henryw52

Hi. After a week of not looking at the site, yesterday we checked and although we have not made any changes, the problem has returned. 55+ seconds of spinning after pressing submit and the in-line does not appear.
I created another page just with the basic EBD info and the problem is the same. I have included links to both.

As I am not that technical, I hope I have provided the requested information correctly below.

1. The WDM short-code is [download id=’745′] and URL
   https://energygateways.com/download/745/?tmstv=1675864912
   
2. The Contact Form short-code is [contact-form-7 id=”658″ title=”Download free publication”] and URL https://energygateways.com/articles/
3. EBD short-code and URL – here, I do not know what you want.
4. The simpler contact page is here:
   https://energygateways.com/publications/
   Hopefully, that is enough information to enable you to help.
   Regards
   Henry
   

Hi.
Thanks for responding. I looked at one of the other threads where you asked the user to create a new page with the same shortcodes etc. So, I did that ready to provide the details and the page worked. Take 5-8 seconds but produces the in-line link.
I went back to the original page to find a save version, restored and it also works.
I’ll test with email and in-line to check it all works – I’m having an issue with the thank you email, so when I have investigated further, if it looks like I will need to ask for your help, I will reach out again.

Regards Henry

Hi. Thanks for reviewing. I’m not sure it is EBD plugin itself, but that it is somehow clashing with something else – Javascript bug?
I could stop using it if you could recommend another free plugin that captures name and email before providing links or email links to the downloads.

Hi.
Sorry, I should have been clearer.
With only Contact Form, Akismet Anti-Spam, Health Check & Troubleshooting, and Wordfence Security enabled, the contact page displays this text only, no tick boxes, entry fields or submit button.

To download a free copy of any of the above articles, just enter your name and email address below.?[download_data id=”742″ data=”title”]?[download_data id=”745″ data=”title”]

Your name

Your email

To display the tick boxes, entry fields and submit button, I had to re-enable the Email Before Download plugin. But then had the same 55+ seconds delay after pressing the Submit button.

Does that make sense now?

Henry

Hi. I did as you requested, changed to standard theme and deactivated all the other plugins.

The tick boxes, input fields and submit button did not appear.
Added back the email before download plugin and the fields needed to submit appeared. Format disjointed, see below.

Submission, still took 55+ seconds before the success message appeared and the email was sent. Tried several times.

Any other ideas?

Regards
Henry

To download a free copy of any of the above articles, just enter your name and email address below. [download_data id=”742″ data=”title”] [download_data id=”745″ data=”title”]

Your name

Your email

• This reply was modified 1 year, 10 months ago by henryw52.

Hi.
The other plugins are:
Akismet Anti-Spam
All-in-One Video Gallery
Elementor
Generate Child Theme
Gutenberg
hCaptcha for WordPress
Health Check & Troubleshooting
Limit log in attempts reloaded
Orbit Fox Companion
Page Builder by SiteOrigin
RaraTheme Companion
Regenerate Thumbnails
Responsive Accordion And Collapse
SiteOrigin Widgets Bundle
Ultimate Blocks
UpdraftPlus – Backup/Restore
Wordfence Security
WPForms Lite

The theme is Chic Lite – Rara Themes