Handcraft Byte

Hello @deflation,

glad to hear that! Please don’t hesitate to reach out to us in case of any further questions or problems.

All the best,
Handcraft Byte

• This reply was modified 1 year, 11 months ago by Handcraft Byte. Reason: Typo

Hi,

we are closing this thread due to inactivity. Please feel free to reopen it or create a new one.

All the best,
Handcraft Byte

Hello @deflation,

thank you for opening up this support thread.

To be able to advice more we would need you to provide us with following information:

1. GTM debugger session (instruction how to get the URL: https://support.google.com/tagmanager/answer/6107056?hl=en#share)

2. One or more URL of transaction confirmation page (this is the screen that users see after the purchase)

Please don’t share this information here but send us at [email protected]

We need the GTM debugger session to be able to tell how exactly the tags are being triggered and the example transaction URLs makes it easier for us to see how the purchase event is tracked.

I hope that makes sense,

all the best,
Handcraft Byte

Hello @ksaltik,

currently the refund event is not supported. We plan to add it in future releases but most certainly it will require server-side Google Tag Manager container.

The reason for that is the user performing the refund operation is not the customer tied to the transaction so this event should not be tracked in the browser of operator doing refund. When using server side calls we can provide the same datapoints that were captured during the purchase and tie those events correctly.

I hope that helps a bit!

Closing this ticket due to inactivity. In case of further questions or problems please don’t hesitate to open a new thread.

All the best,
Handcraft Byte team

Hello @dacalleg,

sorry for the long waiting time, but we had unexpected personal time off recently.

The PRO version has support for both events with the parameters you have mentioned. That said this is still initial implementation and we are more than happy to work with you on refining on when and how exactly those events fire.
When buying the PRO version we guarantee 30 days refund in case we cannot implement everything you need.

Regarding the custom event – I would think about implementing them within Google Tag Manager. This would be a custom trigger and tag, the parameter could be a variable or static value with separate triggers and tags.

Let me know if that helps or if you would need some further assistance.

All the best,

Closing due to inactivity, but please don’t hesitate to re-open it or create another ticket.

Closing due to inactivity, but please don’t hesitate to re-open it or create another ticket.

Hello @calyweb,

thank you for reporting it.

We understand how big this issue is for you, but are you 100% sure this is related to our plugin called Google Tag Manager for WooCommerce?
Our plugin does inject certain things to footer of WordPress/WooCommerce pages but they all eventually put things in Google Tag Manager DataLayer object which looks like “dataLayer.push(event)” and we never directly call 3rd party SDKs such as FB/Meta pixel and the “fbq” function.

Can you please verify that and let us know?

All the best,
Micha? from Handcraft Byte

Hello @astrologiamb,

we have did some basic testing of this setup and it seems the transaction should be tracked in the main currency of the WooCommerce shop.

If you have any doubts about this we suggest running a GTM debugger and performing a test transaction in different currency. If you are unsure about this please send us a link to order confirmation page after such test (this URL needs to contain test order details, please don’t share with us your customer details) and we can inspect DataLayer parameters for you.

Let us know if this helps,

all the best,
Micha? from Handcraft Byte

Hello,

thank you for your question. I think it makes sense – your customers are making transactions in their local currency but in the end you would like to track everything in USD.

We will double check the behaviour of the plugin and we will get back to you.

All the best,
Micha? from Handcraft Byte

Hello @dexmike,

I’m really sorry for the waiting time, is this question still relevant for you?

All the best,
Micha? from Handcraft Byte

Hello,

we are really sorry about the delayed response here.

Generally speaking you should be good with the FREE version, which will allow you to test the purchase event and then decide if you need additional features of the PRO version.

We don’t know all the details of the GTM4WP but since it is a general WordPress plugin rather than WooCommerce dedicated tool we think you may lose some capabilities not related to WooCommerce.

In the end I think you would need to just keep one or the other. Having both enabled at the same time most probably will result in duplicated tracking.

I hope that helps,

all the best,
Micha? from Handcraft Byte

Hello Zoltan,

yes, it seems GTM won’t work here. We hope that you will find a working solution soon!

All the best,
Handcraft Byte Team

Hello @zoli90,

thanks for reaching out to us. We are not very experienced with this particular payment provider, but it seems that we may be dealing with two independent concerns here.

First, you want to have Barion as a payment method visible in your checkout screen. For that we think you should use one of the WooCommerce plugins they advertise on their website: https://www.barion.com/en/payment-gateway/integration-and-plugins/wordpress-woocommerce/

Second, the Google Tag Manager snippet takes care of tracking the front-end activites of the end customers and it seems this is covered in more details here: https://www.barion.com/en/barion-pixel/overview/

We are sure you can deploy this pixel using our solution, but that would require creating some custom tags in your GTM workspace. All that said we think that it is not what you are looking for and you should check out those direct plugin based integrations mentioned above.

Let us know if that helps,
Handcraft Byte team