Mirza Md. Hasan

Hi @pcclondon

I wanted to share an important update with you. Our main goal in pushing Hydra is to provide more booking options for CF7 users (while also catering to non-CF7 users). However, we want to assure you that this transition is not about making a few extra bucks from our existing UACF7 Pro users who have already invested in our plugin with the expectation of ongoing updates.

To show our appreciation, all existing UACF7 Pro users will receive “Hydra Pro” as a complimentary upgrade. We will be sending out an email soon with details on how to claim it, including for you.

If you’d like to access it now, simply open a ticket through our support system, and we’ll be more than happy to provide it. We’d love for you to use it and share your feedback so we can continue improving it for our valued users like yourself.

@mdashikul will get back to you with answers to your other questions soon (Inshallah).

Looking forward to hearing your thoughts! ??

Hi @morrowtoon

Do you mean the checkbox isn’t working at all or just not functioning within our “conditional tag”? If it’s the first case, I recommend posting it on the “Contact Form 7“ support thread. However, if the issue occurs within the conditional tag, we can investigate to see if it’s happening on our end.

Hi @ericcodrongmailcom

Did you upgrade from the older version? In the latest version of Ultimate Addons, it is no longer located within the CF7 menu. Instead, you’ll find it as a separate menu right below “Contact Form 7”, named “Ultimate Addons”. Please let me know if that’s the case.

Hi

Thank you for contacting us. The frontend dashboard is a feature of the pro version.

• This reply was modified 1 month, 3 weeks ago by Mirza Md. Hasan.

Hi @mecchasuge

Thank you for sharing your detailed feedback. We sincerely apologize for the experience you had and for not meeting your expectations with our support and service. We understand how frustrating it must have been during such a critical time for your website launch, and we take full responsibility for the delays and miscommunication you encountered.

At that time, we were short-staffed due to a personal medical concern affecting our lead support agent. While this is not an excuse, it was a key factor that contributed to our shortcomings. We should have been more transparent and proactive with troubleshooting steps, instead of focusing solely on backend access. The delays in providing a resolution were unacceptable, and we deeply regret the inconvenience caused.

Please know that I am personally reviewing our processes to prevent situations like this from happening again. Your feedback has highlighted areas where we need improvement, and we are committed to enhancing our response times, communication, and overall customer support experience.

We’ve already processed your refund, but if there’s anything else we can do to make amends, please don’t hesitate to reach out to me directly. We truly appreciate you giving our plugin a try and hope that one day, you might consider giving us another chance to demonstrate the level of support and product quality we strive for.

Once again, we apologize for your experience and sincerely value your feedback.

Dear @sakary ,

We are still waiting for your response on this. Kindly let us know what went wrong so that we can improve our plugin based on our user’s feedback.

Dear @sakary ,

Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.

We are genuinely interested in understanding your concerns better. Could you please elaborate on what aspects of our plugin you find “very basic”? Your detailed feedback will help us identify areas for improvement and enhance our offering.

Regarding the pricing, we strive to provide a competitive and valuable solution for our users. We encourage you to compare our plugin’s Pro version with similar options in the market. We believe you will find that our pricing is quite reasonable, especially considering the features and support we offer.

We are committed to continually improving our plugin and providing the best possible service to our users. Your input is invaluable in this process.

Thank you for your understanding and cooperation.

• This reply was modified 7 months, 3 weeks ago by Mirza Md. Hasan.

@tony1963 I am not a member of their team, but I am from the same country (Bangladesh), although I currently live abroad (I personally know the founders). There is a massive student protest ongoing within the country, and the government has shut down the internet for the past four days. That is possibly why they are not responding to any queries and possibly site being down. You can check the situation on YouTube if you want more information. As of today, no one knows when the situation will improve.

@simone13425 I am not a member of their team, but I am from the same country (Bangladesh), although I currently live abroad (I personally know the founders). There is a massive student protest ongoing within the country, and the government has shut down the internet for the past four days. That is possibly why they are not responding to any queries. You can check the situation on YouTube if you want more information. As of today, no one knows when the situation will improve.

@lostarum I am not a member of their team, but I am from the same country (Bangladesh), although I currently live abroad (I personally know the founders). There is a massive student protest ongoing within the country, and the government has shut down the internet for the past four days. That is possibly why they are not responding to any queries. You can check the situation on YouTube if you want more information. As of today, no one knows when the situation will improve.

@miroruse I am not a member of their team, but I am from the same country (Bangladesh), although I currently live abroad (I personally know the founders). There is a massive student protest ongoing within the country, and the government has shut down the internet for the past four days. That is possibly why they are not responding to any queries. You can check the situation on YouTube if you want more information. As of today, no one knows when the situation will improve.

@cozuna I am not a member of their team, but I am from the same country (Bangladesh), although I currently live abroad (I personally know the founders). There is a massive student protest ongoing within the country, and the government has shut down the internet for the past four days. That is probably the reason, they are unable to respond to any queries. You can check the situation on YouTube if you want more information. As of today, no one knows when the situation will improve.

To Everyone posting here, I am not a member of their team, but I am from the same country (Bangladesh), although I currently live abroad (I personally know the founders). There is a massive student protest ongoing within the country, and the government has shut down the internet for the past four days. That is probably, they are unable to respond to any queries. You can check the situation on YouTube if you want more information. As of today, no one knows when the situation will improve.

@rayeason I am not a member of their team, but I am from the same country (Bangladesh), although I currently live abroad (I personally know the founders). There is a massive student protest ongoing within the country, and the government has shut down the internet for the past four days. I am guessing that is the reason they are unable to respond to any queries. You can check the situation on YouTube if you want more information. As of today, no one knows when the situation will improve.

@darkness1990 I am not a member of their team, but I am from the same country (Bangladesh), although I currently live abroad (I personally know the founders). There is a massive student protest ongoing within the country, and the government has shut down the internet for the past four days. As a result, they are unable to respond to any queries. You can check the situation on YouTube if you want more information. As of today, no one knows when the situation will improve.