hermespan

Thank you for the information. Now I know that Visual Composer does not provide telephone or live chat support. But, ‘limited’ and ‘priority’ are not meaningful to me. Please provide some details about what distinguishes them. What are the limitations of “limited support” – pre-sales only? For example, if I buy the paid version is there a certain number of tickets per month or per issue?

I ask because I am a rank beginner. I chose a Managed Word Press host (Nexcess) because their reputation is providing specialist-trained and responsive technical support – although even now they are starting to reply with statements such as ‘contact our partners’.

I bought Apple because of their stellar customer support. I am happy to pay a higher price for a product or service if I get superior support. Might I suggest an option to do the same with Visual Composer. It will inspire confidence and increase sales – at least with this old man technophobe. I am constantly having technical issues with Word Press and I expect the same with plug-ins. I expected Visual Composer to be similar in ease and simplicity to Google Blogger. It is nothing close. I find it non-intuitive and overly complicated for my basic purposes. So, I require technical support, it is not an extra.