heveraert

Hi WPVivid,

I sent the information via mail.

Dear Alex,

I installed the plugin & it solved the issue. The error messages do not appear anymore.

Thank you,
Regards,
Hilde

Dear @andrei202,

I was asked to re-ask my initial question via your ticket system which I did & recieved an answer that was not an answer to my 2 questions. I am still waiting on the answers.

Can you check?
I would appreciate it,

Thanks & regards,
Hilde

• This reply was modified 2 years, 5 months ago by heveraert.

@bornforphp

Thank you for the answers but how do I solve these issues?
1) What can be the reason & how to solve this?
2) How can I find out what the reason is?

Good to know & thank you for your answer, @aurangajeb

Kind regards,
Hilde

Dear @aurangajeb,

Has the team answered?

Many thanks & regards,
Hilde

That did indeed the trick. Thank you for adding the solution, @tonyrobins

All the best too,
Hilde

Dear Tony,

I just mailed the debup_zip to your support mail adres.

Looking foward to a solution,
Regards,
Hilde

Dear @wfadam ,

Thank you for answering.

I think that Wordfence has more power to do a change in the set-up of a Hosting company than I do. One.com is a well-known company in Europe.

Changing Hosting for me is not an option for the moment.

I will give it a last try & will contact one.com (who is, by the way, promoting Wordfence as the Security program to use on their site) & make decisions on that final one.com answer.

Thank you,
Hilde

Dear Adam,

I will certainly do a follow up.

They ‘suggest’ to use Wordfence (or IThemes Security) as a security plugin. So I guess there are many people with the same issues.

As soon as I know something, I let you (all) know. Every now & then I try the Firewall optimation.

Regards,
Hilde

Dear all,

I got the same answer as @johnwerner from one.com on this issue.
+
I did try what you suggested, @ebedo, but that did not work. Did you try it in the meantime or did someone else tried?

I am concerned about this issue & wonder if there is a work around that works. I would like to keep on using wordfence. I hope it can be solved.

I hope to hear from you.
Thanks & regards,
Hilde

Dear @ebedo

I tried what you suggested but that did not work.

• Change .htaccess file in root – No success
• Change .htaccess file in wp-admin – No success

Dear @wfadam
Dear all,

I just got the same answer form one.com as @johnwerner got.

“The technicians indicated that it is a known issue but that we are currently not allowed to modify files such as php.ini / .user.ini. This is where the “auto_prepend_file” value is stored.

In SHORT:
It is still an issue.

What can be done?

Regards,
Hilde

Dear WFAdam,

I just did what you suggested to one.com.
As soon as I have input from them, I’ll come back to you.

One more question. Does it harm a lot that the “Optimize Wordfence Firewall” does not work for the moment?

Thank you for the help & let us hope it will work again soon.

Kind regards,
Hilde

Dear Wordfence,

Thank you for anwering.
I just sent the diagnostic report of one of my sites via email. The forum username = @heveraert.

The Hosting Company is one.com.

Have a nice day!
King regards,
Hilde

Dear Readers,

Since it takes quite a long time to get an answer from Wordfence, I wonder if someone knows the answer?

I would be delighted to receive a solution.