hans410947

Hello @shameemreza and thank you for your response.

This is what I have done to troubleshoot:

-Create a staging site

-Disable all plugins except Woocommerce

-Disable CDN

I did the test purchases again like this:

-I set the stock for one of my products to 3 pcs

-I accessed the Woo-store from 3 different devices, using 3 different IP addresses

-Device #1 puts one item in the basket

-Device #2 puts one item in the basket

-Device #3 puts one item in the basket

All the devices above were able to place a product in the basket.

Device #3 was even able to place 3 products in the basket. When trying to put a 4th product in the basket, a notification came up that there was only 3 items in stock.

Problem #1: in my test, it seems like the Hold stock feature is not working. At least Device #3 should not have been able to place any products in the basket, as the Out of stock threshold is set to 1, and because Device # 1 and 2 had already placed one item each in the basket, the Device #3 should have been told that the product is out of stock. And the fact that Device #3 was able to place 3 items in the basket before being told that the stock is limited to 3 pcs, shows that the Hold Stock feature did not work.

Problem #2: as mentioned above, even though I had set the Out of stock threshold to 1, Device #3 was still able to place 3 items in the basket. It should have been possible to place only 2 items in the basket, even though there are 3 items in stock (because of threshold set to 1).

Tests I have done earlier for the Out of stock threshold has showed the following:

If there are 3 pcs in stock, and customer #1 buys 2 pcs, then the product will be marked as out of stock in the store. Customer #2, who arrives to the store later, will not be able to buy that product.

However, if there are 3 pcs in stock, and customer #1 puts 3 pcs in the basket, this is possible, even though it should only have been possible to buy 2 pcs (because of threshold set to 1).

Where should I go from here?

Can you please test the above 2 issues (Hold stock and Low stock threshold) on your own testing site? Maybe this is a bug?

Thank you!

Best regards,

Hans

Perfect, that worked, thank you very much!

Hello @ibrahimsharif and thank you for your reply!

This is embarassing, but I had made an error and entered the wrong email address in Woocommerce > Settings > Products > Stock > Message Receiver.

So it was correct that the recipient could not be found.

Apologies for taking up your time with this!

Best regards,

Hans

Thank you very much, it is working now!

The Crawler can not find the sitemap after adding the rewrite rule. Does the crawler have it′s own IP address that I can add to the code to allowlist it?

You mean I dont need to do the step “correctly set up the?use client ip in header“?

So i I should just go ahead and add the rewrite rule in .htaccess?

I am on shared hosting.

I have a WordPress Woocommerce site on a shared hosting, I am using the Litespeed cache plugin on the site, and I have connected the site to Quic Cloud using Domain key and CDN auto setup.

• This reply was modified 2 months, 3 weeks ago by hans410947.

Thank you, repairing database corruption solved the issue!

Thank you, I added the A-record to the QC DNS-zone.

I then created a new Domain key for the Staging site, and connected to QC. This seemed to work, because I now have 2 domains in my QC-account: the main site and the dev-site.

But I cannot connect the dev-site to QC CDN. It seems to still be connected to QC CDN from the original connection I set up between my live site and QC earlier.

-I first went to Litespeed > CDN > CDN-installation for QUIC.cloud and clicked on the button “Reset CDN-installation”. I got a popup that said that I could not do this, because I was not connected to QC. But it says on the same page that my account is linked and the CDN installation finished. I believe this is actually for my live site, and that it was copied to the staging site when I created it

-When I go to Quic Cloud > CDN > Status, it is disabled, and says that I need to go to the Settings tab to fix an error that CDN is not enabled in LSCWP plugin for the staging site. But when I go to Litespeed > CDN > Settings for CDN > QUIC.cloud CDN, it is actually enabled. I have tried disabling and re-enabling this, clearing caches etc but still don′t work.

-Is my dev-site still connected to the main-site QC? How can I disable this connection? I did not dare to click on the “Remove QUIC.cloud-data” button, as it says that it will delete the DNS zone, and I need that zone for the main site to work…

Thank you for your help!

Hello and thank you for your reply.

The link you posted takes me to LiteSpeed WebServer.

Maybe I misunderstand something, but I am using the LiteSpeed WordPress plugin together with Quic Cloud cloud services and CDN.

I have followed this doc to connect my staging site to Quic Cloud: https://docs.quic.cloud/cdn/devsite/ I added an A-record for the dev-site in the DNS zone at Quic Cloud.

I have also regenerated the Domain key in Litespeed plugin, and then connected to QC, so that I now have 2 domains in Quic Cloud: the main domain and the staging site.

But I can not find the table that is in your link anywhere, so I don′t know how to access “use client ip in header”

Hello and thank you for your response!

-How do I correctly set up the use client ip in header ?

-Should I put the rewrite rule at the top of the .htaccess file?

Thank you!

• This reply was modified 2 months, 3 weeks ago by hans410947.

Perfect, thank you, but should I write this in the existing DNS zone that I set up for my original site, or should I create a second DNS zone for the development site?

Hello @doublezed2 and thank you for your response!

I am using the shortcode checkout.

My website URL is https://specialplasticparts.com/

Here is a screenshot of the stock settings

Thank you!

Best regards,

Hans

Hi @shameemreza

Great, thank you very much!

Best regards,
Hans

Hi @omarfpg and thank you for your response!

Yes, clearing that table, and then clearing the analytics cache helped, thank you very much!

Best regards,

Hans

Hello and thank you for helping!

It did not help to log out and in again. I even cleared browser cache and rebooted the computer, but does not solve the issue.

But I was thinking.. In the different Analytics tables, there are only negative values. I have been testing a lot with refunding and partially refunding on the test purchases. Is there a special database table that handles refunds?

Best regards,

Hans