hmcg

Here’s their latest comment on the subject as of today.

I asked if they had any ideas, they responded with:

Not really. Without more information about what to specifically try on our end to clear up the issue, we are not going to know what needs to be corrected for a third party application to work right for a site that we did not build.

We are happy to try a few troubleshooting steps as to what you think may be conflicting with it if it is feasible within the security of the hosting environment.

There should be a way to lookup the certificate details if needed by your application by viewing information about the cert when visiting this site and clicking on the secure lock and selecting view certificates.

Thanks Evan.

Tracy.

We launched the site and I still can’t get the api to connect. Getting the same error as before:
“API call to helper/ping failed: SSL certificate problem: unable to get local issuer certificate”

I also did the following to no avail:

– created a new api key
– deactivated and deleted Easy Forms then reinstalled

Thanks for the help.
lee

Evan. Here is what my host provider sent me:

It would make sense to me that if it is looking for an SSL and it can’t find one, it’s likely due to the fact that there isn’t one that exists.

I’ll know more when we launch our site this wed and propagation is complete.

Thanks for following up on this!

lee

I’ve contacted my host provider but in the meantime, what solutions do you have?

Thanks!

evan, could it be that the host has ssl enabled?

external server.