SAU/CAL

Hello @loafintree ,

Thank you for your feedback. We’re sorry to hear about your experience. To assist you better, could you please provide us with more details regarding the billing issue you mentioned?

1. Could you specify who tried to bill you and the method used?
2. Do you have a Merchant ID from BlueSnap?

These details will help us investigate the matter and resolve it promptly. We appreciate your cooperation and patience.

Best regards,
Saucal

Hey @mzmzmzmz

Hope you are doing well!

We’ve received word that the issue has been resolved. Could you kindly share in this thread the steps taken to resolve it? This could greatly assist other merchants who might be encountering similar challenges.

And if it’s ok for you, would you mind taking a minute to leave your?feedback?on your experience with the plugin? Your insights are incredibly valuable and will help us make sure we serve you and other amazing customers well in the future.

Thank you for taking the time to share your opinion. It makes such a difference in how we show up and serve others!

Best,
Christian

Hey @mzmzmzmz

So steps to reproduce:

1. from EU/UK IP (like Spain or Denmark) go to https://bestdealtoday.org/product/airrigo-air-purifier-remove-dust-pollutants-smoke-hepa-h13/?checkout=2
2. Fill Address and contact info
3. Press Proceed with Payment

Let us know while we check your system report.

Best,
Christian

Hey @mzmzmzmz,

Yes we did try with your site (specifically from Spain) and we were able to fill the CC.

we are going to check with development team and get back to you.

Best,
Christian

Hey @zaaz28 ,

another situation that could be closer is that you are using the Sandbox API to access information of Production, this also works as expected by not authorizing to access that information.

Let us know.

Best,
SAU/CAL

• This reply was modified 1 year, 1 month ago by SAU/CAL.

Hey @zaaz28

After checking the logs, my guess is that after your migration you are using a new BlueSnap account. And the new account cannot access information of the old BlueSnap account (works as expected). You need to use the same Account from the old site on the new site, this way you can access information from the old users that were migrated to the new site.

If this does not align with your situation, kindly reach out to BlueSnap support. Rest assured, we are here to assist you privately and promptly.

Best,
SAU/CAL

• This reply was modified 1 year, 1 month ago by SAU/CAL.

Hey @zaaz28

if the above didn’t help please send us the BlueSnap logs in “WooCommerce > Status > Logs > bluesnap-logs-YYYY-MM-DD-xxxxxxxxxxxxx.log”

Best,
SAU/CAL

Hey @zaaz28

Can you check if these fields in your BlueSnap Settings are OK? should be the same as your old site. https//<site>/wp-admin/admin.php?page=wc-settings&tab=checkout&section=bluesnap

https://ibb.co/fxtp6Rg

If you changed the merchant, you should re-check your Merchant ID, API keys, and also set up your IPN address, so your site and Payment gateway setup is complete, in your BlueSnap Merchant dashboard.

https://ibb.co/7zrYSKg

Let me know if that helps.

Best,
SAU/CAL

• This reply was modified 1 year, 1 month ago by SAU/CAL.

Hey @zaaz28

We’ll check more in depth with the development team, and get back to you.

We’ll be in touch soon.

Best,
SAU/CAL