HeleneFG

Hi @aswingiri,

Thanks for your reply. Real, appreciate it. What you’re suggesting sounds like a very good solution.

I hope you don’t mind me asking, are you saying that this will definitely work with the Ultimate Member plugin, or are you proposing it as a possible solution?

Thanks,
Helene

Oh, yes, of course. I’m only going to need this for another few weeks, so unfortunately I don’t think the Pro option is going to give me value for money at this point. In Australian dollars, it would cost me close to $50, and given work might be real slow for awhile still with COVID-19, I can’t justify the expense ?? I was hoping to be able to share the front end site with a couple of people for testing before I launch.

Thanks so much for your help! I can’t tell you how much I appreciate it! Well, yes I can… HEAPS!!!!!!!

I just cleared the cache and have now reopened the admin page, all good! Phew! I’d forgotten to do that step in the instructions. :/

OK and now I can’t access any of the admin pages, I just get sent to that installation page.

OK done that, and my admin now looks like it should. YAY!!!
So that worked. I have a problem though. I can login to the admin section, I activated the plugins one by one, all went well. However, I’m now clicking on a customer name to open the order, and I get to a WordPress 5-minute installation page asking me for site name, passwords, etc, as if it’s going to try to install again. Not sure what to do now.

OK, I”ll try that. I’m not sure how to back up the databases though. Could you please direct me to those instructions? Keeping in mind that I don’t understand mySQL or PHP or anything like that ??

Just did that and it didn’t change anything.

Yeah, thanks t-p, I have tried deactivating all plugins, didn’t make any difference. I also suspect it isn’t theme related because I downloaded a new copy and re-installed it. Still no difference.

Hi Jason,

I’ve just sent you an email with the zipped ENC file. Sorry, I think I wrote “Hi Driskell”. I just now saw your name is Jason ??

I’m not sure how to restore the files now. I went back into the cPanel on the old host and did a Backup from there of the Home Directory. I’m not sure what to do with that now.

I’m worried that the new host site will end up with things uploaded and placed in parts that will make it all a big mess.

I’ll wait to hear from you after you’ve had some time to look at my email. Thanks again, I can’t tell you how reassuring it is to have you work with me on this.

Helene

I know for sure that the encryption key I’m using is correct. I don’t have access to the WP site, I just have access to the site through cPanel. I’ve downloaded the whole database now, since I’m convinced I won’t be able to get the backup restored through this plugin, which is very disappointing. However, I am having difficulty restoring the site from the sql file, since it’s 20.7MB

I’m not sure what to do now, and I don’t know who to ask for help.
a) if your only suggestion is that the key is wrong, them I’m in trouble, because I know I have the right key, so it means I can forget about Online Backup for WP as an access to restoring my website
b) the new host company can’t assist me with WordPress, it’s outside of their support offerings
c) I don’t understand SQL sufficiently, so I can’t do much there, and so far, my host company has supported me in importing the large SQL file, but my website and admin login site show up as blank pages.

I don’t know what to do, or who to ask for help. The blog is a personal one, so I don’t feel justified in paying the $75 per hour that professional support will cost me, and I’m just really stuck.

If there is anything you can offer me in terms of what to try next, I’d really appreciate it.

Thanks so much,
Helene

Hi Jason,

I know that the Encryption Key I’m using is accurate. The version of the plugin is 2.2.0, which I’m pretty sure was the same version the backup was made with. I keep all my plugins up to date, so I’m sure it was the latest.

Thanks for your help with this.

Helene

OK, now, silly me! I finally understand the instructions given in the plugin. Sorry folks, I’m a self-taught dunderhead ??

Anyway, I’ve now got the plugin recognizing the ENC file in the right place, so it shows up for me to select on the Decrypt Backup page. However, I cannot get it to decrypt. It gives the following error message:

The backup could not be decrypted; the encryption details specified were incorrect.

I have the right Encryption type (AES 128 – as recommended), and I have the right Encryption Key.

What else should I be doing to get the file to decrypt? If you could please tell me, I’ll be forever indebted. My website has been down for 2 days now, and I’m losing sleep. Not really, just want my site up and running again.

Thanks,
Helene
25reasons.net

I tried to decrypt the backup so I could get all my data into my blog on the new site, by following these steps:

• created the path
• logged into wp-admin
• went to Tools/Online Backup to access the plugin
• clicked on the Decrypt tab
• clicked on the Browser button to upload through the web browser and located my backup file on my hard drive
• entered my Encryption key
• clicked on the Decrypt Backup button

However, I then got this message:

Your web server is configured with an upload file size limit of 2 MiB. If your backup file is larger than this, you should upload your file via FTP as described below.

So, I created the folder just as instructed below:

The folder that encrypted files can be uploaded to via FTP could not be accessed. You may need to create it yourself: /hermes/bosweb/web139/b1396/ipg.25reasonsnet/wp-content/plugins/wponlinebackup/tmp/decrypt.

Then I uploaded my .enc file into the decrypt folder through FTP, and tried again. I then got this error message:

The error was: An error happened at: admin.php(1183) opendir(/hermes/bosweb/web139/b1396/ipg.25reasonsnet/wp-content/plugins/wponlinebackup/tmp/decrypt) [function.opendir]: failed to open dir: No such file or directory.

Any suggestions?
Thanks,
Helene
25reasons.net