Rev. Lloyd Newman

Evidently someone on the WordPress/WooCommerce teams corrected the problem. The label purchase is completing now.

Hermitscupboard.com is experiencing the same issue. The card being used on www.remarpro.com is valid. Payment processing worked fine Friday.

Op @omarfpg, Here is the system status from my stripped down testing. This is not the normal operating environment.

WordPress Environment

WordPress address (URL): https://hermitscupboard.com
Site address (URL): https://hermitscupboard.com
WC Version: 9.1.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.6
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.2.20
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.22-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 9.1.2
WC Database Prefix: wp_
Total Database Size: 148.76MB
Database Data Size: 97.75MB
Database Index Size: 51.01MB
wp_woocommerce_sessions: Data: 5.02MB + Index: 0.16MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 6.52MB + Index: 5.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_abandoned_cart_aelia_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 2.41MB + Index: 1.08MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.48MB + Index: 0.55MB + Engine InnoDB
wp_ac_abandoned_cart_history: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wp_ac_abandoned_cart_history_lite: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_ac_atc_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ac_connector_sync: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ac_email_templates: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_link_clicked_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_notifications_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_opened_emails: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_statistics: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wp_ac_tiny_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 2.52MB + Index: 1.20MB + Engine InnoDB
wp_ewwwio_images: Data: 2.52MB + Index: 1.72MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_crawler: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_litespeed_crawler_blacklist: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_litespeed_img_optm: Data: 0.41MB + Index: 0.30MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_litespeed_url: Data: 0.19MB + Index: 0.20MB + Engine InnoDB
wp_litespeed_url_file: Data: 1.52MB + Index: 5.59MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mgmlp_folders: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_campaign_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_campaign_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_conversions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_email_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_email_campaigns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mo_optin_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_optin_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 8.48MB + Index: 0.63MB + Engine InnoDB
wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 31.55MB + Index: 14.06MB + Engine InnoDB
wp_posts: Data: 6.52MB + Index: 0.72MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_relevanssi: Data: 11.55MB + Index: 13.55MB + Engine InnoDB
wp_relevanssi_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.31MB + Index: 0.17MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 0.11MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_wc_appointments_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_appointment_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.16MB + Index: 0.23MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
wp_wc_order_stats: Data: 0.22MB + Index: 0.17MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.16MB + Index: 0.34MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfpklist_template_data: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wpc_accesslocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpc_login_fails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 2.52MB + Index: 0.36MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.44MB + Index: 0.61MB + Engine InnoDB
wp_yoast_seo_links: Data: 1.52MB + Index: 0.34MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 2222
customize_changeset: 4
custom_css: 3
e-landing-page: 1
elementor_library: 10
global_product_addon: 1
mbp-google-subposts: 1
mgmlp_media_folder: 9
nav_menu_item: 200
oembed_cache: 5
page: 25
post: 33
product: 805
product-feed: 1
product_variation: 421
revision: 318
shop_coupon: 12
shop_order: 1627
shop_order_refund: 28
sp_wps_shortcodes: 1
wcpcsu-custom-post: 1
wpforms: 2
wp_global_styles: 2
wp_navigation: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (4)

WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce Stripe Gateway: by WooCommerce – 8.5.2
WooCommerce USPS Shipping: by WooCommerce – 5.0.0
WooCommerce: by Automattic – 9.1.2 Inactive Plugins (29)

A2 Optimized WP: by A2 Hosting – 3.0.9
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.20.0
Code Snippets: by Code Snippets Pro – 3.6.5.1
CTX Feed: by WebAppick – 6.5.7
Elementor: by Elementor.com – 3.23.1
Elementor Pro: by Elementor.com – 3.23.0
Enable Media Replace: by ShortPixel – 4.1.5
Essential Addons for Elementor: by WPDeveloper – 5.9.27
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2
Jetpack: by Automattic – 13.6
LiteSpeed Cache: by LiteSpeed Technologies – 6.3
MailerLite - WooCommerce integration: by MailerLite – 2.1.17
mPDF addon for PDF Invoices: by WebToffee – 1.2.1
Ocean eComm Treasure Box: by OceanWP – 1.4.1
Ocean Extra: by OceanWP – 2.3.0
Relevanssi: by Mikko Saari – 4.22.2
Simple Local Avatars: by 10up – 2.7.11
Site Kit by Google: by Google – 1.131.0
User Role Editor: by Vladimir Garagulya – 4.64.2
Video Conferencing with Zoom: by Deepen Bajracharya – 4.5.1
WooCommerce Appointments: by BookingWP – 4.20.0
WooCommerce PayPal Payments: by WooCommerce – 2.8.2
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.6.0
WooCommerce Shipping & Tax: by WooCommerce – 2.6.2
WP Captcha PRO: by WebFactory Ltd – 5.19
Yoast SEO: by Team Yoast – 23.1
Yoast SEO: WooCommerce: by Team Yoast – 16.2
Yoast SEO Premium: by Team Yoast – 23.0
Zoom for WooCommerce Appointments: by Codemanas – 1.2.8 Dropin Plugins ()

maintenance.php: maintenance.php Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: appointment (appointment)
external (external)
grouped (grouped)
mwb_booking (mwb_booking)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
exclude_from_catalog (exclude_from_catalog)
exclude_from_search (exclude_from_search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 744 KB WC Pages

Shop base: #303 - /shop/
Cart: #304 - /cart/ - Contains the [woocommerce_cart] shortcode
Checkout: #305 - /checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #306 - /my-account/
Terms and conditions: #2078 - /purchasing-shipping-policy/ Theme

Name: Twenty Twenty-Four
Version: 1.2
Author URL: https://www.remarpro.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared Templates

