hoil.choi

I was hoping there would be a button called “Charge More” kind of like “how refund works. ??

I guess not available. And I’m ok with all the workaround options that you have provided. Appreciate the help.

Thanks Caleb!

Appreciate the feedback, Caleb. But I was looking for solution within the current order.

If customer bought Expedited shipping and wants Free Shipping, it’s easy and simple to just refund the shipping charge.

But I guess going from Free shipping to Expedited (extra charge) is not possible while keeping the same order information (i.e. order number). It just creates mass on our side as we have to cancel the original order with warehouse, wait until customer pays and process the new order (order number is important in our system).

I hope there can be some solution to this. I’ll keep this open for few more days to see if any other suggestion comes in.

Thanks,
Hoil

This is resolved.. that css line I mentioned worked. There was copy-paste error when I did it and didn’t catch it until now.

Probably bad solution, but it did what I want.. if someone has better idea, please advise. thanks!

After fighting more hours with function that I used to remove “powered by..” line, I was able to figure this one out. This is resolved. In case someone wants solution that I used, below is what i added to functions.php file.

add_action( 'init', 'custom_remove_footer_credit', 10 );

function custom_remove_footer_credit () {
    remove_action( 'storefront_footer', 'storefront_credit', 20 );
    add_action( 'storefront_footer', 'custom_storefront_credit', 20 );
    add_action( 'storefront_footer', 'custom_footer_accepted_payments', 20 );
    add_action( 'storefront_footer', 'custom_footer_securedby_seals', 20 );
} 

function custom_storefront_credit() {
	?>
	<div class="site-info" style="float:left">
      		<!--- HTML/php Code to modify credit line---!>
	</div><!-- .site-info -->
	<?php
}

function custom_footer_accepted_payments() {
	?>
	<div class="site-info" style="float:right">
             	<!--- HTML Code to add accepted payment---!>
	</div>
	<?php
}

function custom_footer_securedby_seals() {
	?>
	<div class="site-info" style="float:right">
		<!--- HTML Code to add ssl seal ---!>
	</div>
	<?php
}

After hosting service re-applied (or whatever correct term is) the certificate, it worked fine. So my assumption is the issue was at certificate side.

Felog – Thanks for the support and help on this. I really appreciate it !

Thanks,

Thanks felog –

It’s not browser specific, since I’m getting same message from IE and Edge. Even from my phone, which I think is because I have my work account synced.

ping gives the same ip address as nslookup.

certificate looks correct, although still shows revoked. I don’t know a lot of certificates, but looks like correct certificate which I received from Comodo through hostgator.

What’s interesting though is, when I go to my website form another laptop (not using my profile, mac), I can connect to https using Chrome without issue, but when I look at the certificate, it says it has been revoked. I can also connect to https using Safari, and when I look at the certificate it says valid.

It’s almost impossible to find a consistency. ??

Since I can connect to my website and do everything using http, but failing only from https, I guess I’ll contact hostgator again and see if they can re-issue certificate or something..

just to sum up the issue and current findings –

Issue : I (and one of my coworker) can’t connect to our website using https. Whenever we try to connect, we get “Your connection is not private – Certification Revoked” message and won’t even allow manual bypass.

Findings:
1) Not Location specific
– Others at same office can connect to https no problem
– Issue does not resolve from my laptop when I try to connect from elsewhere

2) Not Laptop specific issue, but more of profile specific issue
– Using different account in same laptop works
– only happens to me and one of my coworker

3) IP/DNS all seems fine

4) Not browser specific
– Same happens from Chrome/Edge/IE
– Resetting browser, deleting cookies.. none helped

5) Time/Date is set correctly

6) No virus detected

7) Not NIC specific – tried from Wifi and through Ethernet cable

I think that’s it for now. Still doing research and troubleshooting. so if I can find something out, will post.

Felog – Thanks for looking in.
Yup that’s the IP that I get also.

PS C:\Users\HoilChoi> nslookup https://www.ngpstoreusa.com
Server: router.asus.com
Address: 192.168.1.1

Non-authoritative answer:
Name: ngpstoreusa.com
Address: 192.185.52.135
Aliases: https://www.ngpstoreusa.com

To explain what I’ve done so far to troubleshoot –

we tried from everyone’s laptop at work. Only mine and one more laptop had this issue. Everyone could get in the site, browse, checkout no problem.

Made me think it’s some laptop specific settings.. cookies or something.. so I cleared all from all browsers installed in my laptop, but still getting same issue.

I cleared routes to see if that helps at all, but no luck there.
Changed IP address, still same.

Someone mentioned time which is set correctly. Checked updates, and all good.

Ran full virus scan, and nothing detected.

One interesting thing –

Logged out, logged in with Admin account (local admin) and it works..

Logged out again, logged in with company account (Azure AD), it doesn’t work..

I guess this is an issue with my account, even with my domain account, I can connect to any other https sites. Just not my website.

All this is so confusing as there’s no correlation.

I guess just to follow up.. noticed it’s only happening to me and one more person in my company. seems customers have no issue, nor anybody else that I asked to try.

my laptop time is correct, and everything seems alright. but it just doesn’t work. oh also get the same message from my phone (windows phone)..

my webstie is denying me from all of my device.

If anybody has any idea, please advise. Thank you !

Actually, right now we’ve diabled all SSL traffic because we’re losing customer ! ??

So based on the image loaded, has anybody experienced similar issue?

Thanks Mike !

Thanks for looking in Mike.
This is the Amazon Payment Advanced by Woothemes.

It happens when changing to any shipping method. Basically, default is Standard, and once customer selects Expedited or any other shipping method, the button disappears.

thanks Riaan, for looking into it.

I’m not paid customer, so they won’t help.
so I was hoping someone had similar issue and found resolution ??

this is so weird why it just disappears when selecting shipping method.
I didn’t make any changes to cart page except for the SSL Mark, which I tried removing. But still didn’t fix.

Riaan, thanks for checking out. Site was down this morning and is now back up.
Please have a look and advise. Thanks !