heatmap

Hello @lunaticz0r, this issue was fixed. Sorry for the delay.
Best,
The Heatmap team

Hello Vikasgunjeti,

you can export click data as a CSV/Excel file by clicking on
Sidebar > Interactions > Export button in the top right corner.

Please let me know if you have any issue or question.
Sincerely,
The heatmap team

This is not in the code of your page.
Normally when you load a page, it’s not scrolled, and if you type document.body.scrollLeft in the console, you get zero. On your site, when typing document.body.scrollLeft in the console, you get 36173, which means the pages is scrolled by a huge amount.
I’m not sure what’s causing that, but this is what breaks the display of our heatmap.

Hello,
there is something strange with the CSS or JS of your site. When displaying the homepage on desktop the document.body.scrollLeft=36173, like if the page was already scrolled very far to the right.
That’s what’s causing the issue.
Can you clarify why the scrollLeft value is so high even though the page was not scrolled at all?
Thanks,
The heatmap team

Hi,

Sorry to hear the plugin did not work for you. You can definitely use heatmap for free with the Free license (1-user, max 5 pages and max 1 million page views a month). Like any other online software, we do promote the Premium plan (sometimes with a full free month to try), but in no way do you have to pay to use our product.

Feel free to reach out to [email protected] to resolve any issue you have had!

FYI this should be fixed now! Let us know if plugin version 0.5.2 does not fix this for you

Hi,

We had some server issues last night (at the time of your message) for less than 15% of our customers (including your account) and they were resolved within 45 minutes. We apologize for the inconvenience.

If it still does not work for you, please reach out to support[at]heatmap.com

Thanks for reporting this. We’ll fix in the next release!

Hello,
2 usual suspects when this happens:
– if you have a caching plugin installed in your WordPress (like W3 Total Cache), please make sure to flush the cache so our tracking code is actually live on site for all visitors.
– if you have a adblocker installed in your browser, it may prevent our tracking code from loading, please disable your adblocker and try again.

If you still have issues, let me know your domain and we can investigate further.
Best,
The heatmap team

Hello,

for us to show you a heatmap and some stats, your site needs an audience, because your own clicks are not recorded. I just visited your site and clicked on a few buttons and links. You should see these clicks immediately.
Let me know if you don’t see them.

Best,
Christophe

please write us directly at [email protected] and we’ll help you connect, we cannot post your credentials here.

The plugin is still supported — and is mostly a thin wrapper to make the installation easy.

Can you contact us at [email protected] with the domain you are having trouble with? The most likely issue is that you have a browser extension that prevents our script to be loaded but it could be something else.

Thanks,

Just a follow up here, like many companies this week, we updated our Privacy Policy and Terms to reflect the changes we made for our and your GDPR compliance. We also sent an email to all of our customers.

Some links:
https://heatmap.me/terms (and more specifically https://heatmap.me/terms#dpa)
https://heatmap.me/privacy (with the Opt-Out option we’ve had for many years, full information about what we track and how we protect data, and some specifics about GDPR)

Hey Jonas,

We’re wrapping up our work on GDPR, and we will send an email to all our customers in the next few days (before the 25th of course).

A quick answer here though:
– in the content of GDPR, heatmap is a Processor for your site(s)’ visitors, and a Controller for you and other heatmap users you add to your account
– as a data processor, we will set up a data processing agreement (within our terms and conditions) to confirm that you allow heatmap to collect data, while heatmap commits to its processor responsibilities (security, privacy, etc). Some of those are already listed in our privacy policy (https://heatmap.me/privacy)
– in terms of data collection, all stored data is anonymized and aggregated by design, and as been so since we started heatmap. This means that if as a Controller you receive a request for collected data or a request under the right to be forgotten from one of your visitors, no identifiable data will have to be extracted/deleted from our servers since, by design, we cannot identify anyone. The only exception would be if you include PII in the URLs of your pages (which is a bad idea), and in this case, we’d be happy to delete the URLs for you or fully close your account
– our servers obviously see your visitors’ IP & user-agent but we do not store or use them in the processing. Again, our privacy policy lists what we collect (What information we collect)
– we also do our best effort to identify a site’s geo localization and store data in Europe when we think it should

As a Controller, you would want to:
– list somewhere that you use heatmap as an analytics product on your site(s)
– link to our privacy policy (https://heatmap.me/privacy). We support DNT and our own opt-out cookie that applies to all sites using heatmap
– make sure you do not expose personally identifiable information in the URLs whenever possible, and let us know whether you need to delete tracked URLs from our database.
– if you use our conversion heatmap, heatmap may be setting a cookie on your domain (you control its name), which does not override DNT or the opt-out cookie. This cookie only stores a unique id that is not shared with other customers using heatmap (no cross-site tracking)

Please let us know if you have further questions here. We will be fully compliant before the 25th, and again, we will send an update in the next few days to all our customers.

If your subscribers see the WordPress admin bar, the only way to hide the button is to uncheck the box in the plugin settings. We do not have a way yet to manage which WordPress users can or cannot see the button.

Note that they can only see the actual data if you’re add them as users to your heatmap account.