Audney

@wpmudev-support2,

Thanks much for your the reply.

Will proceed as said with email SMTP.

Thank you very much for your help,

Hyacine

Hello Patrick,

I am now realizing my reply wasn’t sent.

i noticed that the test email went through on October 31, when I added my email to the recipient email section, as you can see here. Just that it went to the spam folder.

Since it worked with my email, what can the issue be then ?

Thanks again for your reply.

Hyacine

Hello @wpmudevsupport11,

I realized the test email 3 days ago did go through (see below), though it went to the spam folder.

Popup Test Email.png

Since it worked with our email directly, what is the problem then ?

Thank you agin for the help, and waiting for your reply.

Hyacine

Hello @wpmudev-support9,

Thanks for your prompt feedback.

I did everything you suggested, including adding my own email, as well as activating the email log plugin, but the result is the same. No automated email sent or received upon submission of the form. That is quite weird. I even tried it multiple times with different email addresses when filling the form, but it is the same.

Any other options ?

Hyacine

Hi @wpmudevsupport3,

Thanks again for your prompt reply.

Here is the link to the popup export file hustle-popup-20241030-015505-hismusic-institute-suivre-un-cours-gratuit.json

Hope this will helps solve the issue.

Hyacine

Hey Laura,

Thanks for your reply.

I do get other site emails without a problem. As for testing using SMTP, I’d be glad to do so, but will definitely need some help, as I am in no way a developer. ??

Is there a way you could help check this with me ?

Thanks in advance

Audney