gyfters

I have just upgraded a site to WP 6.0.1 and I have the exact same issue with posts.

tags, categories, and featured image options do not load or take 4 or 5-page refreshes.

I have done the usual of disabling all plugins and reverting back to the default theme, with no joy. And my hosts said the issue is with Wp, and not my hosting, as I have plenty of resources.

the main 500 errors I get are:
…wp-json/wp/v2/taxonomies?context=edit&per_page=100&_locale=user
…wp-json/wp/v2/themes?context=edit&status=active&_locale=user
…wp-json/wp/v2/posts/1424?_locale=user
…/?_wp-find-template=true

“timeouts” as you keep referring to are one of many bugs myself and other have reported.

You say ‘one’ thing here, Trust say something different to me in emails…

It’s pointless continuing with this public back and forth, Trust have full access to a clone of my live site, a full breakdown of all the bugs I have found so far and screen recordings of bugs in action. As well as screen recording from a stock WP/WOO install showing errors.

you’re clutching at straws with ref to your old plugin or other plugin conflicts as these same problems occur on a stock install of WP/WOO… as already evidenced to Trust’s own in-house support team several weeks ago…. c/w several screen recordings.

Problems only occur with your newest plugin enabled. Problems cease when your latest plugin is disabled.

It’s been quicker to have an application approved with another payment processor than to get anywhere with resolving the issues with this plugin.

WP Core:
Version 5.8.1
Site Language en_GB
User Language en_GB
Permalink structure /%postname%/
Is this site using HTTPS? Yes

Active Theme:
Kadence Child (kadence-child)
Parent Theme:
Kadence (kadence) Version 1.1.8

Active Plugins (9)
Advanced Order Export For WooCommerce Version 3.1.9
Insert Headers and Footers Version 1.6.0
iThemes Security Version 8.0.2
Kadence Blocks – Gutenberg Blocks for Page Builder Features Version 2.1.15
LiteSpeed Cache Version 4.4.3
SEOPress Version 5.1.0
Trust Payments Gateway ( 3DS2 ) Version 1.0.5
WooCommerce Version 5.8.0 by Automattic
WooCommerce Tiered Price Table Version 2.6.0

Inactive Plugins (1)
Trust Payments Gateway for WooCommerce Version 3.0.6

A CC’d email with the subject:

[Trust Payments] Re: Re: Re: ACTION NEEDED: Time To Change to EMV 3DS v.2

send 04/10/2021 21:31

chased 07/10/2121 14:13

I have emailed your company several times since June 2020 RE similar problems this plugin is supposed to replace. – no response was ever received.

I have emailed your company at the suggestion of Trust almost 3 weeks ago with login details of a staging site – no response has been received

– I said in a previous post that I was unwilling to share the information you requested in a public space.

NO, I am not comfortable pasting the information on here as it includes server details & configurations.

nah, I’m not uploading that info here.

Mark Gennoe of ST support has login details of a clone of the live site.

FYI, the same problem occurs on a vanilla WP/WOO install on Twenty Twenty-One theme, with just your payment plugin installed.

@tommyturbo agreed!

I’m in the process of completing an application with Total Processing as they have offered slightly better trans fees and have in-house Woo devs (Apparently).

Can’t see Trust Payments ever getting this resolved with illustratedigital tbh.

@trustpayments I have been playing email ping-pong with support for since June 2020.

@illustratedigital just to confirm…

I have received my 3rd set of plugin username/password credentials from Secure Trading… and payment processing still fails with 3DS Enabled on your original plugin and this new plugin.

3DS Disabled in Live Mode = Works
3DS Enabled in Test Mode = Works
3DS Enabled in Live mode = Fails

With the added headache of the iFrame not loading on mobile browsers, with your new plugin.

Hi @illustratedigital

I’ve contacted Secure Trading/Trust Payments many times over 15 months as I have never been able to process a transaction via 3DS, even with your other/original plugin. They’ve never replied with a solution. So I’ve been happily processing payments without 3DS. Now I’m being forced to turn 3DS, and it just doesn’t work for me.

I created a clone of the live site on the same domain and installed this new plugin and it’s almost exactly the same problem…

Test mode = pass, works as expected.
live mode = fail – processing circle of doom just keeps turning and turning

There are no WP error messages generated and nothing server-side generated.

But with this new plugin, I have the addional problem of the iFrame not loading the card number, date, and 3-dig fields on mobile browsers (97% of our sales are via mobile). Even when all plugins are disabled bar Woo and your payment plugin and the theme switched back to WPs default…. the iframe doesn’t load

https://photos.app.goo.gl/yCW2peNYX3VMhEF2A

and one more thing… in addition to the two problems listed above…

on a completely naked, fresh install of WordPress, woo & this plugin
In test mode: completed 3DSv2 orders return no order information (/checkout/order-received/14/?key=0) and orders are marked as “pending payment” in Woo

It’s all way over my head, but this plugin, on a live active site, a clone of the live site, and a naked install – just does not work for me at all.

• This reply was modified 3 years, 1 month ago by gyfters.

In addition to the above…
on mobile only (chrome), the payment fields for the card number, expiration date, and security code are loading intermittently.

Done the usual of disabling everything but woo + this payment plugin and switching the theme to Twenty Twenty-One, no fix at all.

(not that it matters anyway, as it does not process payments on desktop)

• This reply was modified 3 years, 1 month ago by gyfters.

@kevinwinnergy how did you get this resolved? I’ve not been able to use 3DS for any transactions with Trust Payments with both the original app and this new app.

I have been reporting this to trust payments for 10 months with absolutely no resolution so I have just been happily processing payments without 3DS… but now they’re forcing 3DS, I simply cannot take payments.

Feeling like my only option is to find a new payment processor ATM

Any advice / steps you took is highly appreciated.
Thanks