headfuel

Hi there,

I have tried multiple addresses in California, Massachusetts and the UK.

Auto-Enabled tax is still not functioning.

I have turned off all payment gateways besides the PayPal plugin.

I have set the Default Customer Location to “No Location By Default”.

The issue persists.

What can I do about this?
Thanks for your help.

Hello and thank you for your continued assistance.

I removed the (MA) from the city field.

The automated Tax still does not update when I enter the shipping Address.

Here is the site Log.

### WordPress Environment ###

WordPress address (URL): https://waltercrockett.com
Site address (URL): https://waltercrockett.com
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wpgn_
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custom_css: 1
et_body_layout: 11
et_pb_layout: 4
et_template: 39
et_theme_builder: 2
mailpoet_page: 1
nav_menu_item: 5
page: 14
post: 8
product: 3
revision: 83
shop_order: 4
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

Akismet Anti-Spam: by Automattic – 5.0
All in One SEO: by All in One SEO Team – 4.2.4
Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.6
Classic Widgets: by WordPress Contributors – 0.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.8.2
Jetpack: by Automattic – 11.3.1
MailPoet 3 (New): by MailPoet – 3.96.1
Side Cart WooCommerce: by XootiX – 2.1
WooCommerce Payments: by Automattic – 4.7.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.8.2
HostGator: by HostGator – 1.2.0
WP Post Page Clone: by Gaurang Sondagar – 1.2
WPForms Lite: by WPForms – 1.7.6

### Inactive Plugins (4) ###

Creative Mail by Constant Contact: by Constant Contact – 1.5.4
Hello Dolly: by Matt Mullenweg – 1.7.2
OptinMonster: by OptinMonster Popup Builder Team – 2.9.0
Yoast SEO: by Team Yoast – 19.6.1

### Must Use Plugins (1) ###

Endurance Page Cache: by Mike Hansen – 2.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #54 - /shop/
Cart: #55 - /cart/
Checkout: #56 - /checkout/
My account: #57 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 4.18.0
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://waltercrockett.com
Subscription Statuses: –
WooCommerce Account Connected: ? No

### Store Setup ###

Country / State: United States (US) — Massachusetts

### Payment Gateway Support ###

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

PayPal: refunds

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-13 03:07:44 +00:00
Options: ?
Notes: 59
Onboarding: skipped

### WooCommerce Payments ###

Version: 4.7.0
Connected to WPCOM: Yes
Blog ID: 209894772
Account ID: acct_1LcCMA2HIWh1vGTl

### Action Scheduler ###

Canceled: 2
Oldest: 2022-08-31 16:11:44 +0000
Newest: 2022-09-12 17:47:46 +0000

Complete: 192
Oldest: 2022-08-22 14:21:44 +0000
Newest: 2022-09-12 23:41:19 +0000

Pending: 9
Oldest: 2022-09-12 23:43:19 +0000
Newest: 2022-09-24 00:00:58 +0000

### Status report information ###

Generated at: 2022-09-12 23:43:02 +00:00

I am still experiencing this issue on Chrome and Safari.

Well, I am glad that it is working on your end…

But Strangely, the tax still does not update when I try my California address.

Hello Again,

I checked the settings and updated the Country/State field to be Massachusetts.

However, the problem still persists.

Here is the screenshot on the settings page.

https://snipboard.io/RKndg1.jpg

Hello and thank you for your help.

Auto-Enabled Tax is not functioning.
I have followed the instructions for set up and reviewed them.

I have also tied disabling all plugins, besides WooCommerce.

The issues persist.

I have turned on Woocommerce Shiipping & Tax Debug and Log.

Here are the latest log errors from my last test.

09-10-2022 @ 22:02:33 - :::: TaxJar Plugin requested :::: (WCS Tax)
09-10-2022 @ 22:02:33 - :::: TaxJar API called :::: (WCS Tax)
09-10-2022 @ 22:02:33 - Retrieved the error from the cache. (WCS Tax)
09-10-2022 @ 22:02:33 - Error retrieving the tax rates. Received (400): {"status":400,"error":"Bad Request","detail":"from_zip 01520 is not used within from_state CA"} (WCS Tax)
09-10-2022 @ 22:02:33 - Received:  (WCS Tax)
09-10-2022 @ 22:02:33 - :::: TaxJar Plugin requested :::: (WCS Tax)
09-10-2022 @ 22:02:33 - :::: TaxJar API called :::: (WCS Tax)
09-10-2022 @ 22:02:33 - Retrieved the error from the cache. (WCS Tax)
09-10-2022 @ 22:02:33 - Error retrieving the tax rates. Received (400): {"status":400,"error":"Bad Request","detail":"from_zip 01520 is not used within from_state CA"} (WCS Tax)
09-10-2022 @ 22:02:33 - Received:  (WCS Tax)