hellotham

Forum Replies Created

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter hellotham

    (@hellotham)

    Mark as resolved.

    Thread Starter hellotham

    (@hellotham)

    Thanks. They have been able to replicate the issue so I hope they will fix the problem.

    Thread Starter hellotham

    (@hellotham)

    The error on Javascript console when the web page hangs is:

    Uncaught SyntaxError: Unexpected token < in JSON at position 0
    at JSON.parse (<anonymous>)
    at Object.success (galleria.nextgen_pro_lightbox.js?ver=3.3.17:272)
    at i (jquery.js?ver=1.12.4-wp:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
    at x (jquery.js?ver=1.12.4-wp:4)
    at XMLHttpRequest.c (jquery.js?ver=1.12.4-wp:4)
    • This reply was modified 4 years, 2 months ago by Yui. Reason: please use CODE button for proper formatting
    Thread Starter hellotham

    (@hellotham)

    Sure – please find attached the support ticket I opened with Imagely, which has all the details you need (including test URL, site details)

    Based on that, we discovered the functionality works if user is not logged in, but does not work for logged in user.

    I tend tried disabling each plugin in turn and the only plugin that caused the issue was WP Product Review Lite.

    Theme? :
    NextGEN version? : 3.0.18

    Screenshot:
    Site Details: Output from Health Check:

    
### wp-core ###

version: 5.5.1
site_language: en_AU
user_language: en_AU
permalink: /%postname%/
https_status: true
user_registration: 1
default_comment_status: open
multisite: false
user_count: 504
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net
wordpress_size: 14.07 GB (15112152696 bytes)
uploads_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/uploads
uploads_size: 470.02 MB (492851144 bytes)
themes_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/themes
themes_size: 21.54 MB (22589134 bytes)
plugins_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/plugins
plugins_size: 178.87 MB (187558115 bytes)
database_size: 27.81 MB (29163520 bytes)
total_size: 14.76 GB (15844314609 bytes)

### wp-dropins (2) ###

advanced-cache.php: true
maintenance.php: true

### wp-active-theme ###

name: Visual Voyager (visual-voyager)
version: 1.0.0
author: HelloTham
author_website: https://www.hellotham.com/
parent_theme: Genesis (genesis)
theme_features: core-block-patterns, menus, post-thumbnails, title-tag, automatic-feed-links, body-open, genesis-inpost-layouts, genesis-archive-layouts, genesis-admin-menu, genesis-import-export-menu, genesis-readme-menu, genesis-customizer-theme-settings, genesis-customizer-seo-settings, genesis-auto-updates, genesis-breadcrumbs, genesis-menus, genesis-structural-wraps, widgets, html5, genesis-accessibility, genesis-after-entry-widget-area, genesis-footer-widgets, custom-header, custom-logo, editor-styles, editor-style, align-wide, responsive-embeds, custom-line-height, custom-units, editor-font-sizes, editor-color-palette
theme_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/themes/visual-voyager

### wp-parent-theme ###

name: Genesis (genesis)
version: 3.3.3
author: StudioPress
author_website: https://www.studiopress.com/
theme_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/themes/genesis

### wp-themes-inactive (1) ###

Twenty Twenty: version: 1.5, author: the WordPress team

### wp-plugins-active (43) ###

All-in-One WP Migration: version: 7.27, author: ServMask
All-in-One WP Migration Unlimited Extension: version: 2.37, author: ServMask
amr shortcode any widget: version: 3.7, author: anmari
bbPress: version: 2.6.5, author: The bbPress Contributors
bbPress Genesis Extend: version: 1.2.0, author: Jared Atchison
bbp style pack: version: 4.6.1, author: Robin Wilson
Block Pattern Builder: version: 1.1.0, author: Justin Tadlock
Blocks Animation: CSS Animations for Gutenberg Blocks: version: 1.0.6, author: ThemeIsle
CoBlocks: version: 2.3.2, author: GoDaddy
Duplicate Page: version: 4.3, author: mndpsingh287
Enable Media Replace: version: 3.4.2, author: ShortPixel
Genesis Grid: version: 1.4.2, author: Bill Erickson
Genesis Portfolio Pro: version: 1.2.3, author: StudioPress
Genesis Simple Share: version: 1.1.5, author: StudioPress
Gutenberg Blocks and Template Library by Otter: version: 1.5.7, author: ThemeIsle
Gutenberg Post Blocks: version: 1.2.6, author: wpxpo
Gutenberg WooCommerce Blocks: version: 1.0.8, author: wpxpo
Health Check & Troubleshooting: version: 1.4.5, author: The www.remarpro.com community
Import Users from CSV: version: 1.0.1, author: Andrew Lima
NextGEN Gallery: version: 3.3.17, author: Imagely
NextGEN Pro: version: 3.0.18, author: Imagely
Orbit Fox Companion: version: 2.9.17, author: Themeisle
Paid Memberships Pro: version: 2.4.4, author: Stranger Studios
Paid Memberships Pro - bbPress Add On: version: 1.6, author: Stranger Studios, Scott Sousa
Paid Memberships Pro - Events Add On: version: 1.0, author: Paid Memberships Pro
Paid Memberships Pro - Mailchimp Add On: version: 2.3.1, author: Stranger Studios
Paid Memberships Pro - Require Strong Passwords: version: 0.3, author: Stranger Studios
Paid Memberships Pro - Roles Add On: version: 1.2, author: Paid Memberships Pro
Post Slider and Carousel with Widget: version: 2.0.3, author: InfornWeb
Really Simple SSL: version: 3.3.5, author: Really Simple Plugins
Regenerate Thumbnails: version: 3.1.3, author: Alex Mills (Viper007Bond)
SEOPress: version: 3.9.2, author: SEOPress
Simple Social Icons: version: 3.0.2, author: StudioPress
Smash Balloon Instagram Feed: version: 2.4.6, author: Smash Balloon
UpdraftPlus - Backup/Restore: version: 1.16.29, author: UpdraftPlus.Com, DavidAnderson
User Role Editor: version: 4.56.1, author: Vladimir Garagulya
Wordfence Security: version: 7.4.11, author: Wordfence
WordPress Users & WooCommerce Customers Import Export(BASIC): version: 1.4.3, author: WebToffee
WP-Optimize - Clean, Compress, Cache: version: 3.1.2, author: David Anderson, Ruhani Rabin, Team Updraft
WPForms Lite: version: 1.6.2.3, author: WPForms
WP Mail SMTP: version: 2.3.1, author: WPForms
WP Product Review Lite: version: 3.7.11, author: ThemeIsle
WP Retina 2x: version: 5.6.1, author: Jordy Meow

