happymartin

Agree with Jesper,

Alex, please reconsider your ratings.

Whilst directly you’re hurting a hard-working developer who’ve clearly done all they can to help you, indirectly you’re making yourself look petulant.

Thanks,

For the record Tijmen sent me an alternative system file which fixed the #500 error.

Very fast response and I’m delighted things are working 100% again.

Thanks Tijmen,

Sorry for the delay – my laptop broke just before I flew out on vacation!

I’m still unable to resolve this and to answer your questions:

– Yes 100% of the time when SL is enabled.
– I have a lot of other plugins however the error is only showing when SL is activated.
– I’m using W3 Total cache. The problem persists even hen this is disabled.

I’ll contact you privately to see if we can troubleshoot this which I hope is OK.

Thanks for the fast reply. I’m being bounced around between my webhost (nexcess.net wordpress hosting plan) and my programmers.

Here’s some of their replies …

PROGRAMMER
Error 500 sometimes are temporary issues. This types of error are server side so you could contact your server for support for this issue.

PROGRAMMER 2
500 Internal Server Errors indicate that something has gone wrong on the web site’s server. Only your web host can diagnose and fix the problem by looking at their server logs.

NEXCESS
Sorry for the delay in getting back with you. Unfortunately, I’m unfamiliar with the WordPress extension WP Store Locator. If you’d like to use the extension, I would suggest touching base with the developers of the extension to see why it would trigger the FastCGI errors. Let us know if you’d like us to try disabling the extension or if you have any other questions or concerns.

I think Fabiens response here really sums up their attitude to their customer service.

Nope I’ve had no acknowledgement from 2 tickets now – one of which is a problem preventing me from installing the extension on one of my sites!

It’s been 3 weeks already and my follow-up email to the developers has also been ignored.