harute125

Hi,

We are using this shortcode [cusrev_reviews comment_file=”/product-reviews.php”] and the content of the file is simply “12345”. The custom page is located at child-theme folder. This is on Astra theme using Elementor.

Using the shortcode on elementor single product template https://wako.webmedic-demo.com/product/the-ordinary-copy-4/ its showing the default review template shown here https://prnt.sc/10s81sh

Using the same shortcde on an ordinary wp page https://wako.webmedic-demo.com/test/ the “12345” content is showing https://prnt.sc/10t1kti

Thank you

Hi,

Just following up..

Thanks

Hi,

Is there a fix or update on this?

Thank you

Hi,

The first screenshot is from elementor editor and the 2nd screenshot is the preview, so both are on the same product page/template.

As for testing the content of product-reviews.php is plain text “12345” as seen on screenshot 1(on elementor editor) https://prnt.sc/10s80os, the preview(product page) shows that its the default custrev review template.

Update:
Using the same shortcode [cusrev_reviews comment_file=”/product-reviews.php”] we tested both using elementor on a product template and a page:
1. on a product page/single product elementor the preview shows cust rev default review https://prnt.sc/10s81sh https://wako.webmedic-demo.com/product/the-ordinary-copy-4/
2. on a page/page elementor its showing our custom template https://prnt.sc/10t1kti https://wako.webmedic-demo.com/test/

we are using astra and elementor and we may also have this similar issue but with this shortcode [cusrev_reviews comment_file=”/product-reviews.php”]

on elementor it shows the custom template content correctly https://prnt.sc/10s80os

but on the page it shows the review default template https://prnt.sc/10s81sh