haksunli

Hello, thank you for responding. No, it’s not hosted on a cache server. I built the machine so I can say for sure there is no cache on the server or WordPress.

Also, this has been working for the last 6 months until it stops working in the last week or so.

Any help would be greatly appreciated. Thanks.

I want to close this ticket. Thanks.

I have also removed all plugins (other than woocommerce) and all themes to make sure it is not about conflict with another plugin/theme.

The problem remains. So, I believe that it is a problem with the Sendle plugin.

I am able to validate the Sendle plugin, just not being able to configure/use it.

I am already using the latest version:  Version 5.20

My WordPress version is:?Version 9.0.2

See screenshot here:

https://snipboard.io/W3TPCh.jpg

Hello, I would like to follow up with this issue. I managed to upload the screenshot (blank setting screen) here:
https://snipboard.io/JMFlBY.jpg

Any help would be appreciated. Best.

I am trying this out in Chrome incognito mode.

I want to close this ticket as the problem occurs only when I do “network activate”.

If I activate it on a sub-site manually, then everything is OK.

On another thought, maybe it does automatically generate the thumbnail on upload. I found a new thumbnail picture after SOME time, way after I did it manually.

So, maybe it does but just comes in too late. Doing it manually is much quicker.

Is there a way to verify that, or speed up the automatic generation process? It needs to be faster than manual generation for this function to be useful.

Also, I only see the new thumbnail picture but I am not sure if it will be set as the featured picture, because I manually did it already.

I am trying to pursue this further.

I installed FFMPEG on the server, and disable “When possible, use the browser’s built-in video capabilities to make thumbnails instead of FFMPEG.”

Yes, I am able to generate the thumbnail manually.

However, it still does not automatically generate a thumbnail for the videoafter uploading it.

Yes, I found the FFMPEG test output. But I am not able to scroll or copy it because the text area is grey out. Any idea please?

Do I need to check “Encode formats selected above.” for this automatic thumbnail generation to work, please?

Thank you very much!

Cool. Thank you for looking into the issue. Best regards.

Kyle, thank you for replying.

No, I don’t have FFMPEG installed on the server. I just use the Chrome browser capabilities to generate the thumbnail.

Do I need to install FFMPEG to automatically generate thumbnails please?

thanks.

No worries. I figured it out. There are settings for videopack in each individual sub-site that needs to enable the permission in addition to the settings in the site network page.

Thanks.

Moreover, without being a “super admin”, the “Choose from library” options next to “Additional formats” are all missing. The three checkboxes are no longer clickable.

Hello, just want to follow up to see if there is any fix. I got more error messages. Thanks!

[Sun May 26 12:49:11.327051 2024] [proxy_fcgi:error] [pid 121559:tid 140300232140544] [client 101.115.138.184:2334] AH01071: Got error ‘PHP message: PHP Warning: Undefined array key 0 in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-function.php on line 476; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-function.php on line 476; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-function.php on line 476; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-function.php on line 476; PHP message: PHP Warning: Undefined array key 0 in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-function.php on line 477; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-function.php on line 477; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-function.php on line 477; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-function.php on line 477; PHP message: PHP Warning: Undefined array key 0 in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-function.php on line 509; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-function.php on line 509; PHP message: PHP Warning: Undefined array key 0 in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-zone.php on line 182; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-zone.php on line 182; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-zone.php on line 182; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-shipping-zone.php on line 182’, referer: https://jojo.space/cart/

It is magically working now when I unchecked and then checked this option: Show “verified owner” label on customer reviews. Thanks.

I got more information from the apahce log about the errors.

[Fri May 10 23:11:43.148490 2024] [proxy_fcgi:error] [pid 3466:tid 139717165152000] [client 180.150.39.225:17293] AH01071: Got error ‘PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-admin-feature.php on line 35; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-admin-feature.php on line 36’, referer: https://jojo.space/my-account/orders/
[Fri May 10 23:11:59.878425 2024] [proxy_fcgi:error] [pid 2427:tid 139716250806016] [client 180.150.39.225:17313] AH01071: Got error ‘PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-admin-feature.php on line 35; PHP message: PHP Warning: Trying to access array offset on value of type null in /bitnami/wordpress/wp-content/plugins/official-sendle-shipping-method/sendle-admin-feature.php on line 36’, referer: https://jojo.space/wp-admin/post-new.php?post_type=shop_order