Mirza Md. Hasan

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Our team has responded to your ticket. Please let us know if you received it and provide us the info required to resolve your issues.

Hello

Please accept our apologies for the issues you are facing. We are facing some issues from our SMTP service because of which you may have faced the issues while creating the tickets. Could you please try it again and let us know in details about the problems you are facing with the pro version?

If you are still facing trouble creating tickets, please fillup this form and we will get back to you asap.

Hello

Please accept our apologies for the issues you are facing. We are facing some issues from our SMTP service because of which you may have faced the issues while creating the tickets. Could you please try it again and let us know in details about the problems you are facing with the pro version?

If you are still facing trouble creating tickets, please fillup this form and we will get back to you asap.

Dear Valued User,

Firstly, I want to express my deep regret for any frustration you’ve experienced with our plugin. I truly understand the importance of ensuring our solutions meet your needs and I apologize for any shortcomings in this regard.

As a small development team, we constantly strive to improve and enhance our plugin’s functionalities, but we fully acknowledge that there are always areas for growth. Your specific feature requests have been duly noted and will be taken into strong consideration for our future updates. However, I regret to inform you that we cannot provide a definite timeline for these additions at the moment. Rest assured, we will endeavor to include these as soon as feasible.

Regarding your refund request, I have personally reviewed your case. It appears that there may have been a slight confusion regarding the plugin purchase. The invoice you provided pertains to the “Events Manager Pro” plugin. This is not our plugin and you may have mistook that plugin purchase with ours. From our database, it seems your purchase of our Pro version (Annual license) took place on “Aug 4, 2022”, with a refund request date of “June 1, 2023”, which exceeds our stipulated 30-day refund policy.

In light of this, we are unable to process a full refund. However, recognizing your dissatisfaction with our plugin, we propose to refund the equivalent amount for the remaining 2 months of your current license. Please let us know if this proposal is acceptable to you.

We genuinely appreciate your understanding and your invaluable feedback. Please reach out to us through our support ticket system for further assistance or to process the proposed refund. We will also keep you updated on the inclusion of your requested features in our future releases.

Again, thank you for your feedback and for considering our services.