Ruma Dey Baidya

Thanks, the file has been sent on your mail id.

My site is working fine now, that’s why cleaned the quarantine files also. I can share the main file, Can you please share your email id?

that’s gr8..but still, I don’t understand what to do with the infected file,

any update?

Hi

Just sent you the diagnostic file through the mail. Please check

New error (Note I am using the latest wordpress 5.6)

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Scan Failed
The scan has failed because we were unable to contact the Wordfence servers. Some sites may need adjustments to run scans reliably. Click here for steps you can try.

The error returned was:

The Wordfence scanning servers are currently unavailable. This may be for maintenance or a temporary outage. If this still occurs in an hour, please contact support. [502]

Hi,

I have sent the email. Kindly check.

Thanks
Ruma

Also, My scan was not completed. Getting bellow error.

__________________________

Scan Failed
The scan has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Click here for steps you can try.

Thanks for the support team. Everything is perfectly all right. I set up again and both sites restores perfectly. Thank you once again. GR8 work

Thanks I will update you.

1. Under the Public_html my main site running. The subfolder is public_htmm/BN

2. “Nothing can access now” – means, my restored main site and the child site both can not accessible after restore the “subfolder site” in the laptop. Previously the main site is running fine after restored from the backup.

3. Help me to get / read the log file.

1. I Have created a subfolder and install wp and vivid again in that subfolder-site and backup of both site( main and sub) individually.

2. Then I install xamp in a laptop after I install wp and vivid and restore my main site backup.

3. The main site is running perfectly now.

4. Now I create a subfolder inside the public_htmp of my main site and install wp.

5. lastly install vivid and try to restore the sub-site. REstoration is successful. But All 2 sites are down in the laptop. Nothing can access now.

Hi

This problem still persists. Also every time “Text too small to read” coming very frequently. I am unable to change the font size properly. It only changes the menu and sidebar font size. but in the blog section, unable to change the font size.

font screenshot https://prnt.sc/ts4ht0

date screenshot https://prnt.sc/t7zg0s

social media icon in footer https://prnt.sc/t7zg9j

thanks, problem solved.

But this will take a lot of time ..can you suggest to me from the screenshot which might occur the issue?

https://prnt.sc/t6ac85

https://prnt.sc/t6ackc