heatpumps4pools

Hi

this isssue is still not resolved and the external cron is still not working for the WPLister plugin

I contacted the hosting company as advised to check if the cron job is running

they confirmed that it is running ok

here is an extract from the server logs

2022-10-01 06:00:01.000383 CMD: u1455-jbwcxo1xcuge wget -q -O - https://heatpumps4pools.com/wp-admin/admin-ajax.php?action=wplister_run_scheduled_tasks >/dev/null 2>&1 

2022-10-01 06:30:01.000597 CMD: u1455-jbwcxo1xcuge wget -q -O - https://heatpumps4pools.com/wp-admin/admin-ajax.php?action=wplister_run_scheduled_tasks >/dev/null 2>&1 

2022-10-01 07:00:01.000621 CMD: u1455-jbwcxo1xcuge wget -q -O - https://heatpumps4pools.com/wp-admin/admin-ajax.php?action=wplister_run_scheduled_tasks >/dev/null 2>&1 

2022-10-01 07:30:01.000222 CMD: u1455-jbwcxo1xcuge wget -q -O - https://heatpumps4pools.com/wp-admin/admin-ajax.php?action=wplister_run_scheduled_tasks >/dev/null 2>&1

however the WPLister plugin still reports that it has not run for 2-months

if I put the following into a browser

https://heatpumps4pools.com/wp-admin/admin-ajax.php?action=wplister_run_scheduled_tasks

then it returns either:-

“There has been a critical error on this website.”

OR

“0”

please try it yourself

Please advise why the task is not working either with an external cron or using the WPCron.

How can I get it to work?

thank you

[Moderator note: Please, No bumping].

• This reply was modified 2 years, 1 month ago by Steven Stern (sterndata).

thanks for the reply

I setup an external cron job on the server using the command

wget -q -O – https://heatpumps4pools.com/wp-admin/admin-ajax.php?action=wplister_run_scheduled_tasks >/dev/null 2>&1

I set it to run for twice per hour

However when I look under the plugin general settings page > Update Schedule, it says

“Last run: 2 months ago ”

so I dont think it is working

If I manually put this URL into a browser,.

https://heatpumps4pools.com/wp-admin/admin-ajax.php?action=wplister_run_scheduled_tasks

it just shows “0”

does this mean it is working or failed?

I am using this plugin on two sites and both have the same error and I receive the same error email every day for both sites

I also recently moved both sites to a new hosting platform. These errors were occuring before and are still occuring after the hosting move and so I dont think it is hosting related

please advise how I can resolve this and get the plugin working

thank you

can you advise where I can find the “more files” add-on as it is not listed on the https://updraftplus.com/ web site or on the wordpress add plugin list

• This reply was modified 2 years, 11 months ago by heatpumps4pools.
• This reply was modified 2 years, 11 months ago by heatpumps4pools.

Many thanks for confirming, I will take a look at these two options

Regards

David

thanks for the reply

the link you sent is invalid – please re-send it

with regards the WordPress cron, can I use the alternate cron instead?

will this resolve the duplicate backup issue?

if not, is there a way for me to manually delete the duplicate backup job?

is there any reply to this?

problem still exists

please can someone advise?

thanks for the reply

I updated the plugin and it now seems to correctly truncate the description field to 5000 characters and so is working ??

You however mentioned that it truncates the “short description” field

we do not use the “short description” field only the “description” field

the plugin now seems to correctly truncate the description field to 5000 characters, so does it also truncate the short description field if it is used?

thanks for your help with this

Now that the feed file is being produced again, google merchant centre reports some items as

“Item too big”

I think this is when the description exceeds 5000 characters

how can I truncate the description for these products so it is less than 5000 characters?

• This reply was modified 4 years, 3 months ago by heatpumps4pools.
• This reply was modified 4 years, 3 months ago by heatpumps4pools.
• This reply was modified 4 years, 3 months ago by heatpumps4pools.

Hi

I upgraded the version of Woocommerce and WordPress to the latest versions, but it made no difference and the feed processing still would not complete and stuck at 50%

However, we made some progress…

Our hosting company enabled the alternate cron

he added into the wp-config.php file.

define(‘ALTERNATE_WP_CRON’, true);

the cron jobs are now running again and the feed is now processing which is great

is it ok to use the alternate cron with this plugin?

• This reply was modified 4 years, 3 months ago by heatpumps4pools.

Hi

As requested, I created the debug.log file

the URL is

https://www.heatpumps4pools.com/wp-content/uploads/woo-product-feed-pro/logs/debug.log

however, this gives a “403 Forbidden” error

So that you can see the debug file, I renamed it debug.txt and placed it at

https://www.heatpumps4pools.com/debug.txt

please advise

Hi,

I checked and there are no fatal error logs at all under

woocommerce>status>logs

I also created the phpinfo.php file

you can see it at

https://www.thewoodenpoolstore.co.uk/phpinfo.php

there is no file called error_log in the root folder for the site

what now?

Hi

yes we have tried adding

define(‘DISABLE_WP_CRON’, false);

to wp-config, but no different

the feed just stops at 50% and we cannot make it work

the plugin system check shows wp-cron is running

WP-Cron enabled True
PHP-version sufficient True (7.3)
Product feed directory writable True
Product feed XML directory writable True

I have tried deactivating and re-activating the plugin, but it still doesnt work

I also tried deleting and re-installing the plugin but it still doesnt work

what now as the plugin just doesnt work?

• This reply was modified 4 years, 3 months ago by heatpumps4pools.

The hosting company tried disabling the firewall but it made no difference, the feed processing still stops at 50%

they said that the woosea_create_batch_event is not executing

they suggested trying to remove and re-install the plugin which I will try

I have also tried disabling the WordPress caching plugin, but still no difference and the feed processing still stops at 50%

so we are at a complete loss as to how to get the feed plugin to work

do you have any other suggestions before we give up on Product Feed PRO for WooCommerce ?

thanks for the reply.

In response:-

1. If I refresh the page in the browser, it still says “processing (50%)”

2. the cron events are

woosea_create_batch_event
woosea_update_project_stats
woosea_create_batch_event
woosea_deregister_hook
woosea_update_project_stats
woosea_create_batch_event
woosea_update_project_stats
woosea_cron_hook

most of these are non-repeating, only the woosea_cron_hook is set to once hourly

3. I checked the Woocommerce logs and there are no fatal error logs at all

The hosting company advised:-

We have increased php execution time and php memory limit for the account. There are no error reported in logs for the domain.

Please check with the plugin developer once if there is any specific php settings needed for the plugin.

if there are, please advise what they need to be