HBDecals

Just an update from my end, my last sale as of 1 AM est went thru fine where paypal did apply shipping charges to the sale. Hmmmm, fixed, hopefully.

I’ve also went ahead and sent an email. Let’s see what sort of response I get. Hope the person that’s fixing the issue isn’t the one who has to keep stopping to answer emails! lol.

In the meantime, lost revenue increases due to this issue, really hope they will refund us once the issue is resolved.

Hope the customers who are realizing the issue aren’t spreading the word to friends.

I’m also debating sending out separate Paypal invoices for shipping charges to each buyer with a note on the issue if there isn’t a fix soon enough.

@trouble-buster, sounds like good news. I wont waste my time calling until it’s resolved. I’ll fight for my money once it is.

@edward, Exactly.

Keep us posted if you hear anything. We are at PayPal’s mercy. I’m out at least $50.00 in shipping charges as we speak.

I just got off the phone with paypal and they’re telling me that it’s not an issue that they are aware of.

They’re telling me that paypal is not receiving the info from my website. I run WordPress 4.0, WP e-commerce 3.8.14.3.

Nothing has changed on my end and I haven’t touched any settings in months. I just think they don’t know what they’re talking about as people across different platforms are having the same issue.

Any ideas?

anyone??

anyone?

site is https://www.hiboostdecals.com if you navigate say past page 7 and the next button gets cut off

note: order is showing up as accepted on my sales log, so there is no issue there.

Hi Josh,

I’m using WP-eCommerce version 3.8.12.1 (latest)

My theme is styleshop by elegant themes, but that wouldn’t matter right?

I am using StyleShop 1.0 and WP e-Commerce 3.8.10