Azizul Hasan

Hi @jm8347 ,

I’m extremely sorry for late reply, Yes, we’re working on this performance issue. it will be fixed within next 1/2 releases.

Can you please mention the name by which you have checked the performance of the plugin?

• This reply was modified 1 day, 3 hours ago by Azizul Hasan.

Yes, you’re right. but it’s not related to our plugin. it related to browser. Please update your chrome browser 100%.

To learn more

https://atlasaidev.com/docs/text-to-speech/usage-setup/fix-for-chrome-130-speechsynthesis-speak-not-working/

Thank you for sharing your feedback. I’d like to clarify a few points regarding our support process and refund policy to help address your concerns.

Our refund policy clearly states that we are happy to offer a full refund within 14 days if a customer encounters an issue that makes the plugin unusable and we are unable to resolve it. In this case, the refund request was made within the first hour of purchase, primarily due to not understanding how to integrate ChatGPT TTS functionality. This is an optional integration, and we responded promptly with detailed guidance, created a video tutorial specifically to assist, and offered to join a live session to walk through the process. We were unable to proceed further without collaboration on the support options available.

To ensure transparency, we also provide a live demo of the plugin, allowing potential customers to test its features and functionality before purchasing. We take pride in providing a high level of support and ensuring our users can make the most out of our plugin. However, without meeting the conditions outlined in our refund policy, the request could not be approved.

I encourage any interested users to review our refund policy and test our live demo (here) before purchasing to ensure it meets their needs.

If there’s any further assistance you need, we’re here to help. Thank you for your understanding.

Thank you for sharing your feedback. I’d like to clarify a few points regarding our support process and refund policy to help address your concerns.

Our refund policy clearly states that we are happy to offer a full refund within 14 days if a customer encounters an issue that makes the plugin unusable and we are unable to resolve it. In this case, the refund request was made within the first hour of purchase, primarily due to not understanding how to integrate ChatGPT TTS functionality. This is an optional integration, and we responded promptly with detailed guidance, created a video tutorial specifically to assist, and offered to join a live session to walk through the process. We were unable to proceed further without collaboration on the support options available.

To ensure transparency, we also provide a live demo of the plugin, allowing potential customers to test its features and functionality before purchasing. We take pride in providing a high level of support and ensuring our users can make the most out of our plugin. However, without meeting the conditions outlined in our refund policy, the request could not be approved.

I encourage any interested users to review our refund policy and test our live demo (here) before purchasing to ensure it meets their needs.

If there’s any further assistance you need, we’re here to help. Thank you for your understanding.

Hi @taxlawmen1,
I’m sorry for late reply. the issue you’re explaining is solved in the pro version. Because in the free version we built the player on the basis of speechSynthesis API. In the pro version we handle this issue different way.

However, this problem on the desktop for free version can be solvable. We’ve listed this issue in our development list. Hopefully this problem will be solved in the next 1/2 release.

Hi @farhannaseem ,

$12.7bn and $12.7 is different from the last one “bn” is missing that is why it’s reading like this.

It must be matched same

Hi @farhannaseem,

I’m extremely sorry for late late reply. We’ve fixed this issue with 1.7.23 version

But I’d recommend you to update latest version 1.7.24

Hi @farhannaseem ,

Hi, we’ve solve this problem by “Text Aliases”. You can see this video how to use text aliases

How To Use Text Alias In Text To Speech WordPress Plugin

Hi,?

I’m extremely sorry for this issue.

We’ve fixed this issue with the latest version of the plugin. please update the plugin to its latest version. Here is the latest version.

Free version 1.7.21
Pro version 2.6.16

Both versions must be matched. Please update the plugin to solve the issue.

Yes, the pro version works fine with any browser and device. There is no problem. For pro version we’ve introduced a new player “Google TTS Pro”

Hi @adamtownend ,

Yes, you’re right the plugin worked with Microsoft Edge. But now this browser removed the “speechSynthesis” Voices. that’s why it’s not working on mobile version but it’s working fine on desktop version.

But in the pro version we use different approach. That’s why in the pro version there is no issue related to browser. You can check it.

• This reply was modified 2 months, 3 weeks ago by Azizul Hasan.

Hi @lsiq,

I’m extremely sorry for late reply. Here you will find how this option works from 2:35 minutes

Still you have any confusion please contact us here. we’ll give you support as soon as possible.

https://atlasaidev.com/contact-us/

Thank you so much for your fantastic review! We’re thrilled to hear that our TTS plugin met your expectations and that you found it easy to install and use. Your feedback means a lot to us, and we’re glad it’s working perfectly for your needs. If you have any suggestions or need further assistance, don’t hesitate to reach out. Thanks again for your support! ??

Hi @fazendaesp ,

I’m extremely sorry for the inconvenience. Yes, you’re right. you can read about it more here
Text To Speech Browser Support

Hi,

To customize the player of the plugin you have to select correct selector and put the CSS in correct place.
Go to the “Customization” menu of the plugin then “Design” tab. and put the CSS
Here is a basic example

#tts__listent_content_1.tts__listent_content {
padding: 8px 16px;
border: 1px solid #000;
border-radius: 4px;
background-color: #fff;
color: #000;
font-size: 14px;
font-weight: bold;
text-transform: uppercase;
text-align: center;
cursor: pointer;
transition: all 0.2s ease-in-out;
}

#tts__listent_content_1.tts__listent_content:hover {
background-color: #000;
color: #fff;
}