Ristretto Apps

Hi there,

We went through a big security update a few years ago to improve security, so unless they’ve found new problems, it should be safe. That said, we don’t maintain it any longer. Most of the things they found originally were in our opinion, hardly security holes at all. Nonetheless, we fixed everything they (WordPress) brought to our attention.

Thanks

Hi there,

Thanks for your messages, however we’d appreciate it if you’d please reach out to us at: https://ristrettoapps.com/contact/

. . . as we are not allowed to support commercial plugins on this forum.

Thanks!

Hi there,

Thanks for your messages, but please reach out to us at: https://ristrettoapps.com/contact/

As we are not allowed to support commercial plugins on this forum.

Thanks!

Hi there,

It seems you might be using the Pro version of the plugin, since rotating testimonials on the site can only happen with the Pro version. Please feel free to contact us if you still need help with this!

https://ristrettoapps.com/contact/

Hi thanks for the note on this. That’s strange as I thought we already put out a fix for this issue. We’ll take another look.

Thanks!

Sorry, I forgot to include the link:
https://shopmagic.app/contact/

Thanks!

Hi there,

Thanks for letting us know. Could you please send us a help request through our site so that we can discuss more with you ways to help us troubleshoot this?

Thanks!

Hi Kishan,

Thanks for the additional info. We’ll look into these and hopefully our next update will resolve these issues.

Take care!

Please let us know if this still is an issue so we can look into it by contact us at the contact form above. CLosing for now. Thanks!

I thank you for letting us know!

would you mind letting us know which versions of wordpress and woocommerce you’re running, as well as which version of PHP you have?

Closing for now. Please do contact us if this issue reappears.

Hi Koen,

This is not an error that we’re able to replicate. Could you send us a note at: https://shopmagic.app/contact/ so we can help you troubleshoot?

Thanks!

Hi @siberain,

Are you still having trouble with this? We just tested with all the latest versions of WP, WooCommerce, and ShopMagic and all is working for us. Are you sure you have WooCommerce activated? Sometimes we’ve noticed 500 errors when Woo is accidentally or temporarily deactivated. Also, please clear any caching plugins you have on your website as well as try clearing your browser cache to see if that helps.

If you still are having trouble, we’d be happy to take a look, please send us a note:
https://shopmagic.app/contact/

Thanks

Whoops I misspoke above, the issue *should* be resolved now with the latest version!

Closing this for now, but let me know if it comes back or needs addressing still.

This issue should not be resolved with the latest version – please let us know if this is not the case.

Thanks!