have a ticket in to my child theme developers but am relieved to see someone else is experiencing the same issue.

I noticed the same issue when I upgraded Woo on a test site. I had the code above in place on several sites and it no longer seems to work.

I found this code on a forum that does seem to work:

remove_action( ‘woocommerce_after_single_product_summary’, ‘woocommerce_output_related_products’, 20 );

Hi Cais,

Here’s a link to one of the gallery pages. I’m now wondering if it’s a Media Temple cacheing issue. I cannot determine based on the limited control panel they give me (i.e., none) if cacheing is taking place, but there is a link at the top of the screen to flush the Media Temple cache. When I do that, and empty the NextGEN cache, and refresh a few times, now the custom cropped images appear fairly regularly. Still seems a little buggy. But because this isn’t happening for me on another site with another host, I’m thinking now it has to be something they’re doing.

https://2aa.534.mwp.accessdomain.com/park-bench-stories/

I may have just resolved this issue on my site, so thought I’d post what steps I took to do so for the benefit of others coming across this thread. In my site’s Media settings, the thumbnails were set to 200 pixels. Inside Foo Gallery, I want them to be 250 pixels. I changed the Media default to be 250 as well, and then recreated the galley and the thumbnail quality is now pretty good. It seems like the WordPress default size was what was being used as the thumbnail size and then perhaps Foo Gallery was enlarging them up to 250. Hope this helps anyone else…

I’m having the same issue and am also using the dev version of the plugin with thumbnails set to 100% quality. FooGallery used to create perfect thumbnails. Help!

Ok – Filezilla finished searching for debug.log as noted on that link I just pasted above and didn’t find one, so apparently my adding those 3 lines to my wp-config.php to create one didn’t work. Hmm. I’m happy to try to continue to help if anyone can guide me into how to create this log file…

Thanks. I just followed the instructions here to make sure one is being created (https://www.elegantthemes.com/blog/tips-tricks/using-the-wordpress-debug-log ) and so far I am unable to locate it on the server. Filezilla is still searching…

Sure – can you tell me where I can find it? I just read the error on the screen after I tried to activate the plugin.

Hi Zack,
I just installed 3.1.10 and got the same invalid header message after trying to activate it. I’m running WP 4.2.2.

FYI – I just got the same “The plugin does not have a valid header.” message after it told me it installed successfully. I downloaded the plugin through my website right from your source (not from any third party site, so it’s your most recent version).

Thank you, thank you! Fixed on both sites. Whew. Appreciate your fast response, too.
Holly

Sorry for second message. On your site’s page here, I don’t see any options with captions under the thumbnails in the Pro version. Can you point me to an example? My customers like a simple grid, nothing fancy, with captions under the thumbs that are clickable to the lightbox display. https://www.nextgen-gallery.com/nextgen-pro/ But I don’t see captions on that link under any option…