hankturner

We suffered a similar error but it has been fixed by a gallant WordPress expert!
Here’s what we did wrong: we added a Google Analytics tracking code to the template.php.
It blew up the access through www.remarpro.com — it would not recognize our username — and it killed our blog.
For us amateurs, it was a cruel lesson. Be extremely careful with Google analytics and your templates!

Hi, Esmi – great idea, if I could get into the admin section — but it won’t even see my u/name.

The key is — WP has to check for my u/name and let me back in. Thank you so much.

Hi, Esmi – this morning, I was on the site with no problems. Then, I added GoogleAnalytics tracking code onto the Page Template (stupid, I know), and uploaded. Then, the site got the error code below:

Parse error: syntax error, unexpected ‘<‘ in /home/content/07/6542707/html/wp-content/themes/arras/functions.php on line 71

So, I went to login to my WP admin, but when I put in my u/name it said: “The specified user does not exist.”

I have tried every possible configuration, but I can’t get WP to see my u/name. Thank you so much for your help.

Thank you for sharing the nature WordPress. The hard part is that I don’t get why it every failed. The username worked this morning and won’t work now.
I am not a coder, I’m a writer. If there is no resource for username recovery, I will have to quit WordPress and move to a commercial platform.
Thanks for all of your patience.

I’ve very sorry. I did not mean to shout. It has been a frustrating day and I feel that www.remarpro.com is not responsive.
I really meant to have the WordPress folks help me.
My apologies to everyone who took offense of my trouble trying to recoup my username.

I tried loading the database tool but couldn’t get past “setup/” command.
Hard to believe months of a blog can go down in flames because we can’t get our username back.
IS THERE ANYONE I CAN ACTUALLY SPEAK WITH?
Thank you all for trying.

Update: I am able to send to the email address [email protected]. I am NOT able to use the username of “Beyondbabe”; therefore it won’t send me a reset — it says the username does not exist.

The key phrase: not able to get to site. The admin page is broken and it won’t recognize my user name