Hiren Patel

Hello?@poetsbak

Thank you for reaching out. I’ve reviewed the thread you mentioned and checked issue with the details you provided and i cant find issue at my end.

To check on this in detail, I’ll need administrative access to your site to investigate further. You can grant access by either:

1. Adding us as an admin user on your site by going to Users > Add New, then inputting [email protected] as both the “Username” and “Email”. Ensure to check the “Send User Notification” box, and set the “Role” dropdown to Administrator. Finally, click the “Add New User” button.

OR

2. Submitting your login info on our secure form here: https://starfish.reviews/secure-credentials-submission/.

Once access is provided, we’ll be able to take a closer look and work towards a solution.

Thank you

• This reply was modified 6 months, 2 weeks ago by Hiren Patel.

Hi @viktoriartgo

Thank you for reaching out. Some of the mentioned features are not yet supported in the plugin. I would request you to use our feature request page to submit the details of particular features/functions you would like to see included in Starfish.

1. allow to redirect ratings to an entire category or site after selling a product
=>Doesn’t support as of now
2. display reviews anywhere on the website.
=>Supported
3. purchase badge to verify customers, mark reviews as ‘verified’. Share trust badges on certain areas on the store to help customers feel more confident from the place they’re buying from.
=>Doesn’t support as of now
4. send out notifications to customers who have recently bought but haven’t posted a review on the product yet.
=>Doesn’t support as of now
5. tag best reviews to make them appear at the top of the list.
=>Doesn’t support as of now
6. customize all the fields on the review form including what I would like to ask for about a product
=>Doesn’t support as of now
7. have the ability to respond to all reviews that come in from customers
=>Supported
8. limit the number of reviews shown on each of the pages
=>Supported
9. send out discounts and coupons for those who write reviews on the website
10. integrate reviews with Google Shopping
=>Supported

Hello staboul,

Thank you for reaching out. I’ve reviewed the thread you mentioned, I would request you to update plugin to latest version.

If you still face any issue, I’ll need administrative access to your site to investigate further. You can grant access by either:

1. Adding us as an admin user on your site by going to Users > Add New, then inputting [email protected] as both the “Username” and “Email”. Ensure to check the “Send User Notification” box, and set the “Role” dropdown to Administrator. Finally, click the “Add New User” button.

OR

2. Submitting your login info on our secure form here: https://starfish.reviews/secure-credentials-submission/.

Once access is provided, we’ll be able to take a closer look and work towards a solution.

Thank you

Romwrdp, Thank you for contacting us
We did some changes to avoid conflict. Please update the plugin version to latest to fix testimonial issue –?https://prnt.sc/w2K56vKu1Ssx

Thank you!

• This reply was modified 8 months, 3 weeks ago by Hiren Patel.

@cenay

I am unable to produce this issue from my side. I need your help to figure out the exact reason.
Ensure that you have placed only one form shortcode on one page (in case you put shortcodes twice for responsive purpose).
If you can make a video on the review submit it is useful so that I can find out the exact cause of the problem.

Hi,

We don’t have any plans at this time to add that. We’re a small company with limited budget and developer resources. If you’d like us to prioritize this, feel free to make a significant donation.

Right now we’re focused solely on bugfixes. but we can take a look at adding some features like this.

@darius6745

Hello,

Thank you for reporting.

Saving the rich-reviews > options > markup settings should solve the problem.

@davogregory

Hello,

it seems you put it statically on-page. 12,345 ratings are not from rich-reviews plugin.

@onyekaxt
Hello,

It looks your website is under maintenance mode so unable to see what causes to scatter reviews display CSS.
it would be helpful if you remove maintenance mode for a while to diagnose the issue. let me know whenever you are able to do so.
OR
you can contact us here: https://starfish.reviews/contact/

@avadhuttaru

You can use category to display particular form Reviews on the same page.

For that, you can use category attribute in form shortcode and review display shortcode ( e.g [RICH_REVIEWS_FORM category=”foo”], [RICH_REVIEWS_SHOW category=”foo”] ).

@cenay

Hello,

I am unable to create this case from my side and not found the issue using developer tools.

Can you please contact us here: https://starfish.reviews/contact/ so I can look further to diagnose this.

@alexfisha

Hello,

I am unable to create this case from my side and not found the issue using developer tools.

Can you please contact us here: https://starfish.reviews/contact/ so we can see about getting more detailed info of configuration from you to diagnose this.

@amenii

Hi,

Can you please contact us here: https://starfish.reviews/contact/ so we can see about getting more detailed info of language configuration from you to diagnose this.

@amenii

Hi,

which version of rich-reviews plugin are you using?

This string is added in 2 parts (your review has been recorded, and submitted for approval) in version 1.8.8 and onwards versions… you can add translation to those strings in rich-reviews translated file using WPML plugin.

Thanks.

Hi, @roryrory

I tested the form you put on the page. I don’t found any issue regarding form tag.

Hope it is working for you right now. If it is not working then let us know.