hannahcarroll95

does my host name look okay.
I cannot seem to make my way to the web tools menu on control panel.

this is my DB_HOST

/** MySQL hostname */
define(‘DB_HOST’, ‘mysql4.clusterdb.net’);

I went from web hosting > manage > subtle.fm – manage > under the files section hit file manager > then clicked wp-config.php and it opened in text edit

Hello,
Thank you very much for getting back to me I have managed to access the file.
If you don’t mind I just have another question about the database error.

This is what I got told by my hosting;

I have tried to login to the database used by the website with the login credentials from the wp-config.php file, however I was not able to do so via phpMyAdmin.
Please make sure that the database password is correct. If you have forgotten the password, you can reset it following this support article: https://www.123-reg.co.uk/support/answers/Web-Hosting/Databases/changing-a-database-password-4172/
After the database password has been changed, you need to add the new password in wp-config.php as well.

After I change the wp-config.php file in text edit, how to I upload the new copy so I can have the website back up and running.

Thanks for all your help
Hannah

Yes, that is correct

I’ve tried connecting through quick connect again no luck. Ill get on to my hosting first thing maybe thats the problem.

yes I am

my hosting is 123-reg. I got told to use the FTP client by them and got given the user and password information. Now I get this error message

Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of https://ftp.subtle.fm
Status: Connecting to 46.32.240.39:21…
Status: Connection attempt failed with “ECONNREFUSED – Connection refused by server”.
Error: Could not connect to server

I keep getting error message using firezilla.
anyone know what the problem could be, this is the error message.

Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of https://ftp.subtle.fm
Status: Connecting to 46.32.240.39:21…
Status: Connection attempt failed with “ECONNREFUSED – Connection refused by server”.
Error: Could not connect to server

How would I gain access to a FTP or SFTP? Thanks Hannah

I have never used a FTP client, sorry I’m new to all this!
Is this something I can download or do I go through my hosting?

Thanks
Hannah