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2020-04-01 https://imagemagick.org
imagick_limits: 
imagick::RESOURCETYPE_AREA: 15 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 6144
imagick::RESOURCETYPE_MAP: 15 GB
imagick::RESOURCETYPE_MEMORY: 7 GB
imagick::RESOURCETYPE_THREAD: 2
gd_version: bundled (2.1.0 compatible)
ghostscript_version: not available

### wp-server ###

server_architecture: Linux 3.10.0-1062.4.3.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.10 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_size: 16M
php_post_max_size: 16M
curl_version: 7.29.0 NSS/3.44
suhosin: false
imagick_availability: true
server-headers: 
server: nginx
date: Sun, 13 Sep 2020 07:22:04 GMT
content-type: text/html; charset=UTF-8
content-length: 230006
x-powered-by: Array
expires: Wed, 11 Jan 1984 05:00:00 GMT
cache-control: no-cache, must-revalidate, max-age=0
link: <https://dev.visualvoyager.net/wp-json/>; rel="https://api.w.org/", <https://dev.visualvoyager.net/wp-json/wp/v2/pages/4418>; rel="alternate"; type="application/json", <https://dev.visualvoyager.net/>; rel=shortlink
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 10.3.24-MariaDB
client_version: mysqlnd 7.4.10

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### wpforms ###

version: 1.6.2.3
license: false
lite: Aug 2, 2019 @ 8:32pm
total_forms: 1
total_entries: undefined

### genesis ###

blog_cat_num: 6
content_archive: excerpts
content_archive_thumbnail: 1
image_alignment: aligncenter
image_size: genesis-singular-images
posts_nav: numeric
site_layout: content-sidebar
nav_twitter_text: Follow me on Twitter
theme_version: 3.3.1
upgrade: 1
header_right: 1
update: 1
db_version: 3301
first_version: 2.0.2
breadcrumb_single: 1
comments_pages: true
breadcrumb_posts_page: 1
breadcrumb_page: 1
footer_text: [footer_copyright before="Copyright "] · Visual Voyager Pty. Ltd. · [footer_loginout]
entry_meta_before_content: [post_date] by [post_author_posts_link] [post_comments] [post_edit]
entry_meta_after_content: [post_categories before="Categories: " sep=" "] [post_tags before="Tags: " sep=" "]
breadcrumb_archive: 1
show_featured_image_post: 1
trackbacks_posts: true
trackbacks_pages: true

### wp_mail_smtp ###

version: 2.3.1
license_key_type: lite
debug: No debug notices found.
db_tables: r7SO4_wpmailsmtp_tasks_meta
lite_install_date: Aug 30, 2020 @ 2:44pm

    Question:
    I have enabled ecommerce on a website and followed the instructions in the setup wizard. I have created a price list for digital downloads and enabled Stripe integration. I have not enabled Print Lab integration as I understand it is not available in Australia.

    I then created a gallery and attached the digital download price list and created a page with ecommerce enabled on the gallery widget.

    However when I click on shopping cart icon in an image, I don’t get the checkout page, only a spinning icon.

    This is the page:
    https://dev.visualvoyager.net/portfolio/animals/

    Can you please advise what to do?

    • This reply was modified 4 years, 2 months ago by Yui.
    • This reply was modified 4 years, 2 months ago by Yui. Reason: redundant link(s) deleted
    Thread Starter hellotham

    (@hellotham)

    Hello @wpxpo thank you for your prompt reply. Keep up the good work – I love your plugin and Coblog theme (just gave them both 5 star reviews).

    Really look forward to updates. I know you are working towards a paid version, hope you will give your loyal early adopters a good discount!

Viewing 5 replies - 1 through 5 (of 5 total)