Overrides: /home/hermitsc/public_html/wp-content/plugins/woocommerce/templates/block-notices/error.php
/home/hermitsc/public_html/wp-content/plugins/woocommerce/templates/block-notices/notice.php
/home/hermitsc/public_html/wp-content/plugins/woocommerce/templates/block-notices/success.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
pattern-toolkit-full-composability
product-pre-publish-modal
printful
settings
async-product-editor-category-field
product-editor-template-system

Daily Cron: ? Next scheduled: 2024-07-23 22:09:03 -04:00
Options: ?
Notes: 166
Onboarding: completed Action Scheduler

Complete: 3,733
Oldest: 2024-06-22 09:18:02 +0000
Newest: 2024-07-23 09:05:54 +0000

Failed: 191
Oldest: 2023-08-18 12:59:02 +0000
Newest: 2024-07-23 08:29:40 +0000

Pending: 1
Oldest: 2024-07-23 17:59:06 +0000
Newest: 2024-07-23 17:59:06 +0000 Status report information

Generated at: 2024-07-23 05:06:14 -04:00
`

Hello, I’ve been experiencing the same problem since July 9, 2024. At that time, I changed the theme to Twenty Twenty-Four with only the following plug-ins enabled:
WooCommerce
WooCommerce Stripe Gateway
WooCommerce USPS Shipping
WooCommerce.com Update Manager

The problem was duplicated under these conditions. I gave up fixing it and sarcastically figured it was a new “feature” that WooCommerce of one of the plug-ins would fix later. Later never came.

After reading this and the github thread, I tested an order using PayPal with our OceanWP theme and all plug-ins enabled. The PayPal order did not generate a duplicate order processing email to the customer and did not duplicate the new order confirmation. This narrowed the problem to WooCommerce Stripe Gateway.

In WooCommerce>Settings>Payments>Stripe I checked “Enable the legacy checkout experience”. The next test order completed and did not generate any duplicate emails. The root problem is definitely narrowed down to WooCommerce Stripe Gateway and the new checkout experience.

The affected website is hermitscupboard.com.

Thank you for this help and I look forward to an updated WooCommerce Stripe Gateway that works with the new checkout experience.

I am sorry for being a pain. I don’t have any customer code. I’m not that intelligent. However, your consistent rebuttal had me digging deeper than I’ve had.

You are correct, Ocean WP is fine. After a few hours of testing, I found the problem happens with WooCommerce Stripe Payment Gateway.

Please accept my apologies for being a bother.

Sincerely,
Rev. Dr. Lloyd

I posted a video of the problem on YouTube. https://youtu.be/7oPLyGMDVCU I start with the site in the single page checkout format, noting the placement of the email field, first name field, and last name field. Next, I walk through the steps in customize to turn on multi-step checkout. Once the multi-step checkout displays, I explain how the name, email and last name are not in logical order.

Thank you for pointing out the ‘enter coupon’ is at the top of the last step in multi-step checkout and not at step one. I appreciate the accuracy of that response.

Sincerely,
Rev. Dr. Lloyd

Access to our site is restricted to from within the US. International traffic is blocked to prevent fraud.
OceanWP advertises the Multi-step Checkout as a basic feature of the theme. https://oceanwp.org/oceanwp-features-for-woocommerce/.

The Multi-step Checkout is a feature of Ocean WP. So you’re claiming that users should expect this Ocean WP feature to present the checkout fields out of order as part of the feature?

I think your reply is well intentioned, but the true problem is there is a bug in the OceanWP Multi-step Checkout feature causing the coupon option to disappear and the billing fields of email, first name, and last name to be out of sequence.

Sincerely,
Rev. Dr. Lloyd

Additional information. Multi-step also removes the ability to add a coupon. I’ve created a page with screen captures of both regular checkout and Multi-Step checkout high-lighting the differences.

https://hermitscupboard.com/multistep-checkout-problem/

Thank You,
Rev. Dr. Lloyd

Thank you @webtoffeesupport. We resolved the issue by installing the additional plugin. However, the zip file saved from the link provided would not install. Installation was only successful clicking Plugins->Add New then searching mPDF then install.

I was not aware USPS discontinued the service. Thank you. Problem resolved, customer ignorance corrected LOL.

“You are using the?WooCommerce Shipping?plugin, and you have recently discovered that rates for parcels using regional rate Boxes are not available. Correct?”
-Correct

Status: https://gist.github.com/HermitsCupboard/a542082b4d168713c33fbec965a32ac0

Images: https://hermitscupboard.com/shippingerror/

I could not wait for you all to tinker around while I was loosing business for delayed shipping.
– I tried to disconnect Jetpack using the www.remarpro.com site. When I deactivated and re-activated the plug-in the same error still happened.
-From my site, I went to JetPack-MyJetpack-Disconnect. I clicked on disconnect but when I refreshed page the site was still connected.
– From my site, I went to JetPack-Dashboard-At a Glace-Connetions-Site Connections-Manage Site Connection and that link finally disconnected JetPack. I was then able to deinstall then reinstall jetpack then connect. After that the error did not show up.

While I appreciate Automattic providing WordPress, JetPack, and WooCommerce free of charge. As our retail continues to grow efficient support is vital. Unless there is a paid support option for faster resolution, it may be time to find a better e-commerce partner combination.

I did the following and there was no change in error message:
1) disabled all plug-ins including JetPack
2) deleted and re-installed JetPack.
3) reconnected JetPack.
-error “There was an error fetching your purchases information. Check your site connectivity and try again.”

JetPack MyStatus shows connected
Wordpress Settings–>General shows the site is connected to WordPress
Wordpress profile payment methods is accurate.

Meanwhile, I still can’t ship WooCommerce orders because WooCommerce Shipping Can’t Connect to the WordPress Payment because JetPack isn’t fetching your purchases information.

Thank you