hit247

Hi Andrew,
We have re-created the wordpress website due to years of old files slowing the site down. We inherited a mess 8GB size.
We have created the site now and it is much smaller 980MB and performs well. We now need to install Paid Membership Pro again and import the users i guess ? Also create the levels and edit each user.

Is there a specific process of re-installing a current version of Paid Membership Pro ?

Is there a backup and restore ?

Kind regards

Steve

Hi Andrew,
I have just been researching this further with the theatre team. Originally the recurring tick box was active. On the 3rd May 2021 it was unticked.

So I am guessing any member who joined before the 3rd of May will be recurring and any after 3rd May will be one off payment.

Is there a way I can edit the people who signed up before the 3rd May 2021?

Thanks

Steve

Hi Andrew,
The check box for recurring is unticked for the online tour, but it seems to be ignored.
People who signed up to support the theatre during the lockdown just bought the On line tour for a ￡5 payment.

It should not repeat.

I have added an expiry after 10 years but this makes no difference.

Should I add a new level called virtual tour and hope re-creating it fixes the issue? If i do this how can I bulk edit the existing members, to change them from online tour to Virtual Tour ?

Many Thanks

Steve

Any ideas, what I can try. We keep providing refunds through stripe to keep customers happy but this cancels their membership on our website.