hew

Hey everybody,

I’m one of Jeremy’s co-workers. We screwed up. This very unfortunate problem was a system-wide issue on our end. It is now confirmed fixed. It’s safe to re-enable everything if you had anything disabled.

We’re very sorry for the inconvenience.

Howdy!

This very unfortunate problem was a system-wide issue on our end. It is now confirmed fixed.

We’re very sorry for the inconvenience.

Hi Dan,

I’m a colleague of Jeremy’s. This very unfortunate problem was a system-wide issue on our end. It is now confirmed fixed.

We’re very sorry for the inconvenience.

Hi all,

I work for Automattic (makers of Jetpack). We screwed up. This very unfortunate problem was a system-wide issue on our end. It is now confirmed fixed.

We’re very sorry for the inconvenience.

Hi all,

Thanks for the feedback. We’re looking into this.

Hi all,

Thanks for the feedback. We’re looking into this.

The subscriber number at WordPress.com includes email subscriptions plus WordPress.com reader subscriptions.

There isn’t an equivalent of the WordPress.com reader on the self-hosted side. The self-hosted side only counts email subscribers.

Hi all,

I’ve moved your subscriptions over as requested. @tinelunoe, are you using Jetpack Subscriptions with the new (self-hosted) site?

I’ve moved them over for you just now. They should show in the new site soon.

@mydatingrx, what is the URL of the WordPress.com site and what is the URL of the new site?

Hi Amanda,

I’ve moved both sets of your subscriptions over to their respective new counterparts. You should be set.

Hi MarkySharky,

Yep, Rev. Voodoo is spot on. WordPress.com is kept running by a crack team of sysadmins who take security extraordinarily seriously.

Weak, reused passwords are the way most sites are “hacked”. They are guessed in many cases and if someone gets into the email account you use for all your other services, it’s game over.

I’d recommend checking out this article:
https://en.support.wordpress.com/selecting-a-strong-password/

Strong, unique passwords for your services will keep you pretty darn safe.

@aussiecriminals we’ve sent a couple emails to you — let me know if they don’t come through for some reason.

I reviewed your new site and all seems to be well with it. I think you (and some of your readers) are noticing the side effect of your DNS change settling. Some viewers will be seeing your old (WPCOM) site and some will be seeing your new self-hosted site for the next few hours.

@this charming mum

Howdy!

Yep, we can move your subscribers over for you (for free). Drop us a line here if you haven’t already and we’ll get you squared away:

https://en.support.wordpress.com/contact/