RAJIV VERMA

It was not related to needing more time downloading the reviews as it was stuck like that for at least a couple of weeks.

It had something to do with caching/browser. I tried more than once, to connect my TA page after recreating the widget but the popup that comes after clicking on connect stuck with a blank screen, everytime (even in incognito).

Recreating the widget, the 3rd time on FF finally seems to have done the job.

Cheers,
Rajiv

Hi team,

I am already on the latest version, v11.8.3.

Have already tried ‘recreating’, before raising the issue here.

Have not worked till now!

A solution soon would be highly appriciated.

Thanks

Did u guys get a chance to have a look at this plz?

Thanks!

Eagerly looking forward to hearing back from you.

Hi Team,

Thank you for your turnaround.

Please find the requested details below:

URL: https://northeastexplorers.in
MySQL Version: 5.5.5
WP Table Prefix: wp_
WP Version: 6.4.3
Server Name: northeastexplorers.in
Cookie Domain: northeastexplorers.in
CURL Library Present: Yes
CSS path: /home/u187441760/domains/northeastexplorers.in/public_html/wp-content/uploads/trustindex-tripadvisor-widget.css
PHP Info: 
	Version: 7.4.33
	Memory Usage: 129.62MB
	Memory Limit: 512M
	Max Upload Size: 512M
	Max Post Size: 512M
	Allow URL fopen: On
	Allow URL Include: Off
	Display Errors: Off
	Max Script Execution Time: 120 seconds
	WP_HTTP_BLOCK_EXTERNAL: not defined
	WP_ACCESSIBLE_HOSTS: not defined
Plugin: WP Tripadvisor Review Widgets
Plugin Version: 11.8.3
Options: 
	active: 1
	version: 11.8.3
	page-details: Array
		(
		    [page_url] => https://www.tripadvisor.in/Attraction_Review-g858483-d19780692-Reviews-North_East_Explorers-Tawang_Tawang_District_Arunachal_Pradesh.html
		    [avatar_url] => 
		    [name] => "North East Explorers"
		    [address] => Atal Basti Silchar, Tawang, Arunachal Pradesh 788014
		    [id] => in|Attraction_Review-g858483-d19780692-Reviews-North_East_Explorers-Tawang_Tawang_District_Arunachal_Pradesh.html
		    [rating_number] => 54
		    [rating_score] => 5
		    [timestamp] => 1714650769
		)
		
	subscription-id: 
	proxy-check: 
	style-id: 16
	review-content: <div class="ti-widget" data-layout-id="16" data-set-id="" data-pid="" data-review-target-width="300" data-language="en" > <div class="ti-widget-container ti-col-3"> <div class="ti-reviews-container"> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name"> %reviewer_name% </div> <div class="ti-date">%created_at%</div> </div> </div> <span class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></span> <div class="ti-review-text-container ti-review-content"><!-- R-CONTENT -->%text%<!-- R-CONTENT --></div> <span class="ti-read-more" data-container=".ti-review-content" data-collapse-text="Hide" data-open-text="Read more" ></span> </div> </div> <!-- R-LIST --> </div> <div class="ti-load-more-reviews-container"> <div class="ti-load-more-reviews-button" style="display: none">Load more</div> </div> </div> <div class="ti-footer"> <div class="ti-rating-text"> <span class="nowrap"><strong>PLATFORM_NAME</strong> rating score: </span><span class="nowrap"><strong>RATING_SCORE</strong> of RATING_SCALE, </span><span class="nowrap">based on <strong>RATING_NUMBER reviews</strong></span><!-- FOOTER FILTER TEXT --> </div> </div> <div class="ti-footer-filter-text"><!-- FOOTER FILTER TEXT --></div> </div> </div> 
	filter: Array
		(
		    [stars] => Array
		        (
		            [0] => 4
		            [1] => 5
		        )
		
		    [only-ratings] => 1
		)
		
	scss-set: light-background
	lang: en
	no-rating-text: 
	dateformat: 
	rate-us-feedback: 
	verified-icon: 
	enable-animation: 
	show-arrows: 
	content-saved-to: 
	show-reviewers-photo: 
	download-timestamp: 
	widget-setted-up: 1
	disable-font: 
	show-logos: 
	show-stars: 
	load-css-inline: 
	align: 
	review-text-mode: 
	amp-hidden-notification: 
	review-download-token: 
	review-download-inprogress: b44c5c8376
	review-download-request-id: b41385148646g87a
	review-download-modal: 
	review-download-is-connecting: 1
	review-manual-download: 0
	reply-generated: 
	footer-filter-text: 
	show-header-button: 
	reviews-load-more: 
	activation-redirect: 
	notifications: Array
		(
		    [not-using-no-connection] => Array
		        (
		            [timestamp] => 1714458918
		            [active] => 
		            [do-check] => 
		        )
		
		    [rate-us] => Array
		        (
		            [active] => 1
		            [timestamp] => 1715671970
		        )
		
		    [not-using-no-widget] => Array
		        (
		            [active] => 
		            [timestamp] => 1714379752
		        )
		
		)
		
	update-version-check: 11.8.3

Reviews: Array
	(
	)

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Thanks, @jasmaunder, for your input.

They make sense.

In my case, however, they fell in place on their own. So, I have left it at that for now.

Yeah, I was doing some other stuff as well but it should be all good now.

Actually, turns out, the issue was while migrating the site.

The easiest way out I found was just to find and replace the IP address with the domain name in the DB backup file that a downloaded and then replaced the existing db with this updated file!

Thanks for your quick turnaround anyways ??

Still doesn’t work for me.

Time at all 3 places (WF Diagonostics, WP Settings and on the Authenticator device) match but it still doesn’t work for me.

This issue started a few weeks back for me.

Thanks, @johnny5, for the super quick turnaround.

I updated as per your suggestions and it seems to work now.

https://pasteboard.co/Irh4e09.png

I am trying to do the same, https non-www to https www, but so far have been unsuccessful.

This screenshot: https://pasteboard.co/IrgWsTA.png is what I have tried so far, in vain.

Where am I going wrong?

Thanks!

• This reply was modified 5 years, 3 months ago by RAJIV VERMA.

That’s a good idea!

Cheers!
Rajiv

Yeah, at first look, 1.1.2 looks great!

Thanks again @dudaster !

Ok, give me a sec!

Thanks a lot @dudaster !

The old version definitely helps.

Good luck with the solution!

Cheers!